Ratings based on 253 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2017
Clean and cozy room. Helpful courteous staff. Have stayed multiple times now and will many more.
Comment from Hotel Management
Dec 20, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America once again. We are thrilled to know you were comfortable here and were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management
1 out of 5
by A verified traveler

Smells like pot smoke

Posted Oct 22, 2017 on Orbitz
Accommodations were fine. The 2nd night here the hallway smelled like weed.
Comment from Hotel Management
Oct 25, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
1 out of 5
by A verified traveler from p

Prepaid for room no reservation no help

Posted Oct 18, 2017 on Orbitz
You charged me. I had confirmed room reservation. Told they had no rooms. No one helped us. Totally unprofessional and unacceptable.
Comment from Hotel Management
Oct 25, 2017 by Management, Hotel Management
We appreciate you bringing this to our attention. Please allow us some time to look into this matter further. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from mechanicville

Good amenities

Posted Oct 17, 2017
Good stay. The outside card readers are a bit wonky - takes a bit of work to get in. The room was comfortable. Breakfast was very basic - muffins, nutrigrain bars, and oatmeal. Would recommend cereal and milk at least. Overall would stay again.
Comment from Hotel Management
Oct 19, 2017 by Hotel Management, Hotel Management
Melissa, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
2 out of 5
by JM

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Nice large rooms

Posted Oct 14, 2017
The rooms were larger than I expected. My only issue was noisy neighbors. The parking was a little tight, but there are doors on the rear and sides of the building so it wasn't an issue. The staff is kind and willing to help. They have an awesome program that allows them to give discounted rooms to families of sick children, and all you have to do is donate your room key at the end of your stay!
Comment from Hotel Management
Oct 14, 2017 by Hotel Management , Hotel Management
Lisa, thank you for your nice feedback about Extended Stay America. We are glad to know you liked your spacious room and the service provided by our associates. Also, our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
3 out of 5
by peter

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Peter, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

clean and convenient

Posted Sep 24, 2017 on Hotels
Stayed one night while in town for a concert. Room was clean and quiet, staff was friendly. Recent updates to furniture and decor.
Comment from Hotel Management
Sep 26, 2017 by Manager, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel close to everything

Posted Sep 17, 2017 on Orbitz
Pros: Clean
Cons: Grab N' Go breakfast-give more of a selection, fresh fruit, etc.
Location: It's centrally located and accessible to all major highways. There's a good selection of places to eat in the immediate vicinity. Safe and decent
Overall experience was good. Room was clean. It was quite the first night but a little noisey the next
Comment from Hotel Management
Sep 19, 2017 by General Manager , Hotel Management
Thank you for taking the time to post your nice review of Extended Stay America. We are glad to know you liked our convenient location and your well-appointed room. I have also shared your feedback with my Food and beverage team as we plan any changes in the future. We hope to welcome you again on your next trip to this area. Sincerely, General Manager
4 out of 5
by Daniel

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Daniel, we are delighted you had a pleasant experience at Extended Stay America. We appreciate your nice rating. Please come and see us again soon! Sincerely, General Manager