Seasonal outdoor pool, sun loungers

Reviews of The Kelway Hotel

3 out of 5
The Kelway Hotel
1 Brookes Hill Drive, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

8.4

Very Good

Rating 10 - Excellent. 62 out of 163 reviews" "
Rating 8 - Good. 69 out of 163 reviews" "
Rating 6 - Okay. 22 out of 163 reviews" "
Rating 4 - Poor. 7 out of 163 reviews" "
Rating 2 - Terrible. 3 out of 163 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

NKOSILATHI

Stayed 1 night in Sep 2023

10/10 Excellent

Manishi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel should try servinge Indian Style Vegetarian Dish options for their guests. I requested if they could make a Vegetable Potato Curry. The Chef was able to cook up a delicious Curry and I had a very satisfying meal on the second day evening.
Stayed 2 nights in May 2023

10/10 Excellent

Anneline

Stayed 2 nights in Jul 2022
Response from Management on Jul 19, 2022
Dear Anneline Thank you for the great review - we look forward to welcoming you back soon.

8/10 Good

Ghulam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Management on Jul 19, 2022
Good day Ghulam We thank you for your great feedback and look forward to welcoming you back soon.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Liezel Haarhoff on Aug 31, 2022
Dear ChelseaThank you for the great feedback and we look forward to welcoming you back soon.

8/10 Good

Ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Kelsey we stayed here 2020 it was good the hotel is still a good place to stay breakfast weee good the restaurant at night was poor with not a lot of choice to chose from also beds are very low the hotel needs to get it act together and improve these things also we had to go down almost every day as the keycard kept not working
Stayed 3 nights in Feb 2022

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Kelway Team on Dec 17, 2021
Thank you for the great review. Looking forward to welcoming you back again soon!

10/10 Excellent

Ethan

Stayed 3 nights in Oct 2021
Response from Kelway Team on Dec 17, 2021
Thank you for the great feedback, we look forward to welcoming you back soon.

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stopover for an early morning flight
Comfortable stay. Very close to airport. Extremely friendly staff who helped with all our questions
Stayed 1 night in Oct 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest Thank you for the great feedback. Our staff is certainly an asset to the company. Look forward to welcoming you back soon

10/10 Excellent

Beauty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest Thank you for the great review. We look forward to welcoming you back soon.

10/10 Excellent

Phumeza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest Thank you for the great review. We look forward to welcoming you back soon.

10/10 Excellent

Nomaphelo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, wonderful staff excellent service, will recommend for other people as well
Stayed 1 night in Oct 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest Thank you for the great review. Our staff is certainly an asset to us. Look forward to welcoming you back soon.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest Thank you for the great review. We look forward to welcoming you back soon.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest We thank you for the review. We look forward to welcoming you back soon.

8/10 Good

Heidi

Stayed 1 night in Sep 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest We thank you for the great review. We look forward to welcoming you back soon.

8/10 Good

Lara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Kelway Management on Oct 19, 2021
Dear Guest We thank you for the great review. We look forward to welcoming you back soon.

10/10 Excellent

Lusanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Spoilt by poor information from hotels.com
Our stay was spoilt as you did not tell us about the renovation work on the kitchen etc which is being carried out. This meant that only breakfast was available and nothing else. Your lack of information spoilt our trip. Suggest you get your act together. A discount would have been nice!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice welcome to the hotel by staff and good food in restaurant, would stay again
Stayed 1 night in Dec 2019

8/10 Good

Busiswa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mom and mother-in law spent their new year and the new year's eve at Kelway Hotel. The staff there was welcoming and kind. They also enjoyed the food. Thank you for taking good care or my moms
Stayed 2 nights in Dec 2019

8/10 Good

jl

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and it’s in walking distance to the beach,
Stayed 1 night in Aug 2019

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Madhumeeta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Resturant is really nice. hotel doesn't provide water which is very disappointing. I booked for sea view room but I got normal room which was also not okay.
Stayed 1 night in Jul 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely stay
Superb hotel great friendly helpful staff Good breakfast plenty of choices cooked food and continental choices Room decent size and comfortable Value for money we have no hesitation in recommending this hotel to travellers
Stayed 5 nights in Jul 2019
Response from Jasmaine Adams on Aug 2, 2019
Good day, Thank you for the lovely review! we hope to see you back at the hotel soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic, very friendly, helpful and comfortable.
Stayed 2 nights in Apr 2019

8/10 Good

Bridget

Liked: Staff & service, property conditions & facilities, room comfort
Kelway Hotel Business trip.
A pleasant stay. Comfortable room. Staff were friendly. Room service was convenient. Food was good. Wifi signal was good. Room would be so much better if it had a small fridge. Draw in the room I stayed in needed cleaning.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Jasmaine Adams on Oct 24, 2018
Thank you for the review

10/10 Excellent

Shai

Nice
Nice stay
Stayed 1 night in Aug 2018
Response from jasmaine adams on Sep 12, 2018
thank you for your compliment.

8/10 Good

Aaron

A Good place to Stay in Hunmewood, Port Elizabeth
This property is only a three minute walk to the beach and close to Bayworld and the main points of interest in Humewood. The breakfast was excellent and the room was fine, although a little worse for wear. Staff were friendly and helpful.
Stayed 4 nights in Aug 2018
Response from Jasmaine on Aug 22, 2018
Thank you for your lovely review, we hope to see you back at the hotel soon.

10/10 Excellent

Helgard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay after arriving late into Port Elizabeth.
Stayed 1 night in Jul 2018

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Close to airport. Check in quick. Went to room up stairs and was given a double bedded room despite specifying twin beds required. The beds were split into two and new bedding put on whilst we waited - not good after a journey of 6 and a half hours. We paid for dinner there - beautiful fish though chips not quite cooked, and prices reasonable. Breakfast very nice too. Toiletries included shampoo and conditioner, lovely. The next morning we went for a walk by the sea, slope down to the sea front, and came back to have lunch - again very nice. Wifi worked fine in our room. Was very quiet when we were there. Staff all very helpful.
Stayed 1 night in May 2018
Response from Jasmaine Adams on May 16, 2018
thank you for your review. We apologise for the wait upon check in for the beds to be made but we are pleased to hear you had a wonderful stay with us.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant stay.
A small hiccup with our booking on arrival, but after we sent a message to hotels.com, we were upgraded to a better room, which was great. overall a pleasant stay. Included breakfast was very good. Would stay here again.

10/10 Excellent

Esme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay
It did what it says on the tin!

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view with balcony
Great hotel in a good situation close to restaurants and bars. Nice safe area too.
Stayed 3 nights in Jan 2018

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Shane

Liked: Staff & service, property conditions & facilities, room comfort
Standard
It was pretty standard. The room’s balcony and outdoor furniture was filled with dried bird poop. The breakfast was not bad. Overall I think I would expect a bit more for a four star establishment
Stayed 1 night in Jan 2018

6/10 Okay

Gemma

Liked: Cleanliness, staff & service, room comfort
Adequate hotel with nice staff
The hotel is in a good location for getting to the airport. Staff were nice and the room was fine. The hotel is a little tired around the edges e.g. broken sun loungers and bathrooms needing a facelift. But fine for a night or two if in the area. I wouldn't make PE a destination unless you need to be there to catch a flight or something similar.
Stayed 1 night in Dec 2017

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
Beautiful hotel right across the road from the beach
Stayed 1 night in Aug 2017
Response from Jasmaine on Sep 16, 2017
Thank you for your review. we hope to welcome you back soon.