Indoor pool, outdoor pool

Reviews of Grandhotel Starý Smokovec

4 out of 5
Grandhotel Starý Smokovec
Starý Smokovec 38, Stary Smokovec, Vysoké Tatry

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 128 reviews" "
Rating 8 - Good. 43 out of 128 reviews" "
Rating 6 - Okay. 10 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 2 out of 128 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandhotel Stary Smokovec - quality always assured
I stayed at this hotel during my business trip for one night. At my arrival the check in was super quick by very professional staff. The room was very nice, clean and spacious, furniture very stylish and modern making you feel like in 5* hotel. Bathroom was nice and good to with basic supplies provided. Hotel’s a la carte restaurant provides a variety of delicious food and the staff is very professional, nice and welcoming. The entire interior of the hotel is very unique as the hotel has a very famous history. I fully recommend this hotel to anybody visiting Stary Smokovec in High Tatras in Slovakia.
Stayed 1 night in Mar 2022
Response from Mariana Pšeneková, Guest Relations Manager on May 2, 2022
Dear Mr. Peter, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Kind regards.

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2020
Response from Mariana Pšeneková, Guest Relations Manager on Jan 8, 2021
Dear guest, thank you for taking the time to leave us such a good rating. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Kind regards,

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay
Very friendly amd helpful staff, clean, grand, beautiful hotel with great services. Very nice pool suitable for small swimming and rest with wellness. Giod cake and coffee, great breakfast and dinner. It was pretty luxurious stay. I would come back.
Stayed 3 nights in Aug 2020
Response from Mariana Pšeneková, Guest Relations Manager on Aug 17, 2020
Dear guest, thank you for taking the time to leave us such a nice review. We are glad, that you liked our staff and our hotel. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Kind regards.

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Mariana Pšeneková, Guest Relations Manager on Jul 22, 2020
Vážený pán Stanislav, ďakujeme za pozitívne ohodnotenie nášho hotela. Tešíme sa na Vašu ďalšiu návštevu u nás v Grandhoteli**** Starý Smokovec. S pozdravom.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, elegant hotel! Excellent food in the hotel restaurant. Check out is a bit early, but the staff kindly extended our check-out time given that we arrived in the evening.
Stayed 1 night in Aug 2019
Response from Mariana Pšeneková, Guest Relations Manager on Oct 2, 2019
Dear guest, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Kind regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Grandhotel Starý Smokovec was a luxury resort hotel prior to WWII. It has been restored to reflect its elegant past with a timeless appeal.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic to stay in such a wonderful historic hotel in an unbelievably beautiful location.
Stayed 2 nights in Aug 2019
Response from Mariana Pšeneková, Guest Relations Manager on Sep 5, 2019
Dear guest, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful classic hotel
A classic hôtel with lots of history, we loved our room that was recently renovated and comfortable. Clean, quiet and nice to have a separate bedroom. The main dining room was nice and the breakfast and dinner buffets were delicious and excellent with a wide choice. We also liked the game room area with the two pool tables. Swimming area should be bigger for the size of the hotel and opening time is rather limited ( from 15:00 to 21:00). Outside parking can be difficult when the hotel is full. We would recommend this hotel to enjoy the old world ambience
Stayed 2 nights in Aug 2019
Response from Mariana Pšeneková, Guest Relations Manager on Aug 25, 2019
Dear guest, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Best regards.

8/10 Good

HAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
For a spa hotel ther is no enough massage rooms, We were 3 ladies and there are only 2 rooms
Stayed 2 nights in Jul 2019
Response from Mariana Pšeneková - Guest Relations Manager on Jul 26, 2019
Dear Haya, thank you for your feedback. Sorry, that we couldn´t meet your expectations if it comes to massage rooms. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a classic hotel with all the expected services, very few hotels like that in the US now days.
Stayed 3 nights in Jul 2019
Response from Mariana Pšeneková, Guest Relations Manager on Jul 17, 2019
Deare guest, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Kind regards.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from Mariana Pšeneková Guest Relations Manager on Jul 11, 2019
Thank you for the great rating. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Grandhotel**** Starý Smokovec on Jul 4, 2019
Ďakujeme za Vaše pozitívne hodnotenie, ktoré nás veľmi teší. Veríme, že nás opäť navštívite.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The location was great, the room was big enough, the breakfast was OK. The bathroom smells of mold. The "Wellness center" was a play ground for children. Children without swimsuits were in the pool, no pool for children, the Jacuzzi became a central play yard for the children. No way to relax inside, we give up unfortunately.
Stayed 4 nights in Apr 2019
Response from Grandhotel**** Starý Smokovec on May 21, 2019
We would like to thank you for your recommendations and for this amazing review.

8/10 Good

Darius

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful mountain hotel
Beautiful hotel, foos is great, nice pool. Just booked a room with queen bet and twin bed and we got 2 single beds and retractable sofa.
Stayed 1 night in Apr 2019
Response from M.Fujka on Apr 29, 2019
Dear Mr. Darius, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Liked It!
One reason we liked this hotel is because of its interesting history and beautiful Art Nouveau design. We would like it even more if it were refurbished to its original splendor like the photos in the hall, but we still enjoyed it. The wifi worked well. The staff member that really stood out was Martine (think I have the name right). If she doesn't already, she should train all of the staff members. While I found all of the staff to be professional, I found Martine to be extra friendly and welcoming, which is what you want when you are staying at a hotel on a mountain, and you don't speak the local language. Grandhotel was easy to get to on the electric railway from the main Poprad station. There are a few restaurants, cafes, and shops nearby. The gentleman working at the spa was also welcoming. The breakfast was ok though I do recommend the hotel focus a bit more on quality rather than quantity. I would rather have a few really good fresh items than tons of mediocre choices. For example, fresh juice would be nice as opposed to juice from a machine, which I find hard to imagine anyone from 2019 drinks that. The shower is really bad. You can't even use it really without getting water all over. Anyway, those are just small things that could be modernized, but overall we really loved the hotel. There are many cute areas to sit and write while having a drink, and if we were better prepared we could have taken many hikes. I guess it just gives us a reason to return one day.
Stayed 2 nights in Mar 2019
Response from M.Fujka on Mar 18, 2019
Dear client, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for all comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager

10/10 Excellent

Jevgenijs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view fr ok m window
Very good hotel , prefect location . Great place to stay , amazing spa
Stayed 6 nights in Feb 2019
Response from M.Fujka on Mar 2, 2019
Dear Mr. Jevgenijs, Thank you also for the great rating. I hope we'll continue to host you in Grandhotel Starý Smokovec for your future visits to High Tatras! Regards, Matej Fujka - General Manager

10/10 Excellent

JON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand hotel in a grand location
My maternal grandmother grew up in Bohemia, then a part of a country called Czechoslovakia. She migrated to the United States as a teenager, and never had the chance to visit the High Tatra Mountains, now a part of Slovakia. She told her grandson: “There are no more beautiful mountains than these anywhere in the world.” And she was right. The High Tatras are spectacular, and they rise just behind the lovely town of Stary Smokovek. And at the heart of that town stands its Grand Hotel. Stay there if you can, dear traveler. Enjoy the splendor of the building; dine in its grand halls; enjoy its wonderful spa; and look out whenever you can at the fabulous peaks behind the building. The staff is able and professional. We particularly appreciated Lenka, Marek, and Philip in the dining hall. Just two concerns for this reviewer: 1) The town is starting to be overbuilt, and rather gross new hotels are rising to crowd the elegant campus of the Grand Hotel. 2) The East lounge is now marred by a large television set that displays itself ceaselessly to no watchers at all— a jarring intervention of Holiday Inn-ism offending the spirit of the magnificent site.
Stayed 5 nights in Oct 2018
Response from M.Fujka on Nov 7, 2018
Dear JON, Thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying stay .
4 Nights of staying in this hotel . Very good location . Clean , quiet hotel , with free parking , free Spa and wellness center , comfort and with friendly staff. Very good breakfast .
Stayed 4 nights in Sep 2018
Response from M.Fujka on Oct 12, 2018
Dear Mr. Haim, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
The hotel lives up to the billing of Grand. Room was great, with the exceptionnot the bathroom, which was again nice but awkward for washing. You could not take a standing shower, because the glass curtain did not provide enough of a barrier. Neither could you take a comfortable bath, the tub was too small. Using the hand shower one had to wet one self, soap up and then rinse carefully lest you made a huge mess on the floor. The service by staff at front desk, in the restaurants and bars, at the health club was always very good. The only other pet peeve I would have is that the health club does not open until 3pm. When I asked why I was given a logical answer for Europeans. I was told that as this was a mountain resort, which indeed it is and the Tatra Mountains are very nice, people do outdoor activities in the morning and make use of the health club upon their return in the afternoon. Indeed people are up early and you see hikers going of at crack of dawn. However, there are travelers such as me, who would love to start a day with a swim, then go for a hike, albeit a short one and end the day with a sauna. The shortcomings I have listed were overall very minor. The overall stay was great and I would stay there again anytime.
Stayed 2 nights in Sep 2018
Response from M.Fujka on Oct 12, 2018
Dear Mr. Peter, Thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Great!
Great hotel with amazing character, children friendly, staff was very professional. Our suite was beautiful, newly refurbished with all modern amenities one can wish for. Overall highly recommend!
Stayed 1 night in Sep 2018
Response from M.Fujka on Oct 12, 2018
Dear guest, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in some respects, lacking in others
Beautiful building in a wonderful location, right by the start of the trails and the furnicular up into the mountains. The breakfast buffet was excellent. The spa was very good and great after a day's hiking, containing Finnish sauna, infrared sauna, steam room, jacuzzi, plunge pool, pool, relaxation area and more. Rooms were a good size with very good mattresses. The downsides were that the pillows were all lumpy and uncomfortable even when we asked for different ones, which is not what I would expect in a 4* hotel. Also the shower is an attachment over the bath and is very low so you cannot comfortably shower but need to bend your legs to get under the water which was annoying. But in all we would stay again and enjoyed our time here, just wish the hotel would invest in some decent pillows!
Stayed 5 nights in Aug 2018
Response from M.Fujka on Sep 3, 2018
Dear client, Thank you for taking the time out to write about your experience here at the Grandhotel Starý Smokovec. I'm very thankful for the candid and objective points you've made, and I'd like to let you know that we will certainly follow up on each shortfall you've mentioned. I hope to have the opportunity of hosting you again in the future. Regards, Matej Fujka - General Manager

10/10 Excellent

Michal, The Hague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a stay in Tatras!
All rooms in the hotel were refurbished before summer 2018, and offer comfort and convenience. The staff is extremely pleasant and helpful; the breakfast is delicious and plentiful. Will be back!
Stayed 2 nights in Aug 2018
Response from M.Fujka on Sep 3, 2018
Dear Mr. Michal, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2018
Response from M.Fujka on Sep 3, 2018
Dear client, Thank you also for the great rating. I hope we'll continue to host you in Grandhotel Starý Smokovec for your future visits to High Tatras! Regards, Matej Fujka - General Manager

10/10 Excellent

Melissa, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stating at the Grand Hitel was a treat. The history of the area and the hotel is interesting. The breakfast had exceptional verity and breads were nice and fresh. Rooms were very comfortable. And the staff was helpful especially Peter who helped us figure it train and bus schedules. I will encourage friends to stay at The Grand Hotel in Stay Smokovec.
Stayed 3 nights in May 2018
Response from M.Fujka on May 14, 2018
Dear Ms. Melissa, thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager

8/10 Good

Daniel , Mississippi

Liked: Staff & service, room comfort
Nice stay on a business trip
Great stay at the Grandhotel Starý Smokovec during a conference. Enjoyed hiking to the waterfalls in Hrebienok.
Stayed 2 nights in Oct 2017

10/10 Excellent

Dottie, Houston Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL HOTEL WITH BREATHTAKING VIEWS.
Very happy with our choice for our mini getaway from our vacation.. We love all about this amazing place. All staff been incredible friendly and helpful. Food was great at breakfast and our room was always clean. We definitely will come back.
Stayed 2 nights in Aug 2017

6/10 Okay

Pete30, Sydney

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed
Public area is clean however as you walk into room the first thing that hit you is the musty smell and outdated 80's decoration. We spoke to manager where she said that all rooms are the same standards and was not willing to sort out our concerns and we find her quiet rude. She also mentioned that all rooms will be renovated in November but unfortunately it didn't help us at our stay. Reception staff, bar and spa were nice and helpful but we just found the manager very rude and unhelpful. The cleaners did the best they could for what they had to work with. I wouldn't recommend this hotel for the money we paid!!
Stayed 2 nights in Sep 2017
Response from BF on Sep 25, 2017
Dear Pete, thank you very much for your feedback. We apologize for inconvenience during your stay. It is true that it is planned renovation of the rooms in November. We will be glad to welcome you in our hotel in future. Have a nice day from Grandhotel Stary Smokovec. Director of the hotel.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely restored historic hotel
Hotel is very lovely and our stay was great.
Stayed 1 night in Jun 2017
Dear Mr. Phil, thank you very much for your feedback. We are pleased that you like our hotel and we will be very glad to welcome you in our hotel again. Have a nice day from Grandhtel Stary Smokovec Božena Fábryová, manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Shabby room in serious need of renovation.
Hotel looks fantastic from outside. Beautiful old building, very stylish. Unfortunately that's where it ends. Our room didn't look anything like in the photo advertised. It was shabby! The wallpaper was peeling, the upholstery on sofa and chairs dirty, worn out full of holes so was carpet. We had a little balcony as we asked for upgraded room, nice view but no table and chairs to sit on. There was a kettle for coffee but no coffee, teabags, sugar or milk. I asked for tea bag and milk, but no response. The breakfast was good. The hotel needs a serious renovation! My husband and I were very disappointed and definitely won't be back.
Stayed 3 nights in Jun 2017
Dear guest, thank you for your feedback and for choosing our hotel. I am happy to inform that all rooms will go to renovation by the end of this year and I hope to welcome you in our hotel again in future. Kind regards, Božena Fábryová, manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the heart of High Tatras
Amazing relax, wellness, swimming pool, kids friendly, great and tasty breakfast

4/10 Poor

Mike, London

Disliked: Property conditions & facilities, room comfort
Dated Hotel
Room was very poor and dated.Beds were hard.Duvet too small. Double room but single beds pushed together.Curtains did not black out light. Dinner poor.Bar very nice but dated.Bathrooms need renovating ,new carpets needed.New bedroom furniture required as tatty and dated.Hotel would be excellent if updated.Hall carpets worn.

8/10 Good

batman, Slovakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, amazing view to mountains
Nice room, slippers and housecoat for wellness in the room. Wellness included. VERY NICE

8/10 Good

Joseph, Edmonton, AB

Liked: Cleanliness, staff & service, room comfort
Old style accomodations
It was very beautiful, but defiantly in need of an update. Buffet breakfast was great, buffet supper, not great.

8/10 Good

mlgs, California

Liked: Cleanliness, staff & service, room comfort
interesting hotel close to hiking trails etc.
We enjoyed our stay here in many ways. The hotel itself has many pluses: staff were courteous and helpful; room was large with lovely view; bed reasonably comfortable; bathroom was updated; kettle and tea/coffee in room; breakfasts were ample. We really appreciated the town's proximity to hiking trails, cable car, and trains. We did not care for the spa area, however -- hours were limited, the pool was really just for sitting, the hot tub was impossibly crowded, the relaxation room just a bunch of tables (maybe they're used for massages at other times?). What's best about the hotel are the large rooms, tall windows and views.

6/10 Okay

vlado, London/slovakia

Liked: Cleanliness, staff & service
Great location stunning view
It was great place to be with easy access everywhere. The hotel looks good from outside and it's fitted well withing the area and local architecture but inside is quite outdated and need masíve investment to bring it back to live,standards and up to date. Rooms looked like it's from hospice or very old house, old furniture and wallpaper. I understand that they maybe wanted to keep the theme but seriously the sheets were just plain white very simple, sofa covered with blanket as the fabric was too old, no kettle or tea coffee in room, bathroom just ridiculous. No shower corner no curtain and no proper shower head holder so you need to sit in Bath and hold the shower head with one hand to get proper shower. This wasn't really standard I'm use to from 4(or3?)☆hotel and definitely not for the price. However all staff members were amazing helpful and happy to he'll or advice. Have to say service was brilliant and they let us felt like home. I would return to the area but will not choose this hotel probably

10/10 Excellent

dimitris, London,uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel,good location
professional staff,clean hotel and friendly staff in reception and bfast

10/10 Excellent

Ed, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of history.
Close to funicular, rental shops, trails, restaurants. Hotel wait staff was first class, as was front desk. Very helpful to first time visitors. All spoke good English. We got up early to climb Slavkovsky Stit and they had a box breakfast ready at 4:30 in the morning! Breakfast eggs were awesome. Food well prepared and presented.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stary smokevec grand
beautiful!

8/10 Good

Pavel, Zlin

Liked: Cleanliness, staff & service
Fine old hotel
Nice hotel with very pleasant staff. Large room, large bathroom with tube, only basic bath amenities. Very old furniture, but mattress was good. Breakfast was tasty with wide range of choices, coffee was poor. During my visit the restaurant was overcrowded. Location of the hotel is fine, close to main road and to the train station as well. Parking is full occupied during the daytime in the touristic season.

10/10 Excellent

luis, Calgary. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing over 100 y old hotel, Very good value for the money I traveled all over the world And I can compare a lot of hotels - this is one of the nicest..

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel - Disappointing
The check in lobby was nice, the cafe was pretty, and the main restaurant and especially the restaurant staff was excellent. I don't much for Slovak food, but I am sure it was prepared well, and the presentation was beautiful. There were sp many problems with the accommodations themselves, that I will surely miss them all. No clock, very few TV channels on a small screen located on an old piece of furniture one one side of the room. The furniture may have been antique... but it was like antique 1950s. The fabric on the couch, chairs and ottoman was old and dirty, and threadbare in places. The ultra cheap wall coverings were dirty, ripped in places and separating from the wall. There were cracks in the wall covering and in the walls themselves. The bed was okay but not up to the standards of a 4-star hotel (as advertised). They advertise 'free parking', but there are definitely not enough parking spaces for the guest, so in busy times you will have to park somewhere else and walk back and forth to your car. The worst part of the room was the bathroom. The front of the vanity was covered with something that had that cheap wall covering I mention before stretch over it. The toilet seats were made of cheap think plastic and if you moved after sitting down the seat moved with you. The sinks were okay, but the tub was the crowing glory of this room. If you have knee problems as I do, it's best to have someone with you in case you fall in or out of the tub they will be there to

10/10 Excellent

david, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place
Great spot. Make sure you get to the spa room.

6/10 Okay

Monika, Kraków

Liked: Staff & service
Requires refurbishment
The hotel is in a very nice location, the building itself has a beautiful design and it could be the best hotel in this area however inside the buliding it requires a big refurbishment. Rooms itself are refreshed however overall outlook of the furniture and amenities is quite dissapointing. Very nice and helpfull staff, breakfast ok, a la carte menu - a little bit dissapointing as well. Nice evening entertainment at hotel bar!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
grand in name only
grand prices very poor food,outside looks very nice,inside very tired looking

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located Hotel
Overall it is a lovely hotel. The highlight is the wellness spa which we spent hours in. The bedrooms are quite dated though very large. In our room there was a bath with just a shower head connection and no shower door which is not ideal. In any case, we didn't need to use it much as we would visit the spa each day and use the showers there. There is a nice ski slope just a short walk to the left as you walk out to the main road at the front of the hotel. If you're learning, it's a far cheaper place to do so rather than buying a ski pass at the larger resorts. The half board food options are ok. In general, we didn't find many other options within walking distance of the hotel. One thing that did annoy me a bit was the bar staff. Although there was plenty of staff on, they had no sense of urgency. If the bar was in any way busy your drink took ages. Overall I'd definitely recommend this hotel.

10/10 Excellent

Zdenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
výborné
Stayed 2 nights in Aug 2022

8/10 Good

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un bel hotel au style un peu desuet mais plein de charme. Un personnel souriant et prevenant, surtout Olivia.
Stayed 2 nights in Apr 2022
Response from Mariana Pšeneková, Guest Relations Manager on May 2, 2022
Mr. Robert, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Regards.

10/10 Excellent

Miloslav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Mariana Pšeneková Guest Relations Manager on May 2, 2022
Mr. Miloslav, thank you for taking the time to leave us such a nice review. Looking forward to your next visit with us at Grandhotel**** Starý Smokovec. Best regards.