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Reviews of Diamond Hotel

3 out of 5
Diamond Hotel
Grand Parade, Eastbourne, England

Reviews

6.6
Rating 10 - Excellent. 18 out of 116 reviews" "
Rating 8 - Good. 35 out of 116 reviews" "
Rating 6 - Okay. 37 out of 116 reviews" "
Rating 4 - Poor. 14 out of 116 reviews" "
Rating 2 - Terrible. 12 out of 116 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
OAPs
I didn’t enjoy the aesthetics of the hotel, the outside looked old and the inside showed it was a hotel designed for mainly OAPs as there were stair lifts. The hotel smelled, the floor creaked in the room and you could easily hear people outside your room.
Stayed 1 night in Aug 2019

6/10 Okay

Dayle

Disliked: Cleanliness, staff & service, property conditions & facilities
Great if you're in your 80's!
The photos of this hotel are nothing like advertised. It was worn, cramped, dated, broken tiles in bathroom. Main light didnt work in the room, walls are paper thin so could hear the other guests. Staff weren't friendly. Very disappointed.
Stayed 2 nights in Aug 2019

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A tired hotel
Stayed 2 nights in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
We were greeted by a very friendly, smiley receptionist who upgraded us to a sea view room at no extra charge as it was later in the day. The room was not huge, but very clean and had everything we needed. The bathroom was extremely narrow but we managed as we were only there for a couple of nights. The view made it all worthwhile. There was entertainment both nights of our stay with a great atmosphere (the coach party staying were a jolly lot). Breakfast was great, waiters friendly and efficient. Overall we had a great couple of nights stay and would definitely return.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Staff and location was ok but hotel very run down and needs full modernisation would not return
Stayed 2 nights in Jul 2019

6/10 Okay

Stephen

Disliked: Staff & service
Stayed 4 nights in Jul 2019

6/10 Okay

Stephen

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel? There are very many much better B&B's
Just about everything that could be bad was bad. This includes absolutely everything except the breakfast and a kind and understanding woman, the morning receptionist. I had booked for four nights, I would have left the first night but arrived too late to find an alternative. Got up at 5.30 am because the bed was so uncomfortable and talked for a while with the pleasant night porter whilst sitting in the reception area, waiting for the receptionist to arrive at about 8.00 am or thereabouts. I had my breakfast which opened at 8.30 am. Then checked out of this terrible hotel and found a much better and proper alternative.
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and pleasant staff is about the only nice things I can say! The room was small, outdated, poorly furnished, no bedside lights...the word 'grim' springs to mind. There is something very disconcerting about using a tiny tatty bathroom and seeing previous occupants hairs on the floor...yuk! The toilet leaked, thankfully it looked like clean water but the room was so small we couldn't inspect it that closely! Also the ball clock in the cistern did not shut off fully, gallons of water being wasted. The one clock hanging on the wall stopped at 5 o'clock so long ago that the battery in the back was corroded in place. The wardrobe door hinge had dropped so much you couldn't close the door. There were no hooks to hang coats, just two mismatched dining chairs to put your bags, clothes and coats on... We booked over 6 months beforehand and specifically requested a sea view, didn't get one! When questioned, the reception staff told us that group bookings take precedence over individuals, shame we weren't advised that when we booked! On the plus side the bed was very firm, which suited us (others might struggle) and the linen was clean. We visit Eastbourne to see friends 3-4 times a year, this is most definitely a hotel we will not return to.
Stayed 2 nights in Nov 2018

6/10 Okay

Michael

Hotel very tired look needs urgent updating booked for bed & breakfast only had one breakfast (IT WAS AWFUL OVERY COOKED DRY as if left under the grill to long)
Stayed 3 nights in Nov 2018

6/10 Okay

John

Electrical noise most of first night, second ok. Bathroom very cold, otherwise a nice hotel.
Stayed 2 nights in Nov 2018

10/10 Excellent

mos, england

Liked: Staff & service
staff was brilliant nothing any trouble helped us with places to eat and drink due to been they for my partners sons 30th had a lovely seaview room and we will definitely stay again
Stayed 4 nights in Oct 2018

8/10 Good

Inaman, uk

Liked: Staff & service, room comfort
good hotel for the cost
Good location near the bandstand, hotel a little shabby, but still better than a lot of them in the area, couldn't fault the staff, they were all very happy, helpful and polite.
Stayed 1 night in Sep 2018

6/10 Okay

Denise, Hertfordshire

Liked: Staff & service
Disliked: Room comfort
Old hotel in need of some care.
We are quite easily pleased and was basically just looking for a sea view without paying the earth. We got exactly that. Woke up to a beautiful sunny morning overlooking the sea, stunning view of Eastbourne promenade! Hotel requires an overhaul and some love and attention, but for £56 a night, you get what you pay for.
Stayed 1 night in Sep 2018

6/10 Okay

Ashley

Disliked: Property conditions & facilities
Difficult to enter room but staff were happy to help, room is ok but had some damp spots. Breakfast was ok though
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It stinks like a pee!
Horrible experience. The lift was too small we can’t even fit ourselves with 1 luggage and 1 backpack inside. The room stinks as soon as we enter. Damps all over the wall, bulging ceiling, chipped cabinet, broken window, dirty toilets. It stunk like a pee. Almost like a care home smell. It is probably a retirement place for old people as we saw a lot of oldies coming in and out and sitting and chatting. We don’t have problems with the elderly, our problem is the room they provided us. The guy offered another room but it was worse than the first one. So we left and looked for another hotel. Unfortunately by that time, nothing was available for us. We drive to Swansea, Portsmouth hoping we find a place to stay. But the same way, all room is fully booked in every hotel we tried to stay. We ended up driving home to Leeds up to 5:30 am. We survived by hopping to one lay-by to services so we can rest and sleep in our car. It truly ruined our holiday.
Stayed 1 night in Sep 2018

2/10 Terrible

Dominic

Disliked: Property conditions & facilities, room comfort
Disappointing
It's very worn out and very tatty everywhere. Nothing worked in the room. Thread bare carpets everywhere. You could sat you get what you pay for but it wasn't super cheap.. Will not go back again. Breakfast cold
Stayed 3 nights in Aug 2018

8/10 Good

Dee

Hotel was ok area was good
Stayed 3 nights in Aug 2018

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Would stay here again. Lovely breakfast. Room was good everything we needed.
Stayed 4 nights in Jul 2018

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Albany Lions Hotel
The lift is vey small and so too was the bathroom with very little room to get in or out. The hotel staff were very accommodating and the owner is very friendly.
Stayed 2 nights in Jul 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bobs getaway
Food good,friendly staff,area just right.
Stayed 3 nights in Jul 2018

4/10 Poor

Damian, Edgbaston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff - poor quality run down facilities.
I was phoned the morning and moved to an amnexe/sister building . The room was beyond basic - the beds old and mattress needed changing . the building was heaving with loud noisy exchange students who chatted and giggled on the corridors running in and out of each other’s rooms - if I had been 14 I may have be more positive about that . The toilet dripped loudly - ther wall paper was coming away slightly in a couple of spots and there were stains on the bathroom cieling . There were cobweb s on the open bathroom window . If it had not been late I would have driven home. However - the staff were lovely - the woman on reception was a refreshingly direct and helpful lady and the breakfast staff were delightful the chaps could not have been more pleasant or helpful - breakfast was ok the bacon was ok and eggs the sausages were a very poor relation to any I have ever eaten. It was alll very school exchange appropriate . Whoever appoints and trains staff does a great job - whoever decides return decor and standards needs objective support - I have taken photographs to document the experience.
Stayed 1 night in Jul 2018

6/10 Okay

Mr Michael

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Deb, Kent, UK

Hotel right on seafront and close to everything
We had a 1 night stay, for the cost it was fine, the hotel is very tired and in need of a refurbishment. The bed was very comfortable with lovely crisp white sheets. The shower was powerful and hot. Breakfast was of a good standard for the price. Would stay again for a cheap night away as it was close to everything.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location for the tennnis
The hotel is definitely in need of updating, but our room was clean, comfortable and well-equipped (having a fridge was a bonus). The breakfast buffet was great and the staff in the dining room and reception were very pleasant and helpful. Unfortunately the WIFI didn't extend as far as our room, but was available in the lobby. The location was great - right on the seafront and only 5 minutes walk from the tennis at Devonshire Park. Nearby Carlisle Road has shops and takeaways, and it's also not far into the town centre.
Stayed 4 nights in Jun 2018

2/10 Terrible

Jill, Kent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
Badly in need of re-fit. Breakfast very basic - staff slow to offer tea/coffee. Bedroom doors didn't lock properly. No disabled access to hotel but stair lifts to all floors! I am 5'3" tall and just over 9st but my knees were almost touching the wall when using the loo. Net curtains were ripped and grubby. Overall very poor.
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Seafront hotel
Some parts of hotel are tired and in need of attention. Rooms were clean. Breakfasts are good and staff attentive.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel for the price. Needs a little updating, but staff excellent, and position to beach and shops first class. Would recommend.
Stayed 2 nights in Jun 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Good food, attentive staff.
Stayed 2 nights in Jun 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Good One Night Stay
A somewhat fading hotel which has seen grander days (like indeed most of its guests - including ourselves!). However, it ticked most of the main boxes: clean room, comfortable bed, good shower, coffee & tea facilities in room, very good buffet breakfast, good staff. Good location on seafront and reasonably convenient for no. 12 bus service to Brighton. Only real downside was no hotel WiFi in our room (OK in lobby). Would we stay there again at the same attractive price? Absolutely!
Stayed 1 night in May 2018

6/10 Okay

Gerry

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bathroom not cleaned
- Hotel was closed. We stayed at the sister hotel. Bathroom was not cleaned upon arrival. Hair in bathtub. No toiletpaper. Mattress dirty. + Large room with lateral seaview. Near Eastbourne Pier and bandstand.
Stayed 2 nights in May 2018

8/10 Good

wendy

Liked: Cleanliness, staff & service, room comfort
excellent for the price
The hotel is a bit faded, but the room was large , and the free breakfast had lots of choices , both hoy and cold buffet , tea coffee fruit juices. Bedroom was very well heated .
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
music from hotel next door from 5pm until 4am every day asked hotel to call police night receptionist said i had to call and then come to reception he informed us the music would be for another 2 nights no one seemed to stop this hotel from blasting a base until 4am repeatedly ??????????? lions hotel shut next day?????????????????????
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will happily go back!
The staff was very friendly and helpful from the first moment we arrived to when we left.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff and a hearty breakfast.
We had a lovely stay in Eastbourne. Yes the hotel needs some TLC but after the previous reviews I was expecting that so I went with an open mind. The staff were very helpful and happy. I had requested a room with a sea view and I got it, so was very thrilled. The breakfast was fantastic with an all-you- could eat continental/cooked food selection. The hotel was in a great location with the beach over the road and the main town centre less than a 10min walk. For an affordable stay, we enjoyed our weekend away. Thanks.
Stayed 1 night in Oct 2017

8/10 Good

ian

Liked: Cleanliness, staff & service, room comfort
beds were clean room was ok just needs decorating
Stayed 3 nights in Sep 2017

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, room comfort
Albany Lions
Stayed at the Albany Lions a few times over the years and always enjoy it. The location is perfect for us too. The hotel is starting to look a little shabby now but not a problem for us as we think it is great value for money. The breakfast is excellent and the rooms are bright and airy.
Stayed 2 nights in Sep 2017

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Not quite perfect.
I had a single room on the second floor, clean and comfortable but very small - no room for a fridge for example. Staff exceptionally friendly and helpful, and fabulous breakfast. My only complaint was the lack of wifi, which was only obtainable in the lobby. I was offered a change of room to the first floor, but still no connection. Maybe the management considers it to be unnecessary as most guests are elderly. But I am in my 70s and rely on the internet for keeping in touch with friends and family, banking and information.
Stayed 3 nights in Aug 2017

8/10 Good

Gee, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful staff
We stayed there only one night. The hotel has the facilities to stay comfortably but not in luxury. The room and bathroom was clean, we had a fridge which was a bonus. The staff was extremely helpful and accommodating. The atmosphere was great in the evening.
Stayed 1 night in Aug 2017
Response from Sales Manager on Sep 2, 2017
Dear Gee, Thank you for your recent review of the Hotel. I am pleased to see that you enjoyed your stay :) We look forward to welcoming you back. With Thanks, Managment

8/10 Good

William, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overall was good value for money with an excellent buffet breakfast. It was close to all amenities including the railway station.
Stayed 3 nights in Aug 2017
Response from Sales Manager on Aug 29, 2017
Dear William, Thank you for your recent feedback on the Albany Lions Hotel. I am pleased to see that you enjoyed the Hotel and certainly look forward to welcoming you back soon. With Thanks, Management

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
One point, sock over smoke detector in bedroom which we reported to reception and they took no action. Surely after recent London events Health and Safety, especially involving smoke and fire should be taken very seriously!
Stayed 2 nights in Jul 2017
Dear Jennifer, Thank you for your recent review on the Hotel. I am most shocked to read this about your recent stay at the Albany Lions Hotel. I have now investigated into this problem and the appropriate action has now been taken. Once again, thank you for writing. Management

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
decent enough hotel, right on the esplanade
good hotel with excellent location for brighton. cant really fault it at all. nice front bar with lovely views of the ocean and esplanade. only criticism is the check out is 10am which is just rediculous. but apart from this i would recommend
Stayed 1 night in Jun 2017
Response from Sales Manager on Jul 17, 2017
Dear Guest, Thank you for your recent review on the Hotel. I am pleased you liked the location of Eastbourne. Our checkout time is 11.00am, I am sorry to read that you were informed it was 10.00am. We do look forward to welcoming you back soon. With Thanks, Management

6/10 Okay

Ali, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel, in good location
Staff extremely nice, friendly and very helpful. But hotel could do with an update.
Stayed 1 night in Jun 2017
Response from Sales Manager on Jul 4, 2017
Dear Ali, Thank you for your recent feedback for the Albany Lions Hotel. We appreciate all feedback and this has been passed on for you. I am pleased to see that you enjoyed the views and the staff were very friendly. We hope to see you soon for another visit. With Thanks, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017
Thank you for your recent review. Kind Regards, Sales Manager

4/10 Poor

Colin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very basic the shower curtain was held up by a wire hanging from the ceiling titles missing leaving Sharpe edges
Stayed 1 night in Jun 2017
Dear Colin, Thank you for your constructive feedback, I am sorry to read that your stay was not as you wanted. The hotel is currently being updated including the bathrooms - we hope to have this completed very soon. With Thanks, Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel & staff
From check-in to check-out, everything was superb. The food was very good, service was exceptional and the location was ideal. There was nothing the staff wouldn't do for us and the room was so comfortable. Will definitely be going again.
Stayed 3 nights in Jun 2017
Dear William, Thank you for your recent review. We pride ourselves on offering the best service and superb food. I am pleased to see that the staff did everything that they could for you. We look forward to welcoming you back soon! With Thanks, Management

6/10 Okay

Dilip

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very tired hotel needs refurbishment
Stayed 2 nights in May 2017
Thank you for your recent review.