Seasonal outdoor pool

Reviews of Boship Lions Farm Hotel, Sure Hotel Collection by Best Western

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 95 out of 405 reviews" "
Rating 8 - Good. 143 out of 405 reviews" "
Rating 6 - Okay. 91 out of 405 reviews" "
Rating 4 - Poor. 46 out of 405 reviews" "
Rating 2 - Terrible. 30 out of 405 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Stayed 1 night in Dec 2022

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2022

8/10 Good

Dawn

Traveled with partner
Liked: Staff & service, amenities
This hotel is very quirky which we loved as gave it personality and a non-corporate feel. It’s in the process of refurbishment and once this has been completed will be lovely - needs tlc in some areas but have no doubt that they will get there and it will be great. Our room was big and nicely decorated (despite cracks in the ceiling) although the bathroom layout wasn’t the best but it had a lovely big walk in shower and all worked. The grounds are stunning and the quirkiness continues outside with the large animal statues dotted around and Oscar the Ostrich and his pals out the back which was unexpected but a fun touch. All of the staff were really welcoming and friendly and couldn’t do enough for you. The only negative we found was the lack of attention to the condiments offered in the room as we had to keep asking for this to be restocked but am sure this was probably due to the current staffing problems in the hospitality sector and was just a slight niggle in an overall good 3 night stay as this lovely hotel. If you are expecting perfection then this isn’t for you but if you want friendly and quirky (and like gold) this is just the place and I could imagine some great functions taking place here 😊
Stayed 3 nights in Oct 2022

8/10 Good

Richard

Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Janice

Stayed 2 nights in Sep 2022

4/10 Poor

Dan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Could do better
Family garden room doesnt have curtains, so we woke when the sun rose. Room was dusty, cobweb above the wardrobe and there was no ability to turn on heating in the room. Room got cold overnight and no blanket. Shower cubicle leaked and didnt drain at all well
Stayed 1 night in Sep 2022

8/10 Good

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, peaceful and historical
Stayed 6 nights in Sep 2022

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been perfect is the restaurant would have been open
Stayed 1 night in Aug 2022
Response from Stuart on Sep 2, 2022
Hi Janet,Thank you very much for your feedback!No one is more disappointed than myself that we are unable to have our restaurant open 7 days a week for Breakfast, Lunch, Afternoon Teas & Dinner. Sadly like many other hotels & restaurants we have had to limit our offering due to the country wide recruitment crisis. We have ensured that this is on our website, facebook page as well as automatic messages sent to all new bookings to ensure our guests are kept informed.We also have a list of local restaurants and take aways that we hand out on check in.We hope that we will be back to full strength soon.Many thanks Stuart ReedGeneral Manager

4/10 Poor

Libby jo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I felt so unsafe being a guest at this hotel with one window and the exit being 3 hallways then down the stairs . I could not escape if I needed too .
Stayed 1 night in Aug 2022

10/10 Excellent

Gillian

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantasic property with amazing decor. Went with 6 year old Grandaughter and she loved the big golden lion in reception and enjoyed running around the vast grounds. There are ostrich and ducks to see. Lovely water displays and fish to see. The breakfast was plentiful, continental and freshly cooked full English , you order exactly what you wish. We were so full up that we didn’t need to eat again till the afternoon. Will definetly come again, value for money. And must not forget to mention the great friendly staff. Nothing was too much trouble. Thank you
Stayed 1 night in Aug 2022

10/10 Excellent

INDIKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Very helpful staff and Hotel is maintained to a very good condition with amazing outdoor areas with beautiful garden water features. Kids loved the outdoor environment unfortunately pool and restaurant was closed due to staffing and maintenance which was informed to us in advanced. I would definitely book again if we’re visiting the area.
Stayed 1 night in Aug 2022

4/10 Poor

Kevin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
in need of modernisation
Very dated. Equipment in the room was very old and not PAT tested. The wifi dropped out multiple times. The walls were thin enough that I could hear another resident snoring. The wholes place lacked investment and modernisation. The bathrooms have been updated. Annoyingly it wasn't until after booking that they highlighted the swimming pool being closed, the restaurant not serving evening food and only a continental breakfast.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
The staff were really helpful and friendly but there was just not enough of them. The kitchen was closed so no evening meal available and breakfast didn't open until late so no chance of getting breakfast before leaving in a morning and no alternative offered.
Stayed 4 nights in Aug 2022

10/10 Excellent

Matthew

Stayed 4 nights in Aug 2022

8/10 Good

George

Liked: Cleanliness, amenities
Quite and peaceful.
Stayed 2 nights in Jul 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Quirky Hotel
We had a two night stay recently in this very quirky hotel. Unfortunately the hotel had been shut for a few days prior to our arrival, and was having issues with staff shortages. All the staff were very pleasant and helpful, and we were pleased to see that you employed people with learning difficulties. The room had recently been refurbished, and was large as was the kingsize bed. However the bathroom was beautiful but tiny. The shower was tricky to use. Food was good but with limited choice of evening meals. Breakfast was good.The hotel grounds were massive and beautifully kept. Do go and see Oscar the Ostrich !!
Stayed 2 nights in Jul 2022

10/10 Excellent

Brian

Stayed 1 night in Jul 2022

10/10 Excellent

Joe

Stayed 1 night in May 2022

10/10 Excellent

i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff really go the extra mile!
Very interesting decor - a golden horse in the entrance! Incredibly friendly staff. I stayed with my two children and they had an amazing time playing tennis and looking at the lama's and emu's.
Stayed 3 nights in Apr 2022

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The, staff and service were excellent, food fantastic, highly recommended the crumble and custard. Beautiful hotel surroundings
Stayed 3 nights in Apr 2022

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as 2 adults and 2 children. We all had a lovely time. The room was clean and tidy, the hotel is large with lots of unique things to see in the grounds, including fish, a friendly ostrich called Oscar and some other large birds too. Staff could not do enough for us and went above and brleyobd to keep the kids entertained. It really was a lovely visit. We will be coming back once the pool opens in a month or so. We also drove to the seafront in Eastbourne one day and headed to Eastbourne to the Aquarium another day - there are lots of local things to do too.
Stayed 1 night in Apr 2022

4/10 Poor

Chloe

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
It's a no from me
The TV in my room didn't work, and the carpet had clearly not been hoovered and had brown hair all over it...
Stayed 1 night in Mar 2020
Response from Stuart - General Manager on Apr 6, 2020
Dear Chloe, Thank you for your feedback. I am sorry we didn't get it right on your stay. Can I ask which room you stayed in so I can investigate? Many thanks

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
no draught beer. not much choice on menu but a nice breakfast
Stayed 1 night in Mar 2020
Response from Stuart - General Manager on Apr 6, 2020
Thank you for your feedback. I have recently taken over the hotel and when the hotel is quiet such as Jan, Feb & some of March I have to make the difficult choice to not offer draught because of the shelf life of the product and not being able to sell it all. I anticipate after I have settled in that moving forward we will always have enough business in to justify having all products available. I have also taken on a new head chef who is reviewing all of the food offerings within the hotel. I do hope we get the chance to welcome you back to the Boship! Many thanks

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first choice fior me
Always try to stay here now.
Stayed 1 night in Mar 2020
Response from Stuart on Apr 6, 2020
Thank you very much for the 10 out of 10!!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2020
Response from Stuart on Apr 6, 2020
Thank you very much for the 8 out of 10!

8/10 Good

Jill Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly environment and helpful staff. Easily found, in good weather one can enjoy the well kept grounds
Stayed 2 nights in Feb 2020

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value , Excellent facilities , Superb grounds ample free parking ,lovely staff, good menu , quaint bar area , close to lovely coast line and picturesque villages and historic towns
Stayed 1 night in Feb 2020

10/10 Excellent

TUDOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a great stay ! The Room was clean and staff were friendly. We spent the evening in the lounge / bar area here the member of staff (Scott) was a great host .
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all of the place. We always stay in the court yard which is lovely. Nice warm feel about the lion hotel. It’s our 3rd year in a row now . We always come for my Husbands birthday 23 Jan. will be back next year. X❤️X❤️
Stayed 3 nights in Jan 2020

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hannah the Aussie angel
Brilliant! What a great place. Hannah and the rest of the team made our stay extra special. They work so hard! We'll definitely be back
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was very pleasant but had a tired feeling Loved the fire on the bar when lit
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top value stay
Very good value stay in new room with generous breakfast. Only minor problem was lack of hairdryer and tired towels. Far preferable stay than travel lodge opposite.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing was noisy. Heating control not working. Nice breakfast
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff great atmosphere and good breakfast. Comfy room and very clean nice shower too. Will stay again
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome , good atmosphere and full of charm. Room allocated was lovely & very comfortable. Breakfast choice very good. Receptionist Hannah very friendly & helpful good asset.
Stayed 3 nights in Dec 2019

6/10 Okay

Laura

Disliked: Room comfort
Disappointing
The blind in the bedroom was so thin and cheap it let in so much light and so was difficult to get to sleep, didn't help with an outside light shining through the window as well!. The shower did not stay on its cradle so had to hold it when showering. Breakfast nothing special - not much choice
Stayed 1 night in Nov 2019

10/10 Excellent

MARGARET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home from home
Felt welcome from the moment we arrived until we left, good as gold
Stayed 4 nights in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Great place to stay lovely breakfast
Stayed 4 nights in Nov 2019

10/10 Excellent

Kath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family inEast Sussex
This is my 2nd stay at this hotel. Would definitely recommend it. Rooms good and clean. Breakfast more than adequate. Fair price for accommodation. Will continue to use it. Only downfall is they are unable to take dogs - understandable with the wildlife on site but perhaps a restricted area set aside for visitors with pets could be considered.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
We have stayed here before and the rooms are being updated, although they are not all finished. The surrounding grounds are fantastic but need more upkeep. This has the potential to be a really great hotel with a bit more care. The staff are excellent, very helpful and attentive but they’re run off their feet so definitely more staff are needed.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed breakfast with a view and a walk on the grounds around the hotel.We had a heating problem: from very cold to boiling hot! Very nice lady at check in, very helpful.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was chaos. Sadly 2nd large family event in 18months with same issue, lack of food, totally disorganised, insufficient staff for numbers booked in for breakfast.
Stayed 1 night in Oct 2019

10/10 Excellent

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need more space to tell you just how bad this was over the four nights that we were there. In that time we had to change rooms and had our room serviced only once. If you send me an address I will send you the letter of complaint I have sent to the Manager at the Boship.
Stayed 4 nights in Oct 2019

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and fabulous
I love the decor but i get how it might not be for everyone. I also love the animals right behind the room. The grounds are pretty great so what a fun place this would be to stay in the summer! Bed was comfy, everything was clean. Breakfast was just fine ( fair amount of veggie options for once). Only complaint is the walls/ceiling is a bit thin. So I could hear people walking above the room and could hear people arguing at night. But that’s down to people being rude, not the hotel’s problem. The lady on reception at check in was so friendly and helpful. The lady at check out was fine, but not nearly as lovely. Would stay again happily!
Stayed 1 night in Oct 2019