Ratings based on 216 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Merci pour avoir partagé votre avis sur notre établissement. Au plaisir de vous accueillir de nouveau lors de votre prochain séjour à Granby.
3 out of 5
by A verified traveler

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Merci pour avoir partagé votre avis sur notre établissement. Au plaisir de vous accueillir de nouveau lors de votre prochain séjour à Granby.
5 out of 5
by A verified traveler

loved the showers

Posted Dec 12, 2016 on Hotels
We went to Granby for a funeral. all was very accomodating, and comfortable. We made 2 trips and stayed there both times.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. We are glad you appreciated our services. We would be happy to welcome you again during your next trip in Granby.
4 out of 5
by A verified traveler

Not flashy, but clean and good value

Posted Nov 27, 2016 on Hotels
Good for business travel. Gym is large and always empty. Good service throughout, including the restaurants in the hotel.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. We are glad you had a great time with us and appreciated our services. We would be happy to welcome you again during your next trip in Granby.
4 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Merci pour avoir partagé votre avis sur notre établissement. Au plaisir de vous accueillir de nouveau lors de votre prochain séjour à Granby.
3 out of 5
by A verified traveler

Hotel " Castel" adequate

Posted Oct 10, 2016 on Orbitz
The hotel was very clean. It seemed to need refurbishing. Old bouncy elevator. Worn carpets in halls. Very soft mattress that wasn't comfortable. Felt like feet were higher than our heads. Tiny room. Staff helpful. Overpriced breakfast that was like a hospital cafeteria
Comment from Hotel Management
Oct 11, 2016 by Louise, Hotel Management
Thank you Kathy for taking the time to post your appreciation. As our customer's satisfaction is our priority, we appreicate your comment. Those will certainly be considered for further renovations. Thank you for stayin with us, we hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quebec city

Awesome service

Posted Oct 4, 2016
Pros: The hotel staff was excelent , we had a race Sunday morning and they let us shower even it it was pass checkout time .
Comment from Hotel Management
Oct 5, 2016 by Louise, Hotel Management
Thank you Dan for taking your time to post your appreciation concerning our establishment. We are glad you appreciated the attention we have given to your request. We hope to see you again!
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Have stay there many time always happy. Try another place once when we were there and went to the Castle.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
We consider ourselves fortunate that you have chosen us for your stays in Granby. Thank you for your loyalty and for taking some of your time to post your appreciation. We hope to welcome you again during your next trip in Granby.
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Merci pour avoir partagé votre avis sur notre établissement. Au plaisir de vous accueillir de nouveau lors de votre prochain séjour à Granby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Great Family Friendly Hotel

Posted Aug 24, 2016
Family friendly hotel. Play structure and outside pool was a bonus as we were travelling with two young kids. It was very close to Granby Zoo and in walking distance to grocery store and a few restaurants. Staff were friendly and spoke decent English. Our room mini fridge wasn't working when we first got there but they had it replaced within 30 mins. Hotel and our room was very clean and our room was updated. I would definitely recommend this hotel.
Comment from Hotel Management
Aug 25, 2016 by Louise, Hotel Management
We really want to thank you for writing such a great review about our Hotel. It is a real pleasure to read your kind words about your stay. Our client’s welfare and tranquility is our main concern, that is why we accord big importance to details and service. We hope to welcome you again during your next visit in Granby.