Hotel on the island of a dream of a lifetime
Posted Nov 5, 2015
We were on our honeymoon and looked over many hotels on the island to find the perfect one for us. I wanted a mixture of class, comfort and excitement. The pictures of the hotel looked great with a very outdoorsy feel. The pictures of the rooms were varied and at times it looked like a hostel more than a hotel, but they noted they had renovated rooms so I went for it since it was a 3 star hotel. When we arrived, the hotel shuttle was nowhere to be found- they later told us that our travel agency should have booked it for us, however I booked this directly through expedia so no "agency" was working with us. they should not publicize a free airport shuttle if they will not actually pick up people. Our room had a basic queen bed and a twin bed in it. The queen bed however had sheets that did not fit it! So every night when we went to sleep, the bottom sheet would move around and wrap around my husband that tends to move at night. That uncovered big stains on the bed which was pretty appalling. We also had an issue with the restroom: the toilet had an issue that it kept running because the pump was off. We let the staff know, but they did nothing about it. We had to keep lifting the back of the toilet to fix the pump every time we went to the restroom and our fingers kept getting covered with black dye from the pump - disgusting. The internet was a deciding factor for us as it was included in our stay, however it was terribly slow and we were not able to do anything with it.