Ratings based on 285 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Boston

Construction Work

Posted Oct 23, 2017
Cons: Close during construction or reduce prices.
Drilling, hammering, and slamming all day until 7. Couldn’t nap or rest at 5 before dinner. Paint smell overwhelming all night. Chlorine smell from the indoor pool.
Comment from Hotel Management
Oct 25, 2017 by Cassandra, Hotel Management
"Beth", I am sorry you were disrupted during your recent stay with us. Unfortunately there is no perfect time to renovate. We understand this can be frustrating to our guests and we have tried to be as open and honest about the work being done as possible. I am sorry if this was not relayed to you. We hope that after the renovations you will want to try us again for a fresh and relaxing stay. Best Regards, Cassandra
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
When we arrived at 3:20 PM to check in, the room we booked was not available. We had to wait for 40 minutes to be able to check in. The AC was very noisy and we could not control its degree. Other than that, everything else was fine.
Comment from Hotel Management
Oct 25, 2017 by Cassandra, Hotel Management
We are so sorry you had a delayed check-in experience. It is rare but occasionally does occur and I am sorry this was your experience. The thermostat is on the wall that regulates the temperature for future reference. We hope you are able to come back after the renovations we are undergoing. Kindly, Cassandra
5 out of 5
Recommended
for Everyone
by A verified traveler from newton

Friendly staff, nice room, good food

Posted Sep 28, 2017
We had a clean room with a with a small walk out porch overlooking the indoor pool area, free wifi, cable tv. The pool was clean but a little chilly. We did enjoy swimming in it though. We enjoyed the buffet breakfast and a swim before we left. The staff was very friendly and accommodating. Check in is at 3pm. We got there early because we were going to a memorial so they let us check in early without hesitation.
Comment from Hotel Management
Oct 25, 2017 by Cassandra, Hotel Management
Rose, We are glad you enjoyed your experience at our hotel. We are sorry for the reason you had to come visit. We wish you warm thoughts during your time of loss. Perhaps we will see you again. Best Regards, Cassandra
1 out of 5
by A verified traveler

Hotel rooms were musty smelling.

Posted Sep 24, 2017
Pros: Restaurant was very good.
Cons: Everything needs renovation!
Switched rooms three times to find a room that did not have a musty smell. One room had obvious signs of mold. Cut the stay short staying only one night. Management indicated that this hotel will be undergoing a complete renovation beginning in the next several weeks.
Comment from Hotel Management
Oct 25, 2017 by Cassandra, Hotel Management
I am sorry you did not enjoy your recent stay. You are correct we are being renovated and it began about two weeks ago and should go through the winter. We hope you will try us again. Best Regards, Cassandra
5 out of 5
by marcio

Posted Sep 14, 2017 on Hotels
Was great Nice and quiet .
Comment from Hotel Management
Oct 25, 2017 by Front Office Manager, Hotel Management
Marcio, Thank you! We hope to see you again. Kindly, Cassandra
1 out of 5
by Michael

Posted Aug 13, 2017 on Hotels
Filthy room directly over the pool, which prevented me from sleeping as there were noisy teenagers until almost midnight. I'll never stay here again.
Comment from Hotel Management
Aug 18, 2017 by Front Office Manager, Hotel Management
Michael, I am sorry to hear you didn't enjoy your time at our hotel. We hope you can forgive us. Best Regards, Cassandra
3 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Front Office Manager, Hotel Management
Thank you for your rating.
5 out of 5
by Dana

Posted Jul 15, 2017 on Hotels
the room was great with a balcony over looking the pool...would stay again definitely!!
Comment from Hotel Management
Jul 27, 2017 by Front Office Manager, Hotel Management
Dana, Thank you for taking the time to share your experience at our hotel. We are glad you enjoyed the view. We look forward to welcoming you back! Have a great rest of the summer, unless we see you sooner. Thank you, Cassandra
2 out of 5
by A verified traveler

Extremely Disappointed

Posted Jul 10, 2017
Cons: Needs to update furniture and have better ventilation
I was extremely disappointed with this hotel. The pictures looked great and modern, but when we got to our room it was musky and sofa's in room were stained yellow. We had a scare when we tried to charge our phone and smelled like fire. The bed and bathroom were clean but the room always had a musky scent to it. We have two small children and it did not have a single children channel to watch. We will not be returning to that hotel
Comment from Hotel Management
Jul 15, 2017 by Cassandra, Hotel Management
Hi, I am sorry to see you did not enjoy your stay with us. I will be sure to pass this information along to the appropriate staff. The TV does have a few kid channels the popular ones are 2, 24, 25, 26 and 218. If you ever need anything or have any questions we are always here to help. We will be undergoing a major renovation in the Fall and would love to have you try us one more time. We hope you have a great rest of your summer!
5 out of 5
by AREK

Recomendation

Posted Jul 8, 2017 on Hotels
The good place to stay with family.
Comment from Hotel Management
Jul 14, 2017 by Front Office Manager, Hotel Management
Thank you Arek for the 5 stars and kind review. Have a great summer and hope to see you and your family again! Kindly, Cassandra