Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
4.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Apr 4, 2016
Very friendly staff. Nice hotel for a good price. Location is very central. Breakfast was very good.
Comment from Hotel Management
Aug 29, 2016 by Tupa Hotel, Hotel Management
Thank you for your feedback!
4 out of 5
by A verified traveler from Florida

The hotel was nice, close to ocean and town.

Posted Feb 20, 2016
Pros: The general layout and the breakfast area, overlooking the ocean.
Cons: There was no air conditioning or room TV which was a plus, and cooled by fan and open windows, which was nice. We were there to see, and explore.
Location: Ocean swimming was close, as was lots of restaurants, shops and trails. Walking to these places was easy and we did not use taxis. We used Mt. bikes.
The place was quiet and comfortable. Staff was helpful and provided information on the area, and arranged tours and suggested places to visit. Shuttle to and from the airport was available. Rooms were clean and neat. Just a nice quite and well designed hotel.
Comment from Hotel Management
Mar 13, 2016 by Tupa Staff, Hotel Management
Thank you Wayne for your comments!
3 out of 5
by A verified traveler from seattle

A bit rustic, but friendly and priced right

Posted Feb 19, 2016
Our room was very large, with a view to the ocean. There's no AC, but we cooled the room adequately with a fan. Bed was comfy, but hot water for the shower was limited; sometimes plentiful, sometimes not. Breakfast was typical for Chile. Front desk service was friendly and helpful, and most everyone can speak English well. We had a late flight, so paid for late checkout to be able to enjoy one last afternoon on the island and a hot shower before the flight. Its the tropics, and our room did have one large cockroach. Why does this freak people out compared to a cricket, a grasshopper or a fly? Just one didn't bother me, but many parts of the facility seem "un-loved", like a torn screen, or faded paint, or sticking door. Despite the need for some TLC, everything worked. If you want lush gardens and fine finishes, you'll likely find them in the pricier establishments, but we found the Hotel Tupa's price point, and short walk to downtown, to be a sweet spot for us.
Comment from Hotel Management
Mar 13, 2016 by Tupa Staff, Hotel Management
Thank you for your comments!
3 out of 5
by A verified traveler from Miami, FL

It is one of the most remote places...

Posted Jan 3, 2016
Pros: See above
Cons: See above
Location: Really cool island
I am torn whether I would recommend this hotel or not. It was basically like a hostel. I understand we are on one if not the most remote islands in the world, but where is all our money going to? It is not going to fix up the hotel I can guarantee that. It wasn't a horrible stay, but it definitely disappointed going from nice boutique hotels in Santiago to this one which was the same price. Ha, also definitely a motivator to get the heck out of the room and explore more. Staff was great, very helpful in planning tours, etc. Location is good too, I'm glad it's not on the main strip, but also not too far, about 10 minute walk to the main area and all restaurants/shops. I would stay here again given the lack of choice on the island and the huge price difference to stay in a nicer hotel. Hopefully one day they will spruce up this hotel some more.
Comment from Hotel Management
Mar 13, 2016 by Tupa Staff, Hotel Management
Dear Brian Thank you for your comments. Yes, we are the most isolated island in the world! and for this it's sometimes difficult to get the materials. But we are improving our hotel! Best regards
4 out of 5
by A verified traveler from SF

Posted Jul 27, 2015
Staffs and service are really good and accomodating especially Esteban. Thank you for the coffee. Hotel has hot water for shower, free wifi in the lobby, free pick up and drop off to and from the airport. Hotel has a beautiful view of the ocean. breakfast included.
3 out of 5
by A verified traveler

We got what we expecting

Posted Jun 19, 2015
I travel outside the US once a month or so, and the ratings Expedia gives hotels outside of the States seems to consistently exaggerated (or, conversely, maybe their standards for hotels in the US are higher). It's not a complaint, it's just you have to be realize that their definition of a 4 star in London is probably only a 3.5 star in the States. And when you really get off the beaten path, their idea of a 3.5 star like the Tupa Hotel is really a 2.5 star back home. But I can live with that - it's just a matter of managing expectations. And to a certain degree, since I'm almost always using their "Unpublished Rate" deals (though not this time), I'm probably getting the lower end within their ranges. The Tupa Hotel's staff was phenomenal, their location is excellent, we had all the hot water we needed in the morning and the Internet worked fine in the lobby even when a half dozen were using it. Just realize the download speeds are slow as should be expected when your 2500 miles from everywhere else. The rooms, however, could use some serious reconditioning.
4 out of 5
by A verified traveler from Caracas, Venezuela

Nice hotel with great staff

Posted Feb 19, 2015
Pros: The staff.
Cons: Internet service.
Location: Near the town center, where the action is.
Nice hotel near the town center with incredible staff always willing to help. Only backdraw was the internet service, which worked on and off, and when it worked, it was rather slow. Besides that, we had a great time there, staff was helpful and knowledgable about everything in the island.
5 out of 5
by A verified traveler

くつろげるホテル

Posted Jan 11, 2015
とても家庭的な暖かいホテルでした。 部屋からは海も眺められ、くつろげます。 インターネットの繋がりが悪いですが、ホテルのせいではなく、島全体での環境と思います。 お薦めです。
3 out of 5
by A verified traveler from Seattle

this is a great place to stay

Posted Dec 28, 2014
This hotel is in a great location being close to town and the surf areas. It's well priced and they give an OK breakfast but lots of it (only instant coffee.) The bed was comfortable and there was a sliding door that let in the breeze. The people who work there are wonderful and the grounds are large if you have kids that want to run.. There were only two areas where the hotel drops a bit in value: 1. The internet was spotty and sending mail could take 24 hours and I don't know that this is their fault but it is frustrating. 2. . the wall paper is coming off the walls and the general condition of the hotel is that it needs a make over.. But these are minor problems that I think can be easily fixed.
4 out of 5
by Juan from Lima, Peru

Nice hotel for people looking for unplugged

Posted Apr 22, 2014
Pros: The friendly treatment of its employees
Cons: Internet access
Location: Near the sea, you can walk around the Hanga Roa town to the Tahai site with a espectacular view of Moais with the sea
Good experience, so much peace, excelent view of the sea,