Nice Break. Some problems.
Posted Oct 18, 2016
After doing safaris for several days this was a nice hotel to recover in. Very comfortable bed. Pleasent staff. Very nice bar/lounge/pool/restaurant area.
On the negative side, I requested robes so they sent 2 large robes. Mine barely fit (and I'm not a big guy) so requested the x-large the next day. It was the same size so gave up. The windows were filthy but I think they were cleaning all the windows on the hotel the day we left.
The worst part of our stay was one of the sandwiches we ordered to the room was advertised as being on pumpernickel with emmental cheese but came with white bread with a processed cheese slice so called and they "insisted" we were wrong. Room staff finally came up to see for themselves,realized their mistake and apologized. We cancelled the re-order of the sandwich but they still charged us for it at check out.
Comment from Hotel Management
Oct 20, 2016 by Kind Regards - Mark Huppelschoten , Hotel Management
Thank you for your valued input regarding your recent stay with us.
I have addressed these with all relevant team members as it is not the standard we pride ourselves on, and for this I must apologise. I can assure you that we take all our guests’ feedback to heart, and that the relevant changes in our service delivery will be made accordingly.