Ratings based on 263 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Western KS

Nice hotel

Posted Sep 21, 2017
Pros: Clean, close to what I needed, handy to get to
Cons: just a few wear and tear projects, spots on the carpets scratches on the paint. nothing much.
Location: Near Bradley Fair Plaza and not to far from WSU.
Nice aging hotel. There are a few upkeep projects that need to be done, but overall this is a very nice hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would stay again

Posted Aug 26, 2017
Pros: Comfortable room, good location.
Cons: Make sure the staff knows how to give good directions from anywhere in the area. Don't clean the room early on check out day.
Location: Shopping and restaurants are close.
Expedia did not send my reservation to the hotel, but thankfully they still had rooms available. I only had two complaint with staff first was the initial reaction when I asked if they could honor the reservation and the guy said "not at this price" before even checking to see if the rate was one they could honor...second was that the maid cleaned the room before checkout time on the day I was leaving, I had left the room for a bit, but planned to come back before leaving the hotel. The room was comfy and clean and in a safe location. I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
Very clean room and excellent customer service. Great location.
3 out of 5
by A verified traveler

The breakfast should be free not $10.99.

Posted Jul 4, 2017
Other hotels offer free breakfast for the same price with equal rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 11, 2017
Pros: The room was clean and had what we needed.
Cons: The bed was not as comfortable as I thought it should be. Not adjustable as some other hotels.
Location: Good eating places close by. Good food at the Hotel as well.
The hotel was close to the event we were attending that night. It was easy to access and leave.
Comment from Hotel Management
May 12, 2017 by don, Hotel Management
Thank you for filling out our survey. We are delighted to hear you enjoyed your stay with us! We look forward to having the opportunity to serve you on your next visit to Wichita.
1 out of 5
by Trevor

Dirty Rooms, Indifferent Staff at Hilton for $$$

Posted Apr 24, 2017 on Hotels
First room 338: smoke smell; moved to next room, 303: sticky floor, carpet had human nail trimmings, some wet orange sauce, crackers, crumbs; called front desk immediately as bath sink was full-front desk said "reach in and open drain." Bath tub not draining properly and backing up, does not fully drain after water is off. Hotel staff seemed indifferent and more interested in talking with each other Pool area not cleaned. Restroom floor towels, TP.... Asian woman tending bar and cafe area was super helpful and should probably work front desk.
Comment from Hotel Management
May 12, 2017 by don, Hotel Management
Thank you for filling out our survey. I read your comment regarding the housekeeping services. I will share your comments with my room inspector. We apologize for the inconvenience. Thank you for your feedback ans we will use it to fine tune our operations in hope that upon your next visit, we will meet or exceed your expectations. Have a nice day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Close to shopping

Posted Mar 12, 2017
I have stayed here 3 times and it is my go to when I stay overnight in Wichita. Very nice area with shopping, restaurants nearby
5 out of 5
by James

Posted Feb 16, 2017 on Hotels
Great place to stay.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for filling out our survey. We are delighted to hear you enjoyed your stay with us! We look forward to having the opportunity to serve you on your next visit to Wichita. Have a nice day!
2 out of 5
by Kerry

Bad experience

Posted Jan 18, 2017 on Hotels
Bed was terrible. Would not adjust. Hard as a rock on one side and sunk into a hole on the other. We slept very little. Heater didn't kick in until 3-4am. So room was very cold. Miserable stay! Room was very clean and nice otherwise.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for filling out our survey. I read your comment regarding the bed and AC unit. I will share your comments with my chief engineer and he will check the equipment. We apologize for the inconvenience. We appreciate the feedback ans will use it to fine tune our operations in the hope that upon your next visit, we will meet or exceed your expectations. Have a nice day!