Ratings based on 111 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Quiet location with a quaint downtown nearby.

Posted Aug 17, 2017
Pros: Nice facility, great staff, great breakfast.
Cons: Cleaning needs to be improved.
Location: Quaint downtown area is definitely worth a visit.
Check in and staff were fantastic. Facility is in great shape. Breakfast was great. Attention to detail from the cleaning staff needs to be improved. The stairs needed vacuumed, leftover soap in the shower, mirror and bathroom sink faucet hadn't been cleaned, bathroom light fixture was dirty. In a lesser property these items would not be worth mentioning but this property is doing everything else so well that these things need to be noted. I would definitely recommend staying here.
4 out of 5
by Paul

Very nice place.

Posted Jun 18, 2017 on Hotels
All in all very nice. Very clean and breakfast was good. I liked the separate bedroom from the main room. Only negative was 2 floors with no elevator.
Comment from Hotel Management
Aug 12, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI GM
5 out of 5
by A verified traveler

Graduations

Posted Jun 7, 2017 on Hotels
over all stay was great, pool had too much chlorine in it or something, made your eyes burn and someone with allergies created sinus problems , coffee was OK, weak would have preferred real brewed coffee, lady for breakfast chopped the scramble eggs in to tiny little pieces and they were cold!! sausage was also cold and hard to cut, awful yuck, waffles batter great 1st day, 2nd day was a little thin & watery beds were a little firmer than used to but ok
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
Thanks for staying with us and feedback.
4 out of 5
by Susan E.

Good service- no elevator!

Posted May 23, 2017 on Hotels
Everything was great. The employees were helpful and friendly. The only negative was that we had to carry our luggage to the second floor because there was NO elevator! That might impact my choice of hotels the next time I'm in the area. At the very least, I would ask for a first floor room.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Thanks for staying with us and your time towards feedback. We are glad to know you found the hotel with great of everything and friendly/helpful staff. We do honor the request of room on first floor. Sincerely, GM
5 out of 5
by A verified traveler

Posted May 17, 2017 on Hotels
My wife and me had a great time. They gave us a nice corner room. Breakfast was good as well. The two Indian people there were very nice to us. I would go back if I end up around there again. Although only one night is all I would do. They have a weird policy of you stay there for more then one night about changing sheets and what not. Call and ask about that.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Thanks for your stay and feedback. We are glad to know that you had a great time at the hotel with good breakfast and nice staff. We provide daily housekeeping unless there is a DND at the door. We appreciate any comment that give us an opportunity towards improvement. Thanks, GM
4 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
It was a clean hotel. The breakfast was adequate, although I didn't really care for the sausages they had. Unfortunately it was raining most of the time we were there, but the room was comfortable.
Comment from Hotel Management
Jun 1, 2017 by General Manager, Hotel Management
Thanks for your stay and feedback. We are delighted to know that you found us as clean hotel with adequate breakfast.
4 out of 5
by machelle

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,
5 out of 5
by Sheila

Great stay!

Posted Apr 23, 2017 on Hotels
What a marvelous stay! All of our needs were met with promptness and courtesy. We had an event there, and it was a complete success. I will absolutely stay there again!
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad to hear that event that you planned at Quality Inn and Suites was successful and you had a pleasant stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,
5 out of 5
by A verified traveler

Posted Apr 8, 2017 on Hotels
The bed was phenomenal.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Thanks for staying with us and submitting feedback about your positive staying experience at Quality Inn and Suites of East Troy, WI. We are glad you loved our new bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay

Right off the hwy

Posted Apr 6, 2017
We had are little problem with the lady at checkout but the manager quickly sorted everything out and apologized. All the other staff members were great and we loved our room.
Comment from Hotel Management
Apr 6, 2017 by GM, Hotel Management
Thanks for submitting the feedback. Glad to know that our staff members were great and manager helped in resolving the issue at check out. "Loved room" comments is the bonus for us. Hope to get opportunity to serve you again.