Excellent staff. Hotel tired and jaded.
Posted Aug 28, 2016
On arrival we were shown to a small dark room with heavy scaffolding immediately outside blocking any natural light. Heavy machinery noise outside the window made it impossible to stay in the room. As a result of my complaint, a manager obligingly moved us to another room away from the scaffolding and noise. He also arranged for a small fridge to be brought to the room following my complaint about the lack of a mini bar. The fitness centre was closed, as a result of renovations. This was disappointing as fitness facilities were featured on the website. The floor of our room creaked loudly whenever you moved. Overall, the hotel is tired and in serious need of renovation.
To compensate, the staff were top quality and the quality of service was very good. Receptionist Zuzana is particularly to be commended for her professionalism and positive manner in dealing with hotel guests. She is a credit to the hotel.