Desk, soundproofing, iron/ironing board, rollaway beds

Reviews of Hôtel Le Floral

3 out of 5
Hôtel Le Floral
1920, 12e avenue Nord, Sherbrooke, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 28 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Claude

Stayed 1 night in Feb 2024

10/10 Excellent

Louise, Whistler

Stayed 1 night in Jan 2024

10/10 Excellent

Luc

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Lee-Ann Myre, Responsable des opérations on Jan 24, 2024
Cher Client,Un grand merci pour votre évaluation parfaite ! Nous sommes ravis que votre séjour à l'Hôtel Le Floral ait été à la hauteur de vos attentes. Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,L'équipe de l'Hôtel Le Floral

2/10 Terrible

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai tombé dans le stationnement glacé la nuit, il n'y avait pas de sel ou de sable. Je me suis blessée au poignet.
Stayed 1 night in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 15, 2024
Chère Cliente,Nous sommes profondément désolés d'apprendre que vous avez connu une expérience désagréable dans notre stationnement. Nous regrettons sincèrement les désagréments causés et attachons une grande importance à votre bien-être.L'hiver peut apporter des conditions météorologiques difficiles, et nous faisons de notre mieux pour assurer la sécurité de nos clients. Nous sommes désolés que cela n'ait pas été le cas lors de votre séjour. Nous prenons cette situation très au sérieux et allons immédiatement prendre des mesures pour garantir que le stationnement soit traité avec du sel ou du sable pour éviter tout risque.Encore une fois, nous nous excusons sincèrement pour les désagréments que vous avez subis. Nous apprécions vos commentaires, car ils nous aident à améliorer continuellement nos services.Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur et de vous offrir une expérience plus agréable.Cordialement,L'Équipe de l'Hôtel le Floral

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employés accueillants à la réception, chambres propres et lits confortables. Tranquille et bien isolé pour le bruit. Déjeuner de base inclut mais finit très tôt (9h30) la semaine, donc, on a pas pu en profiter.
Stayed 1 night in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 2, 2024
Cher Client,Nous vous remercions sincèrement d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux de notre personnel, la propreté des chambres, ainsi que le confort des lits. Nous sommes également heureux que l'environnement soit tranquille et bien isolé contre le bruit.Cependant, nous comprenons votre déception concernant l'horaire matinal du petit-déjeuner en semaine, ce qui a limité votre possibilité d'en profiter. Vos commentaires sont importants, et nous les prendrons en considération pour améliorer nos services. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore plus satisfaisante.Cordialement,L'équipe de l'Hôtel Le Floral

8/10 Good

Andréa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 2, 2024
Chère Cliente,Nous vous remercions pour votre évaluation de 8/10. C'est un plaisir de voir que votre séjour a été positif dans l'ensemble. Si vous avez des suggestions ou des commentaires spécifiques sur la façon dont nous pourrions améliorer, n'hésitez pas à nous les faire savoir. Nous espérons vous accueillir à nouveau bientôt.Cordialement,L'équipe de l'Hôtel Le Floral

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 2, 2024
Cher Client,Merci pour votre note de 8/10. Nous sommes heureux que votre séjour ait été globalement positif. Si vous avez des suggestions, n'hésitez pas à nous les faire savoir. Nous espérons vous accueillir à nouveau bientôt.Cordialement,L'équipe de l'Hôtel Le Floral

4/10 Poor

Denise

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Dark and Dingy
We found the hotel dark and dingy. Basic breakfast, they ran out of Raisin Bran cereal and sausage.
Stayed 1 night in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 2, 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay, including the shortage of Raisin Bran cereal and sausage at breakfast. We want to inform you that the Raisin Bran was on backorder from our supplier, contributing to the temporary shortage. We appreciate your understanding, and we assure you that we are actively working to resolve this issue. Your feedback is valuable to us, and we hope to have another opportunity to provide you with an improved experience during your future visits.Best Regards,The Team at Hotel Le Floral

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very nice stay, staff are friendly and willing to help with anything you need. Our room was very nice and met all of our expectations. Continental breakfast was perfect and the lady serving provided excellent service. Will definitely return next time I’m back visiting family in Sherbrooke.
Stayed 2 nights in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 2, 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a very nice stay and that our staff was friendly and helpful. It's great to know that your room met your expectations, and you enjoyed the continental breakfast with excellent service. We look forward to welcoming you back on your next visit to Sherbrooke to create another positive experience for you.Best Regards,The Team at Hotel Le Floral

6/10 Okay

Pierre

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Jan 2, 2024
Cher client,Nous sommes reconnaissants de votre évaluation et de votre retour. Si vous avez des commentaires spécifiques sur ce qui aurait pu être amélioré, nous serions ravis de les entendre pour nous aider à progresser. Nous sommes déterminés à offrir une expérience encore meilleure lors de votre prochaine visite.Cordialement,L'équipe de l'Hôtel Le Floral

10/10 Excellent

Leonid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little candies on the bed were a nice touch.
Stayed 1 night in Dec 2023
Response from Lee-Ann Myre, Responsable des opérations on Dec 7, 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you appreciated the little candies on the bed. It's the small touches that can make a difference, and we're thrilled that this added to your overall experience. If there's anything else you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back in the future.Best regards,The Team at Hotel le Floral

8/10 Good

Camille

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lee-Ann Myre, Responsable des opérations on Dec 7, 2023
Chère Cliente,Merci beaucoup pour votre évaluation de 8/10 ! Nous sommes ravis que votre expérience ait été positive. Si vous avez des commentaires supplémentaires ou des suggestions pour nous aider à améliorer, n'hésitez pas à les partager. Nous espérons avoir le plaisir de vous accueillir à nouveau.Cordialement,L'Équipe de l'Hôtel le Floral

6/10 Okay

Johanne

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Le lit était confortable et la chambre facile d'accès par l'extérieur. Cependant la propreté de la chambre laisse à désirée.
Stayed 1 night in Nov 2023
Response from Lee-Ann Myre, Responsable des opérations on Dec 7, 2023
Chère Cliente,Nous vous remercions d'avoir pris le temps de partager vos impressions. Nous sommes heureux d'apprendre que le lit était confortable et que l'accès à la chambre depuis l'extérieur était pratique. Cependant, nous sommes désolés d'apprendre que la propreté de la chambre n'a pas répondu à vos attentes. Vos commentaires sont importants, et nous les prenons très au sérieux. Nous allons traiter ce problème rapidement afin d'améliorer l'expérience de nos clients à l'avenir. Nous vous remercions pour votre honnêteté et espérons avoir l'opportunité de rendre votre prochain séjour plus positif.Cordialement,L'Équipe de l'Hôtel le Floral

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice time
Stayed 1 night in Nov 2023
Response from Lee-Ann Myre, Responsable des opérations on Dec 7, 2023
Dear Guest,Thank you for your perfect 5/5 rating! We're delighted to hear that you had a nice time during your stay. If there's anything specific that made your experience enjoyable, or if you have any suggestions for us, please feel free to share. We look forward to hosting you again in the future.Best regards,The Team at Hotel le Floral

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2023
Response from Lee-Ann Myre, Responsable des opérations on Dec 7, 2023
Dear Guest,Thank you for your 4/5 rating! We're pleased to hear that you found our establishment clean and comfortable. If you have any further comments or suggestions to enhance your future stays, please feel free to share them. We look forward to welcoming you again soon.Best regards,The Team at Hotel le Floral

8/10 Good

Camille

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lee-Ann Myre, Responsable des opérations on Dec 7, 2023
Chère Cliente,Merci beaucoup pour votre note de 8/10 ! Nous sommes heureux que votre séjour ait été satisfaisant. Si vous avez des commentaires supplémentaires que vous souhaitez partager, n'hésitez pas. Nous espérons avoir le plaisir de vous accueillir à nouveau.Cordialement,L'Équipe de l'Hôtel le Floral

8/10 Good

Stéphanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick business stay
Only one night stay for business. I booked a superior room and it was clean, the breakfast was diversified et quick to prepared. Would recommended !
Stayed 1 night in Nov 2023
Response from Lee-Ann Myre, Responsable des opérations on Nov 16, 2023
Dear Guest,Thank you for choosing to stay with us during your business trip. We're delighted to hear that you enjoyed your one-night stay in our superior room and found it clean and comfortable. It's great to know that our diversified breakfast options met your expectations and were efficiently prepared.We appreciate your recommendation and look forward to welcoming you back whenever your travels bring you to the area. If there's anything specific you'd like to share about your experience or any preferences for your next stay, feel free to let us know.Best Regards,The team at Hôtel le Floral

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Nov 16, 2023
Chère Cliente, Un immense merci pour votre note parfaite de 10/10 ! Nous sommes ravis que votre expérience à l'Hôtel le Floral ait été exceptionnelle. Votre satisfaction est notre plus grande récompense.Au plaisir de vous recevoir à nouveau lors d'un prochain passage dans notre belle région!Cordialement,L'Équipe de l'Hôtel le Floral

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo
Everything went perfectly
Stayed 1 night in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 27, 2023
Dear GuestThank you for your glowing review and perfect score of 10/10! We're delighted to hear that everything went perfectly during your stay. Providing exceptional experiences for our guests is our top priority, and we're thrilled that we could meet your expectations. If your travels bring you back our way, we would be more than happy to welcome you again.Best Regards,The team from Hotel le Floral

10/10 Excellent

Jose, Brockton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, spacious comfortable and nice rooms
Stayed 2 nights in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 27, 2023
Dear Guest,Thank you for your excellent rating and kind words! We're thrilled to hear that you had such a positive experience during your stay. Our team works hard to provide exceptional service, and it's wonderful to know that you found our staff very nice and our rooms spacious, comfortable, and nice. We truly appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Best Regards,The Team from Hotel le Floral

8/10 Good

Robyn, Rouyn-Noranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, staff friendly.
Stayed 1 night in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 27, 2023
Dear Guest,Thank you for your feedback. We're pleased to know you found our hotel conveniently located near restaurants and that you had a positive experience with our friendly staff. We appreciate your rating of 4/5. If there's anything specific you feel we could improve on to earn that extra star next time, please feel free to share your thoughts. Your feedback is valuable to us, and we hope to welcome you back in the future for an even better stay. Best Regards,The Team from Hotel le Floral

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 27, 2023
Cher Client,Merci d'avoir pris le temps d'évaluer votre séjour dans notre établissement. Nous espérons avoir l'occasion de vous accueillir à nouveau lors d'un prochain voyage en Estrie!Cordialement,L'Équipe de l'Hôtel le Floral

6/10 Okay

Ann

Ok
Stayed 2 nights in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 18, 2023
Chère Cliente,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous prenons en compte vos commentaires et suggestions. Si vous avez des détails spécifiques que vous aimeriez discuter, n'hésitez pas à nous contacter directement. Nous sommes là pour garantir que votre prochaine expérience soit encore meilleure.Cordialement,L'équipe de l'Hôtel le Floral

10/10 Excellent

Maolin

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, clean, etc.
Stayed 1 night in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 18, 2023
Dear Guest,Thank you for your positive feedback regarding our friendly staff and the cleanliness of our hotel. We truly appreciate your kind words and are delighted to hear that you had a pleasant experience during your stay.We continuously strive to provide excellent service and a comfortable environment for our guests. Your feedback motivates us to maintain our high standards.We look forward to welcoming you back on your next visit.Best regards,The Team from Hotel le Floral

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 18, 2023
Chère Cliente,Un immense merci pour votre évaluation parfaite de 10/10 ! C'est un honneur de recevoir votre note maximale et nous sommes ravis que vous ayez apprécié votre séjour à l'Hôtel Le Floral. Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Cordialement,L'équipe de l'Hôtel le Floral

10/10 Excellent

Lily

Stayed 1 night in Sep 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 27, 2023
Chère Cliente,Merci pour cette note parfaite de 5/5! Nous sommes ravis d'apprendre que votre séjour au Floral ait répondu à vos attentes. Au plaisir de vous recevoir à nouveau lors d'un prochain passage à Sherbrooke!Cordialement,L'Équipe de l'Hôtel le Floral

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Sherbrooke
Great place to stay in Sherbrooke. Good access to highways, shopping, restaurants, etc. Room nicely decorated and very clean. Very comfortable beds. Excellent breakfast choices. All hotel staff very helpful. Only negative, no elevator to 2nd floor
Stayed 1 night in Sep 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 18, 2023
Dear Guest,Thank you for your wonderful review! We're thrilled you enjoyed your stay at Hotel Le Floral in Sherbrooke. We appreciate your compliments on our convenient location, well-decorated rooms, cleanliness, comfortable beds, and excellent breakfast choices. Your feedback about the lack of an elevator to the 2nd floor is noted, and we're working on improvements. If you have specific preferences for your stay, please let us know in advance. We aim to make your experience personalized and enjoyable. Looking forward to welcoming you back for another great stay!Best Regards,The Team From Hotel le Floral

10/10 Excellent

John

Traveled with partner
Liked: Amenities, property conditions & facilities
Don’t change anything
Stayed 2 nights in Sep 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 18, 2023
Dear Guest,Thank you for your kind words. We appreciate your feedback and are delighted to hear that you had a positive experience. We will continue to maintain our high standards of service. Your satisfaction is our top priority. We look forward to welcoming you back to Hotel Le Floral in the future!Best Regards,The Team from Hotel le Floral

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff was friendly, breakfast was okay. walls are a little thin but overall a good place for the money.
Stayed 2 nights in Sep 2023
Response from Lee-Ann Myre, Responsable des opérations on Oct 18, 2023
Dear Guest,Thank you for taking the time to review your most recent stay at Hotel le Floral. We're delighted to hear that you found the room clean, staff friendly, and the overall experience good for the value. We appreciate your feedback about the thin walls and will consider ways to improve this aspect. We hope to welcome you back in the future for another pleasant stay!Best Regards,The Team from Hotel le Floral

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lee-Ann, Responsable des opérations on Sep 24, 2023
Chère Cliente,Merci infiniment pour votre note parfaite de 10/10 ! Nous sommes ravis de savoir que vous avez eu une expérience exceptionnelle lors de votre séjour chez nous. Votre avis positif nous encourage beaucoup et nous motive à continuer à fournir un service de qualité supérieure.Nous sommes impatients de vous accueillir à nouveau pour un autre séjour merveilleux.Cordialement,L'équipe de l'Hôtel Le Floral

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazingly clean and the bed very comfortable. Noise in the corridor from other guests was loud but not frequent.
Stayed 2 nights in Sep 2023
Response from Lee-Ann, Responsable des opérations on Sep 24, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be exceptionally clean and the bed comfortable. We apologize for the noise in the corridor from other guests; while it was infrequent, we understand that it can still be disruptive. We appreciate your understanding and will continue to work on minimizing such disturbances.We look forward to welcoming you back for another pleasant stay.Best regards,The Team at Hotel Le Floral

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
Service was really good. The beds were super comfy as were the pillows. We’ll stay here again.
Stayed 2 nights in Sep 2023
Response from Lee-Ann, Responsable des opérations on Sep 24, 2023
Dear Guest,Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay, from our attentive service to the comfort of our beds and pillows. It's the highest compliment to know that you plan to return. We look forward to welcoming you back on your next visit.Best regards,The Team at Hôtel Le Floral

8/10 Good

Yuwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worth the price
Stayed 2 nights in Sep 2023
Response from Lee-Ann, Responsable des opérations on Sep 24, 2023
Dear Guest,hank you for giving us a 4/5 rating. We're glad you had a positive experience. If there's anything we could do to make your next stay a 5/5, we'd love to hear your suggestions.Best regards,The Team at Hotel Le Floral

8/10 Good

Tripinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lee-Ann, Responsable des opérations on Sep 24, 2023
Cher Client,Merci pour cette note de 4/5. Nous espérons avoir la chance de vous accueillir à nouveau lors d'un prochain passage à Sherbrooke. Cordialement, L'Équipe de l'Hôtel le Floral

8/10 Good

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made to order breakfast polite convenient
Stayed 1 night in Sep 2023
Response from Lee-Ann, Responsable des opérations on Sep 24, 2023
Dear Guest,Thank you for your positive comments about our made-to-order breakfast and polite, convenient service. We strive to offer a welcoming atmosphere along with quality amenities, and it's gratifying to know we succeeded in your case. We look forward to having you stay with us again in the future.Best regards,The Team at Hotel Le Floral

4/10 Poor

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds are uncomfortable. The rest is just ok.
Stayed 1 night in Aug 2023
Response from Lee-Ann Myre, Responsable des opérations on Sep 6, 2023
Dear Guest,Thank you for taking the time to leave us your impressions about your most recent stay. We apologize for any discomfort you experienced with our beds during your stay. We want to assure you that guest comfort is a top priority for us. We actually offer different mattress types to accommodate the diverse needs of our guests. If you choose to stay with us again, please let us know your mattress preference, and we will do our best to provide you with a more comfortable sleep experience. Your feedback is important to us, and we appreciate your understanding. Thank you for choosing our hotel, and we look forward to the opportunity to better serve you in the future.Best Regards,The Team from Hotel le Floral

8/10 Good

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small, but very cozy. Staffs are friendly, room is not big, but very comfortable. Breakfast is very fresh, portion is not big, better order more items.
Stayed 1 night in Aug 2023
Response from Lee-Ann Myre, Responsable des opérations on Sep 6, 2023
Dear Guest,Thank you for sharing your thoughts on your stay with us. We're delighted to hear that you found our small hotel cozy and our staff friendly. We strive to create a comfortable atmosphere for our guests. Your feedback about the room and breakfast is valuable. We appreciate your suggestion to order more items for a heartier breakfast. We hope to have the pleasure of hosting you again, and if you have any specific preferences or needs for your next visit, please feel free to let us know. Thank you for choosing our hotel!Best Regards,The Team from Hotel le Floral

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lee-Ann, Responsable des opérations on Aug 30, 2023
Cher Client,Merci pour votre note de 4/5 ! Nous apprécions vos commentaires et espérons rendre votre prochaine expérience encore meilleure.Cordialement,L'équipe de l'Hôtel Le Floral

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and great service
Stayed 1 night in Aug 2023
Response from Lee-Ann, Responsable des opérations on Aug 30, 2023
Dear Guest,Thank you so much for taking the time to share your fantastic 5/5 review! We're delighted that your check-in experience was smooth and that you enjoyed our excellent service. Providing a seamless and enjoyable stay for our guests is our top priority, and your feedback truly encourages us to keep up the great work.We can't wait to welcome you back for another wonderful experience in the future.Best regards,The Team from Hotel Le Floral

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, easy check in.
Stayed 1 night in Aug 2023
Response from Lee-Ann Myre, Responsable des opérations on Aug 22, 2023
Dear Guest,We are delighted to know that you enjoyed your stay at Hotel Le Floral! Your satisfaction is our priority, and we are pleased to see that you found the establishment clean and that the check-in process went smoothly. If you have any further comments or suggestions to share, please feel free to let us know. We look forward to having the opportunity to welcome you again on your next visit.

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Lee-Ann, Responsable des opérations on Aug 10, 2023
Cher Client,Nous vous remercions sincèrement pour votre note parfaite de 10/10 ! C'est un plaisir de savoir que vous avez apprécié votre séjour. N'hésitez pas à revenir nous voir si vous avez d'autres besoins ou si vous souhaitez séjourner à nouveau chez nous.Cordialement,L'Équipe de L'Hôtel le Floral

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Good value. Friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from Lee-Ann, Responsable des opérations on Aug 8, 2023
Dear Guest,Thank you for your kind words! We're delighted that you enjoyed our property and found it to be a good value. Our friendly and helpful staff are always here to make your stay enjoyable. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future!Best Regards,The Team from Hotel le Floral

10/10 Excellent

ATEESHA

Liked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located across the road from a few dining options. Also a Tim’s & a gas station. Easy to get to & easy to navigate beyond. The hotel itself is a standard property, the highlights include the pool & breakfast included. The staff are super helpful & especially Louis! He was above & beyond helpful during my stay. He’s the reason entirely for my 5* rating despite the helpful & competent other workers. Thanks so much for a wonderful stay!
Stayed 7 nights in Jul 2023
Response from Lee-Ann, Responsable des opérations on Aug 7, 2023
Thank you so much for your positive feedback! We're delighted to hear that our convenient location and nearby amenities were beneficial to your stay. We're glad you found it easy to access various places from our property.It's fantastic that you enjoyed our pool and the included breakfast. We're especially thrilled to hear that our staff, particularly Louis, made a positive impact on your experience. We'll be sure to pass on your kind words to him – he truly went above and beyond to ensure your satisfaction.We're grateful for your 5-star rating and for choosing our hotel for your stay. It was a pleasure to have you as our guest, and we hope to welcome you back in the future. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

8/10 Good

STEVE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Band-aid in the pool. The pool was nearly heated.1/2 of a croissant served at breakfast and its not fresh. liked the balcony for our room.
Stayed 2 nights in Aug 2023
Response from Lee-Ann, Responsable des opérations on Aug 7, 2023
We apologize for the inconvenience you experienced during your stay. Finding a band-aid in the pool is certainly not up to our standards, and we'll make sure to address this issue immediately. We also regret that the temperature of the pool did not meet your expectations.We take your feedback about the breakfast seriously and will work to improve the quality and freshness of our offerings. We're pleased to hear that you enjoyed the balcony in your room.We value your input and strive to provide the best experience for our guests. Please know that your comments will be taken into account as we continuously aim to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Thank you for bringing these matters to our attention.Best regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and Cons
The room was wonderful and clean. The breakfast was amazingly good and quick! The building itself was nothing to brag about, including the cafe where we ate breakfast. Exhausted carrying our bags upstairs was NOT fun! The guy at the front desk sent us exhausted travellers to the wrong room so I had to walk back downstairs to get it cleared up and walk back upstairs. Most importantly the bed was fabulous!
Stayed 1 night in Jul 2023
Response from Lee-Ann Myre, Responsable des opérations on Aug 2, 2023
Dear Guest,Thank you for taking the time to review our hotel. We are glad to see that you had a good time with us and that you liked the hotel. We are sorry to hear that you were sent to the wrong room. Please don't hesitate to ask our associates for some help with your bags next time, it will be our pleasure to help you. Thank you very much for this review, and we are hoping in welcoming you back again. Best regards, The team from the Hotel Le Floral

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast to start the day!
Stayed 1 night in Jul 2023
Response from Lee-Ann Myre, Responsable des opérations on Aug 2, 2023
Dear Guest,Thank you for taking the time to give us your feedback about your most recent stay with us. We are happy to hear that you enjoyed our free breakfast. Thank you very much for this review, and we hope to welcome you again. Best Regards,The Team from the Hotel Le Floral

10/10 Excellent

Diane

Stayed 1 night in Jul 2023
Response from Lee-Ann, Responsable des opérations on Jul 18, 2023
Chère cliente,Nous sommes ravis de voir que vous avez eu une expérience à la hauteur de vos attentes. Merci d'avoir pris le temps d'évaluer votre séjour à l'Hôtel le Floral.

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lee-Ann, Responsable des opérations on Jul 18, 2023
Chère cliente,Merci d'avoir pris le temps d'évaluer notre Hôtel. Nous sommes bien heureux de voir que vous avez apprécié votre séjour.

6/10 Okay

Tasha

Liked: Cleanliness, staff & service, room comfort
Basic
Basic motel, with free breakfast. Was disappointed the pool wasn’t open.
Stayed 1 night in Jul 2023
Response from Lee-Ann, Responsable des opérations on Jul 18, 2023
Dear client,Thank you for reviewing your stay at Hotel le Floral. We understand you are desappointed that our pool was closed the day of your stay. A small incident forced us to close our outdoor pool for the day to improve the quality of the water.

10/10 Excellent

Brigitte, Kentville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very comfortable. Friendly staff
Stayed 1 night in Jul 2023
Response from Lee-Ann, Responsable des opérations on Jul 11, 2023
Dear guest,Thank you for the review. We are very happy to see you enjoyed your stay at Hotel le Floral.