Dear Coralie, We are so sorry that you had a disappointing stay. We try our best to ensure that each guest has a great holiday with us and we are very sorry that we did not achieve this during your stay. We very much appreciate your detailed feedback as this helps us to keep abreast of guest requirements and ensure that we are providing the service that is required and expected. We have looked into all of the issues that you raised and would like to let you know that the following actions have been taken: Golf Cart: the golf cart lights are checked every day and fuses are replaced where the lights do not work. There may be occasions, such as yours, where the fuse cannot be replaced until the next day. In this case we provide torches in addition to the lighting on the pathway. Boma lighting: Due to the majority of guests enjoying less lighting to make viewing the stars easier, there is low lighting during these events. Mini bar: We have standard mixed items in the minibar. The manager checked these prior to your arrival. We happily supply additional items. We provided gin and tonic immediately when you requested. Activities: We try our best to accommodate all activity requests, however, due to our vehicles accommodating up to 8 guests, individual itinerary requests are sometimes not possible. Canoes: We advise all guests that it is safe to take the canoes out on their own. Guests are welcome to request a guide to accompany them. Pool: Our maintenance team have checked the pool. We have reminded the housekeeping team to check and replace pool towels. Housekeeping: We have reminded housekeeping to replace both face cloths where requested. Phone: This has been fixed. Wifi: This is provided for free in all main areas. Leopard: Sightings of leopard are rare on the reserve. With kind regards from the River Lodge team.

Thank you! So glad that you enjoyed your safari and stay with us at River Ldoge. Kind regards from the Kariega team.

Glad you enjoyed your safari with us at Kariega. Thank you for posting your short but lovely review!

Thank you for posting your review. We are so pleased that you enjoyed your safari. You'll be happy to know that River Lodge furnishings have been upgraded and it is looking fresh and tidy! We are so sorry that you did not enjoy a meal on the deck and our sincere apologies about the owner taking up this space. We should have sorted this out and are very sorry that we did not. Please accept our apologies. With kind regards from Kariega.