Nice hotel, pleasant staff.
Posted Aug 21, 2016
We were there last week, it's a nice hotel overall. WIFI sucks, we spent the first day and a half without it in our room. We called and went to see the front desk et least six times to be told " we did a reset, it should work, we don't understand'. We were also told that we were the only ones who had complained about it not working , which I doubted very much. We also had to constantly ask for sugar and/or coffee and toiletries, they always forgot to leave some. Beds were terribly made. And to top it all off, at check out they wanted to charge us for breakfast that we didn't have. how could they have not keep track of who orders breakfast? It was as if anyone could go eat and gave any room number. One more think I didn't like was the fact that they allow people to drink alcohol by the pool. We had a loud, tipsy group, very unpleasant, especially that there were a few families with young kids. Would we go back? I don't think so.
Comment from Hotel Management
Oct 24, 2016 by Jessica, Hotel Management
Thank you for your comments. The summer vacation weeks are always quite busy and sometimes loud, with a higher percentage of young guests in our hotel. Since we want parents and their children to have a great time, we do allow the adults to enjoy a poolside drink or two. We are sorry to read that they enjoyed themselves a bit too loudly and inconvenienced you. If you choose to stay with us again, you might prefer the SPA section of the hotel, which is much more quiet.