Ratings based on 522 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Reigate

Posted Feb 27, 2017
Very impressed, great refurb, pool good for kids. Great stay yards from the beach. Superb breakfast overlooking the sea.
Comment from Hotel Management
Feb 28, 2017 by Jerome Pesenti, Hotel Management
Dear mike, Many thanks for taking the time to review the Waterfront. I was delighted to read that you had a great time and I will make sure to pass on all your feedback to the rest of the team. We hope to see you soon again. Regards, Jerome Pesenti Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from kent

Posted Feb 25, 2017
Pros: Situation and good breakfast
Cons: To be fore warned if maintenance work is to be carried out during your stay
Location: Good location Brighton dome and palace pier marina and theatres
Dissapointment on arrival leisure area unavailable due to maintenance lounge area like a building site due to maintenance work. Ruined what was to be a peaceful stay
Comment from Hotel Management
Feb 25, 2017 by Jerome Pesenti, Hotel Management
Dear pauline, Thank you for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to feedback your experience that we value and appreciate. I share all feedback with the teams daily and review any comments made to ensure we continue to drive our guest satisfaction further. I would like to apologise regarding the facts that our leisure area was closed and for the refurbishment work that was taken place. I will make certain to pass on your comments to the rest of our team We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodley, UK

Thus hotel is fantastic!

Posted Feb 24, 2017
Location - perfect, by the sea front. Car park, underneath. Lovely building. Great facilities. Pool nice and warm. Views of the sea from the restaurant.
Comment from Hotel Management
Feb 25, 2017 by Jerome Pesenti, Hotel Management
Dear sally, Many thanks for your review. I was pleased to read that you had a great stay and I will make certain to pass on your comments to the rest of our team. We hope to have the opportunity to welcome you in the future. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Pros: The room was lovely
Location: Great location, lots of lovely shops nearby
Lovely hotel, rooms very nice, and in a great location
Comment from Hotel Management
Feb 24, 2017 by Jerome Pesenti, Hotel Management
Dear reviewer, Thank you for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to feedback your experience that we value and appreciate. I share all feedback with the teams daily and review any comments made to ensure we continue to drive our guest satisfaction further. I am so pleased your scores reflect a great stay with us. We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hextable

Close to the beach and pier

Posted Feb 18, 2017
Pros: Customer service; the staff were great
Cons: Not really, it is a fairly large generic hotel and you get what you pay for
Location: Facing the beach and near the pier and located next to The Lanes
Stayed at Jury's Inn Waterfront when it was the Thistle Hotel. It has been updated and refurbished; in fact the corridors were being decorated during our stay. Chosen for the proximity to beach, leisure facilities, pier and Lanes and close car park (charge).
Comment from Hotel Management
Feb 24, 2017 by Jerome Pesenti, Hotel Management
Dear Lynne, Many thanks for your review. I was delighted to see that you had a great stay and that you enjoyed our great customer service as well as our location. I will make certain to share your feedback with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Lovely hotel, covenient location and some great views!
Comment from Hotel Management
Feb 24, 2017 by Jerome Pesenti, Hotel Management
Many thanks for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to write a review. I was pleased to read that you enjoyed your time with us and that you made the most of our great views and location. Please be assured that all your comments will be passed on the rest of our team. We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location.

Posted Feb 7, 2017
Renovations (that we didn't know about when booking) created a bit of noise disturbance and the fire alarm went off for no reason but otherwise the hotel is very clean and well appointed.
Comment from Hotel Management
Feb 8, 2017 by Jerome Pesenti, Hotel Management
Dear MrsCP, Thank you for taking the time to review the Waterfront. I was pleased to read that you had a good time at the hotel but I would like to apologise for the noise and fire alarm disturbances that you experienced. I will make sure to pass on your comments to the rest of the team. We all look forward to welcoming you back very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
2 out of 5
by A verified traveler from London

Short staffed.

Posted Feb 6, 2017
Very short staffed; thus, room not cleaned properly. On Sun left 25 min waiting for cutlery to eat breakfast despite prompts to staff to help - plainly ignored as they were short staffed. Considering the rate, I would consider elsewhere.
Comment from Hotel Management
Feb 8, 2017 by Jerome Pesenti, Hotel Management
Dear Sean Dee, Thank you for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to feedback your experience that we value and appreciate. I share all feedback with the teams daily and review any comments made to ensure we continue to drive our guest satisfaction further. I am so sorry to read about your breakfast experience and I would like to sincerely apologise for this matter. Please be assured that your comment has been passed on to the rest of our team. We hope we have the opportunity to welcome you back at the hotel in the future. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Guildford

Great location

Posted Jan 31, 2017
Location was great with beautiful sea views. The hotel is in front of the Lanes, so excellent for shopping and plenty of restaurants and pubs just under 2 minutes walk.
Comment from Hotel Management
Feb 3, 2017 by Jerome Pesenti, Hotel Management
Dear Laura, Thank you for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to feedback your experience that we value and appreciate. I share all feedback with the teams daily and review any comments made to ensure we continue to drive our guest satisfaction further. I am so pleased your scores reflect a great stay with us. We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Easy discounted parking.hotel has good atmosphere.

Posted Jan 23, 2017
Spent two nights while attending a conference.Easy access to be us and comfortable place to come back to