Ratings based on 142 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2017
My stay was nice and the updates were pleasing to the eye. The room was comfortable. However, there were little things like the closet door not installed correctly and the fridge leaking when the ice maker was turned on. I did make staff aware and the appeared to listen to concerns and began to address them.
Comment from Hotel Management
Dec 18, 2017 by T. T. , Hotel Management
Thank you so much for taking out the time to give your feedback! We appreciate you and extend our deepest apology for the ice maker leaking and the closet door. We are in hopes that you will give us the opportunity to make it up to you with your next visit. Again thank you and we appreciate you!
5 out of 5
by Wayne E

Posted Nov 6, 2017 on Hotels
Excellent facility. Very good amenities and everything worked great.
Comment from Hotel Management
Dec 4, 2017
Dear Wayne E, Thank you so much for taking the time out to give your feedback, we appreciate you! As a Valued Guest we take pride in not only meeting but exceeding your expectations. We are excited as our renovation is coming to an end and would like you to see the finished results on your next stay! As always, thank you for choosing TownePlace Suites and we appreciate you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita Kansas

Conviently located

Posted Nov 5, 2017 on Orbitz
Hotel was under a remodel reconstruction. The workers and staff did a good job keeping it quiet and confiened. The floor I was on was very nicely remodeled. I would stay there again if I ever have to travel back to Wichita.
Comment from Hotel Management
Dec 9, 2017 by Tish, Hotel Management
Thank you so much for taking the time to give us your feedback. We appreciate your efforts and we are delighted that you have enjoyed our updated look! We look forward to seeing you on your next trip to Wichita! As always, thank you for choosing TownePlace Suites Marriott!
4 out of 5
by Alisa

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Dec 7, 2017
Alisa, Thank you so much for your feedback! As our valued guest, we take pride in meeting and exceeding your expectations. We are in hopes that you come back to see us to gaze upon the finished look! Again, we thank you and appreciate you!
5 out of 5
by Seth

Posted Oct 12, 2017 on Hotels
Comment from Hotel Management
Dec 7, 2017
Seth, Thank you for staying with us at TownePlace Suites Marriott! We value you as our special guest. We appreciate you giving your feedback and we will share it with our staff to continue to motivate them to give great customer service! Have a wonderful day!
3 out of 5
by garry

Posted Sep 4, 2017 on Hotels
Hotel is under renovation
Comment from Hotel Management
Dec 7, 2017
Garry, Thank you for your feedback, we appreciate you taking the time out to do so! It is our hope that you enjoyed your stay with us at TownePlace Suites and we would like to see you again soon. Again, thank you so much and you are truly a valued guest!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 17, 2017 on Hotels
2 out of 5
by Robin

Don't count on a good breakfast

Posted May 28, 2017 on Hotels
Have stayed here several times but this time made me never want to stay here again. Tried going to breakfast twice and both times no hot food (eggs, meat). Staff was standing around while guests were holding plates waiting for food that never came. No fruit either. Don't count on the free breakfast.
Comment from Hotel Management
Jun 7, 2017
Robin, I am disappointed to hear that you did not have a good experience with our breakfast. It is our expectation that every guest has the same excellent breakfast experience when they stay with us, and it looks like we dropped the ball during your visit. I will personally question the staff that was on our breakfast team on the day of your visit so that we can ensure that this issue is resolved. We do hope that you give us another chance to leave a good impression if your travels ever bring you back to Wichita. Thank you, Andrew Hermann Front Office Manager
5 out of 5
by Thomas

Posted May 4, 2017 on Hotels
The hotel was great. We were in town to get my daughters tonsils out at the surgery center next door. I booked my rooms through hotels.com and paid through the site. Check with the hotel directly first. They have discounts if you are in town for medical reasons that are not reflected on hotels.com. Hotel and staff was amazing. The rooms were awesome. The neighborhood was perfectly safe. The breakfast was the only thing that lacked and even it was ok for a free hotel breakfast. I would recommend this hotel anytime whether for play or medical reasons. There is a Cabelas a mile away and a huge movie theater also nearby.
Comment from Hotel Management
Jun 21, 2017
Thank you for your review, Thomas! It is good to hear that you were satisfied with the rooms and our guest services. If your travels bring you back to Wichita in the future, we hope to see you here again! Thank you, Andrew Hermann Front Office Manager
5 out of 5
by Karl

Posted May 2, 2017 on Hotels
the check in and check out was super fast and the staff was really nice.
Comment from Hotel Management
Jun 21, 2017
Thank you for your response, Karl! I am delighted to hear that you had a good experience with our staff, as our number one goal is to make sure our guests have an exceptional experience during their stay. Thank you again, Andrew Hermann Front Office Manager