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Reviews of The Berkeley Hotel

4 out of 5
The Berkeley Hotel
3 Lascelles Terrace, Eastbourne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 209 reviews" "
Rating 8 - Good. 69 out of 209 reviews" "
Rating 6 - Okay. 13 out of 209 reviews" "
Rating 4 - Poor. 4 out of 209 reviews" "
Rating 2 - Terrible. 5 out of 209 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Hotel is currently closed but refusing to issue refunds
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First hotel where I genuinely had to leave after an hour and pay for a different (far better) place. Felt incredibly unwelcome, as if a nuisance that I actually turned up despite Covid 19. Room was fine, but creaked constantly and the TV was hilariously tiny. Had to walk up 6 sets of stairs with my disabled mother, despite the place being all but abandoned at the time with only a couple other guests. Despite no restaurants being open, was still expected to eat takeaway in the lounge or outside.
Stayed 1 night in Mar 2020
Response from The Berkeley Team on Mar 23, 2020
Dear Guest ,Thank you very much for your rating.We are very sorry that this is.We can only assume that you booked based on our reviews , we can not change the age of the building nor can we change what we are all faced with Covid 19.We try to accommodate given the circumstances that the world is practically on a stand still this is actually a none issue .To remind you as you left you did say all was fine,and that you decided to spend the time with your other son/brother who lives near by.For your own information we had to make you aware that restaurant were closed.You" may not have been aware",and if you where able to find a take away open happy for you but those are our house rules.Hope you did enjoy your day/night away from the old man . Thank you for your custom. The Berkeley.

8/10 Good

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small but comfortable room, for a very cheap price, TV on the small side, but good value stay
Stayed 1 night in Mar 2020
Response from Ammy on Mar 14, 2020
Hi, Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Oliver

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good central location but you need to be fit to climb the stairs if your room is on the top floor!
Stayed 1 night in Feb 2020
Response from Ammy on Feb 27, 2020
Thanks for the review. Your review made our day. We hope to amaze you consistently with our services. Regards, Ammy.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Berkeley Team . on Feb 21, 2020
Dear John , We very much appreciate your review .Thank you again for your custom .

8/10 Good

V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room but PARKING IS PROBLEM
First, the positives. The hotel is great and as clean as a very old building can be - the lovely cleaner works very hard. We stayed in the family suite which has two spacious rooms.The kids loved it and want to go back. Now, the downsides. Parking is a massive issue. The manager had no parking permits when we arrived and sounded almost surprised that we expected any kind of assistance with parking arrangements. Said she tells all her guests to just get a ticket from the parking meter (which isn't the impression you get from the website - and I trailed through many reviews to make sure it wasn't a problem - what a mistake!). Cost isn't an issue, it's around £4-£5 max depending on which road you park in and free between 6pm and 8am, BUT you can only park for 4 (charging) hours at a time so if you were planning to spend your entire holiday in the vicinity (e.g. on the beach), you're in big trouble. Likewise, if you drive away for the day, you might come back and find there's nowhere to park. Even in mid-Feb there weren't many spaces, in summer I wouldn't even take the risk. However, most small hotels in the area have the same problem. Another big disappointment - they don't actually serve breakfast in winter! Fair enough - but why not say that on the website? Also we were asked for ID, again fair enough but an advance warning would be nice because most people don't carry ID! Oh, and Favo'loso cafe we were recommended is an utter disaster. Never again. Flamenco Tapas was nice.
Stayed 2 nights in Feb 2020
Response from The Berkeley on Feb 19, 2020
Dear guest, Thank you very much for your review, we are glad that you had a comfortable and pleasant stay with us. We are sorry to hear that you had these inconveniences, in particular about the permits - however it was explained on arrival that they had not been delivered at the time. As for breakfast, should you wish to stay again, we would advise just double-checking the room type as your booking was room-only. We are sorry to hear about Favo'loso and your point is noted, but we are glad you enjoyed the Tapas! Thank you for staying with us,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated at very good location, there is in street parking. Rooms and
Stayed 1 night in Feb 2020
Response from The Berkeley Team on Feb 13, 2020
Thank you very much for your review and for your custom .

4/10 Poor

Nickola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old tired hotel
Stayed 2 nights in Jan 2020
Response from Management on Feb 5, 2020
Dear guest, Thank you for staying with us - we apologise for the age of the building, however we hope that our service, cleanliness, and staff were up to par. Thank you again for your custom. The Berkeley

10/10 Excellent

Claire

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Sad that owner/staff are not on site Would have lived later check in. But staff were very nice
Stayed 1 night in Sep 2019
Response from Ammy on Oct 24, 2019
Hey, Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from The Berkeley on Sep 3, 2019
Thank you for your review and for your custom.

10/10 Excellent

Sheena, Essex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very friendly and welcoming. Excellent breakfast. Would definitely, stay at this hotel again.
Stayed 1 night in Aug 2019
Response from The Berkeley . on Aug 29, 2019
Thank you very much for your review and we are delighted that we made you feel welcome .It was a pleasure to be your hosts . Thank you again for your custom and we look forward to welcoming you in the future .

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Berkeley. on Aug 29, 2019
We appreciate your review . Thank you for choosing to stay with us .

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to things. LOTS of stairs. An older building but we were lucky to be able to change from the ATTIC to a 2nd floor room.
Stayed 1 night in Aug 2019
Response from The Berkeley on Aug 23, 2019
Thank you very much for your review .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from The Berkeley on Aug 13, 2019
Thank you for your review and for choosing to stay with us .

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from The Berkeley Team on Aug 8, 2019
Thank you very much for your review .We are delighted that you had a pleasant stay with us . We look forward to welcoming you in the future .

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
The room had high ceilings and was very elegantly decorated in a classy style. The whole hotel is located in the Victorian row house lovingly renovated. There was even a sitting room with board games and books near the lobby area. The breakfast staff was militant and so was the check-out staff. I did not like it. They were very bossy and mean.
Stayed 1 night in Jul 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay. We do apologise if you felt the staff were abrasive towards you as we aim to please all our guests and make them feel comfortable when staying with us - with that in mind, our staff also aim to be as efficient as possible, but your points are noted. Thank you again for your custom.

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Avoid at all costs
The worst place we have ever stayed. Incredibly rude staff. Made us feel extremely unwelcome. If we hadn’t prepaid we would have walked out. Speaking to several other guests over breakfast, it seems we all shared the same opinion. Eastbourne is a lovely place but this establishment which calls itself a “guest” house leaves a poor impression of the place. To be avoided at all costs.
Stayed 1 night in Jun 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - We can only assume that you booked with us due to our existing reviews, however we would also like to remind you that respect is a two-way street - As a guesthouse, we aim to make our guests feel as comfortable as possible during their stay, but we do also have rules in place to help the process go smoothly. Thank you again for your custom.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from The Berkeley. on Jul 23, 2019
Thank you for your review.

10/10 Excellent

Teresa Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Eastbourne!
Welcome from time of arrival. The Berkeley guest house is A very efficiently run guest house. Well deserving of its stars ****rating. Prime location minutes for all you can hope for on a picturesque pebbles beachfront, cafes catering for all taste, brilliant Eastbourne Tribute nights are highly recommended, The theatre opposite The Berkeley, train station and various bus's to go further are all very accessible. Sunshine throughout my stay Happy to recommend. Thank you!
Stayed 3 nights in May 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had an enjoyable stay with us. We hope to welcome you again soon.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable room
Stayed 1 night in Jun 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us.

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
Pleasant and quirky stay!
A very pleasant overnight stay in this guest house. Our room was clean, bed comfy and breakfast delicious though service from the quirky staff was a little slow but just added character to the place.
Stayed 1 night in May 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful little hotel great breakfast! Staff helped me with my luggage and were very pleasant
Stayed 1 night in May 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us.

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill Place
absolutely brill, very friendly staff, thanks Joy for a nice couple of days.
Stayed 6 nights in Apr 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay, we hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about our stay. the Grand children had their own room attached to ours which they loved having their own space. The breakfast was amazing the staff could not do enough for us.
Stayed 1 night in Apr 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family room was big and spacious with a separate room for the kids, with a bunk bed. High ceilings and big windows to view the outside. Clean bathroom and soaps and shampoo included. A great place, will stay again.
Stayed 1 night in Feb 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Your welcome at the Berkeley
Immediately made to feel very welcome, which was nice after a long journey. There is no lift so if on the top floor could be awkward if you have a mobility problem. Accommodation clean and comfortable and warm with plenty of hot water. Decor and furnishings a little sad but I found no problem Good substantial breakfast.
Stayed 2 nights in Jan 2019
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff, lovely white linen, drinks and biscuits in the room and great breakfast. Looking forward to our next visit,
Stayed 1 night in Dec 2018

10/10 Excellent

raymond, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional customer service
Exceptional! From signing in to leaving,Joy and her team were excellent! Berkeley is one of those hotel you stumble on ,once in a while!and you never want to leave, because it's a happy place!a hotel with a heart, in shape of Joy!and her son!and excellent staff!I would definitely recommend a visit to experience it¡You!if your honest will understand what I mean?a great four days break! it has stairs!be warned but gd chance to test your fitness! breakfast again ,no problems!a beautiful start to the day ahead! convenient to beach, shop's beachy head walks etc,etc! Thank you Joy and staff! for your hospitality and welcome..
Stayed 4 nights in Nov 2018
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us. We hope to welcome you again.

8/10 Good

Donnie, Halifax, Nova Scotia

Liked: Cleanliness, staff & service
Pleasing overall and good value for the price. Come prepared for lots of stairs. I'm younger than most of the other folks I met who were staying at the hotel, but I'll presume everyone got regular exercise, especially at the hotel! :-) The building is over 150 years old and has no lift. That necessitated, in my case, lugging a 65-lb bag up a total of about 72 steps (including the staircase from the street to the front door). Huff and puff! But, the breakfast (located another 15 stairs down in the basement dining room) is lovely.
Stayed 1 night in Nov 2018
Response from The Berkeley on Jul 23, 2019
Thank you for your review - we are glad you had a pleasant stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a place
Little gem of a place, nice personal touches. Comfortable, good value and great breakfast cooked to order.
Stayed 1 night in Sep 2018

10/10 Excellent

Cath, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place great breakfast staff were extremely
Lovely touches like bottled water and biscuits. Great breakfast selection.
Stayed 1 night in Sep 2018

10/10 Excellent

FLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and well maintaned small B&B
Excellent location near beach and city center. Very good value for money.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice and personable. Will definitely state here again next time in Eastbourne
Stayed 5 nights in Sep 2018

6/10 Okay

Janet

One night stay at Berkeley.
Good location. Quite basic. Breakfast not up to much and no veggie option.
Stayed 1 night in Sep 2018
Response from The Berkeley on Jul 23, 2019
Thank you for your review - all points noted. We hope to welcome you again!

10/10 Excellent

Sunil, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable and warm. Awesome staff and cleanliness. Location was perfect. Joy went out of her way to make us feel at home. Will definitely go back.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Single room.
Stayed 1 night in Sep 2018

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Very helpful on check-in and staff friendly, lovely room, with great facilities, as well as great biscuits and water in room, good touch. Super cooked breakfast, made to order, and helpful staff serving too.
Stayed 1 night in Aug 2018

10/10 Excellent

K A

Loved it!
Awesome... from the moment we arrived until we left each member of staff we met were friendly and helpful. The room we were in was immaculate and very comfortable. Most definitely would come back. Cheers
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Welcoming owner and staff.Excellent facilities and amenities for a small hotel. I enjoyed my stay so much I booked extra night. Will return again.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Ideally situated between seafront and Devonshire Park and walking distance of the town. Lovely breakfast and friendly staff
Stayed 1 night in Jun 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At home at the Berkeley
Great little guesthouse one minute walk to the Grand Parade. One minute walk to the Tennis as well. Surrounded by restaurants. Friendly staff and great breakfasts. Couldn't have been a better visit to Eastbourne.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Cristina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay overall
Stayed 1 night in May 2018