Ratings based on 48 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Unique room - nice treat

Posted Apr 30, 2017 on Hotels
Lovely room, light with great sea view, lovely bath, but building fabric a bit tired. The bed and pillows were rather hard. The service was excellent, every time we asked for something they were friendly and very keen to help. Thought it was a bit expensive for its overall appearance (the front looked quite dilapidated - not as good as the pictures), but it was bank holiday weekend - so probably would be an expensive time.
Comment from Hotel Management
Jun 26, 2017
Dear Sir/Madam It was real pleasure having you waterside hotel Guest and thanks for your comments. we are fairly new owners and slowly refurbishing bit by bit. The front appearance was in refurbishing process, which now have been done and looks beautiful. Please do visit us during the week days and you will see the difference in price. Regards Sophie Waterside Hotel Eastbourne
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on the beach

Posted Mar 20, 2017
Overall a good experience but some significant points for improvement. V good staff and service generally. Room was quiet. However it was a basement room with four radiators which were on full when we arrived so the room was boiling. Paint and plaster coming off the walls. Tap mounting was wobbly. Shower head too high for a short person to reach. Bed creakyand uncomfortable. Overall would recommend but not for c.£100 anight.
4 out of 5
Recommended
for Everyone
by A verified traveler from essex

Nice hotel close to the sea front

Posted Mar 13, 2017
Stayed over night lovely room over looking the sea front lovely veggie breakfast staff very friendly
5 out of 5
by Tracy

Clean & cosy hotel

Posted Feb 27, 2017 on Hotels
Parking was a complete nightmare but that was the only issue. The hotel is dated but kept very clean. The rooms are cosy ( small) but again very clean and the bed is one of the most comfortable I've ever slept in. The staff are so welcoming and helpful. There was issues with our first room ( the radiator was not working) and they moved us straight away. We really enjoyed our stay and would definitely stay again.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Tracy, Thank you very much for your kind words, and choosing waterside hotel. we are happy to know that your stay was pleasant and up to your expectations. we would like to welcome you again in future. Best regards, Naveed
5 out of 5
by j

Posted Jan 4, 2017 on Hotels
Stayed New Years Eve, a lovely stay and a lovely guest house. Staff were really friendly and attentive, breakfast was excellent... Really comfortable bed...Would definitely stay again. Jackie
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you for choosing Waterside Hotel. We are glad to hear that your stay with us was enjoyable. We hope to see you again in the future. Kind regards.
1 out of 5
by A verified traveler

Didn't stay the night.

Posted Dec 13, 2016 on Hotels
We dropped off our bags after receiving a not very LGBT friendly welcome later titled Mr and Mrs (my surname) which for an anniversary was not a good start. Room looked clean on entrance but had a funny smell, the jetted bath was scratched and scummy and I pulled back the bed covers to find it wasn't very clean. We did not stay there for the night and went to a hotel near by, staff didn't even seem surprised that we left nearly straight away, total waste of money as I didn't stay there and paid for other accommodation
4 out of 5
by A verified traveler

Nice hotel.

Posted Nov 22, 2016 on Hotels
Had 1 night in October. Stayed in the skygazer room. Lots of stairs up to the room. Blind on roof window didn't work so no stargazing couldn't happen. This was reported on leaving. A couple of cobwebs high up near the gaming. Rest of room was clean. Bathroom was modern. Breakfast was nice and staff friendly.
3 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us a review. Kind regards
2 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
We stayed at this hotel for two nights.The is no lift and had to climb a lot of stairs to get to our bedroom. The windows of our bedroom could have been cleaner than what it was. The location is very close to the seaside and not far from the town centre. Staff were pleasant and helpful. But We will not go back there again.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Thank you for choosing Waterside Hotel. I am really sorry that your stay with us was not as enjoyable as we had wished for it to be. Unfortunately due to being a listed building we can not provide list of other disabled facilities as we can not get the permission. I am glad to hear that you found our staff friendly and location good. We hope to see you again in the future. Kind regards
4 out of 5
by A verified traveler

Delightful seafront hotel/intimate modern ambience

Posted Sep 30, 2016 on Hotels
Wonderful reception and very helpful courteous staff. Enjoyed full breakfast in ground floor sea view dining room. Really liked the intimate ambience created by the sensitive lighting and decor. Quality bed and bed linen and carpeting in the bedroom. No hesitation in recommending this delightful sea front hotel.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Thank you for choosing Waterside Hotel. We are glad to hear that your stay with us was enjoyable. We hope to see you again in the future. Kind regards