Suite, 2 Bedrooms | Premium bedding, pillowtop beds, desk, blackout drapes
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Reviews of TownePlace Suites by Marriott Bethlehem Easton/Lehigh Valley

2.5 out of 5
TownePlace Suites by Marriott Bethlehem Easton/Lehigh Valley
3800 Easton/Nazareth Highway, Easton, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 241 reviews" "
Rating 8 - Good. 74 out of 241 reviews" "
Rating 6 - Okay. 19 out of 241 reviews" "
Rating 4 - Poor. 10 out of 241 reviews" "
Rating 2 - Terrible. 12 out of 241 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before but never really had a problem. This stay was different. As I always do, I check my mattress for bugs, spray everything down with lysol, etc. Even with all of that, I was bitten by something every night that I was there. Very disappointed THIS time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, we loved the setup!
Stayed 1 night in Apr 2024

6/10 Okay

Claudia

Traveled with family
Liked: Cleanliness, staff & service
The staffs are very kind but the property is a little old, the swimming pool water is cold.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super kind and very helpful. Easy laundry room and quick walk to market for food. Breakfast in the morning was decent and hot coffee available all day. Room was clean and comfy!
Response from Leonor, Operations Manager on Mar 29, 2024
Dear Laura, Thank you for being our guest and for your review! We hope to see you again!

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A litle outdated but clean and comfortable. Pool and hot tub were perfect.
Stayed 1 night in Feb 2024
Response from Leonor, Operations Manager on Feb 26, 2024
Dear Matthew, Thank you for your review and for being our guest! We look forward to having you as our guest in the future!

2/10 Terrible

THOMAS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t stay there ever again. Staff doesn’t do anything and nor did they care when people are getting drunk and being ridiculously loud all hours of the night. Did not sleep at all. Don’t waste ur money here. When I told the person at the front about the loud noise she said oh you hear them being loud too ? lol last time I check staff is supposed to keep their customers in check so the rest of us responsible adults with small child can get some sleep.
Stayed 1 night in Feb 2024
Response from Leonor, Operations Manager on Feb 26, 2024
Dear Thomas, Thank you for your review. I am sorry that your stay was not a good one. Your experience was below our standards. I will be communicating with the front desk staff to ensure that the issues you experienced do not occur again in the future.

6/10 Okay

Tammy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location of this place is great. It’s near a lot of restaurants and stores. There is a Wawa basically in the same parking lot, which is nice. And it’s just 13 minutes from downtown Easton. We booked a suite with 1 queen bed and a pull out sofa bed. The listing said it sleeps 4. I figured my husband and I could sleep in the queen and our 2 daughters would take the sofa bed. The bed in the bedroom was definitely not a queen. It hardly seemed like a full bed. We pulled out the sofa bed and that was even smaller. Definitely not big enough for two people to sleep comfortably, even two kids. Luckily there were stores down the road and I ordered an air bed for pickup. So I took the air bed, my husband and our 5 year old took the full and our 11 year old slept on the sofa bed. For the price of what you pay for a room you don’t expect to have to go out and get an air bed when it says that it sleeps 4. That was disappointing. The pool and hot tub were nice, but the pool was way too warm and the hot tub wasn’t hot enough. The pool felt like a hot tub. My 5 year old’s cheeks were bright red. I got in the pool and became slightly light headed and decided we needed to all get out. Breakfast was a bust. It is pretty much a continental breakfast. There were mediocre premade breakfast sandwiches in a warmer and mini quiches that were also probably from the freezer. The waffle maker didn’t work. The toaster wasn’t working so I couldn’t even warm up a bagel. Other than that, there was

10/10 Excellent

NRI Distribution

Liked: Cleanliness, staff & service, property conditions & facilities
Great Housekeeping Staff!
Stayed 3 nights in Jan 2024
Response from Leonor, Operations Manager on Feb 12, 2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and hot tub were clean and warm. Our room was clean and comfortable and the staff was friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, and breakfast included was great!
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 28, 2023
Hi Christine, Thank you for being our guest! We are so happy to see that you enjoyed your stay. We hope to have you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
No sound proofing between floors
Place was above average but the sound proofing was terrible. The people above us must have had a herd of cattle in the room. Banging, stomping, it was all night. Worst night I have ever had and I travel a lot.
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 28, 2023
Hi Brian, Thank you for being our guest! We are so happy to hear that you enjoyed your stay. We hope to have you back soon!

8/10 Good

Anne E

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect close to freeway and all shopping needs. Staff very friendly and polite
Stayed 5 nights in Oct 2023
Response from Ops Mgr on Nov 10, 2023
Thank you for being our guest. We appreciate your feedback!

10/10 Excellent

Maurelhena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Sep 2023
Response from Jenelle- Front Desk Supervisor on Sep 26, 2023
Thank you for your review and we hope to see you again soon....

4/10 Poor

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast on Sunday was closed down prior to the 10am close time. Room was small and dated. TV was small and old. Room layout with closet was strange and wasted useable space in room.
Stayed 2 nights in Sep 2023
Response from Danielle on Sep 25, 2023
Hi Jeffrey,Thank you for taking the time to provide feedback in regards to your most recent stay with us. I apologize that we did not meet your expectations. Our Breakfast times Monday - Friday is 6:30 AM - 9:00 AM, Saturday/Sunday is 7:00 AM - 9:30 AM. Yesterday we even left the breakfast area open 15 - 20 minutes after closing time. The times are listed on the sign outside of the breakfast room as well as our website. Thank you for choosing to stay with us and sharing your honest feedback. We wish you safe travels in the near future.Thank you,

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Jenelle
Jenelle at the front desk was such a pleasure! Courteous and friendly and incredibly helpful. We would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Jenelle- Front Desk Supervisor on Sep 26, 2023
Thank you for your review and we hope to see you again soon.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Amenities
Almost everything about the property was good, but I selected this hotel because it was advertised to have a hot tub. However, when I arrived I was informed that the hot tub was not available. I could have chosen other equivalent but less expensive options in the area if I had know about the unavailability. This was disappointing! Guess I need to call and confirm a desired amenity in the future!
Stayed 1 night in Sep 2023
Response from Jenelle- Front Desk Supervisor on Sep 26, 2023
Thank you for your rating, we apologize for the inconvenience and will reach out to our guest in advance in the future.

10/10 Excellent

Dixie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was spacious and clean. The service was great and everyone was friendly. The bed was a bit firm for me but other than that our stay was wonderful.
Stayed 2 nights in Aug 2023
Response from Jenelle- Front Desk Supervisor on Sep 26, 2023
Thanks for your excellent review. It's our goal to exceed your expectations. We hope to see you very soon.

8/10 Good

Abelardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 5 nights in Aug 2023
Response from Jenelle- Front Desk Supervisor on Sep 26, 2023
Thank you for your review it was a pleasure to serve you.

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting sofa bed mattress. All furniture worn and stained. Front desk’s solution was to ask if we wanted sheets to cover the stains. Do not recommend.
Stayed 1 night in Aug 2023
Response from Jenelle- Front Desk Supervisor on Sep 26, 2023
Your rating is below our standard. I have forwarded your concerns to our housekeeping executive and our leadership team to prevent theses issues for reoccurring in the future. Once again, thank you for taking the time to leave your review.

10/10 Excellent

Kristina

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jenelle- Front-desk Supervisor on Aug 15, 2023
We are pleased you had a great experience and hope to see you again soon.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jenelle-Front- Desk Supervisor on Aug 15, 2023
Thank you for taking the time to share your rating. We hope you visit us again soon.

8/10 Good

Elizabeth

Stayed 1 night in Aug 2023
Response from Jenelle Front Desk Supervisor on Sep 26, 2023
Thank you for your review.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful
Stayed 1 night in Jul 2023
Response from Jenelle Cook- Front desk Supervisor on Jul 30, 2023
Thank you for the kind review. We hope to see you when your travels bring you back to the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jenelle-Front-desk Supervisor on Aug 15, 2023
Thank you for your review. We hope to see you again very soon.

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
everything was great except i did not get a good nights sleep since the air conditioner was not running properly.so i called the staff they came and fixed the problem and it got comfortable for two hours then went back to warm and muggy.The people above us were stomping the floor loudly and a dog was barking in the hallway.So i will never go there again.i was very disappointed.I shoukd have recived a discount.but i will give it a real review elsewhere too warn others not to stay there in the summertime if they dont like air conditioning because theres dont work.
Stayed 2 nights in Jun 2023
Response from Jenelle Cook- Front desk Supervisor on Jul 30, 2023
Thank you for your rating. Your experience was below our standard. We have shared your review with our staff and leadership team and apologize for your experience during your recent visit. Thank you for choosing TownePlace Easton.

10/10 Excellent

Kayleigh

Stayed 1 night in Jun 2023
Response from Jenelle Cook- Front desk Supervisor on Jul 30, 2023
Thank you for sharing your review with us and we hope to see you soon.

10/10 Excellent

ORIOL

Liked: Cleanliness, staff & service, property conditions & facilities
very and clean place. me and my family have a great stay..
Stayed 1 night in Jun 2023
Response from Jenelle Cook- Front desk Supervisor on Jul 30, 2023
Thank you for your kind review. I've shared your rating with all our staff and hope you chose to stay with us again in the future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay....
We had a great stay at the TownePlace Suites. Rooms were clean and well kept, the breakfast was great, a lot to choose from. Parking was convenient, close. The pool area was great, the hot tub was just a little too hot and no place to put your dirty towels. Highly recommend.
Stayed 6 nights in May 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and Hot Tub. Staff very friendly and helpful
Stayed 2 nights in Apr 2023

8/10 Good

Gary

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girl was very nice
Stayed 1 night in Apr 2023
Response from Jenelle-Front desk on Apr 22, 2023
Thank you for your review. It's always our goal to exceed your expectations. We hope to see you soon.

10/10 Excellent

Dayton

Stayed 1 night in Apr 2023

4/10 Poor

Laura

Stayed 2 nights in Apr 2023

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2023

10/10 Excellent

Ricado

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Katelyn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice receptionist
The receptionist that was working the night of 3/4/23 was very nice. My 4 year old son made her laugh a lot and it was a nice check in process.
Stayed 1 night in Mar 2023

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
My Family and I stayed at this hotel for 2 nights. The beds were very comfortable, rooms were spacious, and clean. It was nice having the kitchenette which was stocked with all your basic needs. My only complaint would be the breakfast. The attendants working were so sweet and trying so hard to keep food out for everyone but there was so many people the food was disappearing as soon as they put it out. Also the food that was available was less than good...some barely edible. As for the hotel itself we were impressed. Great location.
Stayed 2 nights in Feb 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was, diffrent you over booked and conputer had help make problem i was told. thank you for my stay it was my 59th birthday. You made good.
Stayed 1 night in Feb 2023

10/10 Excellent

Lashica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very clean and the staff was amazing
Stayed 1 night in Feb 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Good location. Nice to have a kitchenette. Staff was friendly. Pillows sucked.
Stayed 5 nights in Jan 2023
Response from Jenelle- Front desk supervisor on Jan 8, 2023
Thank you for your rating. I'm glad you enjoyed our amenities during your recent visit. I've shared your concerns with our housekeeping department. We hope to see you next time you're in the area.

8/10 Good

Shavon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! We were happy! No complaints. Everyone at the front desk were pleasant and helpful. The morning host were nice as well.
Response from Jenelle-Front desk supervisor on Jan 8, 2023
Thank you for your review. It was a pleasure serving you and its our goal to exceed your expectations. We hope to see you again very soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Visit
Room was very clean. Check in was very simple. Excellent and friendly service. Accommodated all needs.
Stayed 2 nights in Dec 2022
Response from Jenelle- Front desk supervisor on Jan 8, 2023
Thank you for taking the time to leave a review. It was a pleasure serving you during our holiday season. We hope to see you back very soon.

8/10 Good

Kay

Traveled with family and small children
Liked: Staff & service
The staff was very helpful and able to arrange check-in a few hours early for us.
Response from Jenelle- Front Desk Supervisor on Dec 6, 2022
On behalf of our team, we would like to thank you so much for your kind review. It was a pleasure serving you and hope to see you at TownePlace Suites very soon.

10/10 Excellent

Katie

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were absolutely immaculate! They have all the necessities and then some! Fully stocked kitchens ready to cook in, utensils, etc. Just absolutely perfect!
Response from Jenelle- Front Desk Supervisor on Dec 3, 2022
Thank you for sharing your kind review. It's our goal to always exceed your expectations.We look forward to your next visit soon.Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in the Easton area
This was a very convenient and comfortable hotel in the area. The small kitchen area was very useful and the bed was very comfortable also.
Stayed 3 nights in Oct 2022
Response from Jenelle- Front desk Supervisor on Oct 29, 2022
Thank you for your kind review. Our goal to to make every experience enjoyable and comfortable. We look forward to your next visit very soon.

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!!
Everything was great! They accommodated our requests! The girls at the front desk were super friendly! We highly recommend this hotel!
Stayed 1 night in Oct 2022
Response from Jenelle - Front Desk Supervisor on Oct 24, 2022
Thank you! We really appreciate you taking the time to leave us a kind review. I will be sharing your experience with our entire staff as a way of celebrating our service. We hope to see you again very soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, well appointed and clean. Bed is comfortable and rooms are quiet.
Stayed 1 night in Aug 2022
Response from Jenelle-Front desk on Aug 30, 2022
We're pleased your stay was comfortable, enjoyable and quiet. Thank you for your excellent review.We hope to see you again soon.

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good
Stayed 1 night in Aug 2022
Response from Jenelle- Front desk on Aug 30, 2022
We are happy to hear your experience was good. We hope to see you again soon...Thanks for sharing your experience.

8/10 Good

Ruben M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to just about anything. My only recommendation for a two BR suite (accommodate 6 people) is to have two bathrooms or bath and a half. It has only one bathroom, with another door inside, the sink on one side and the toilet and tub on another side. Would it make more sense to put the sink and toilet on one side and the tub alone on another?
Stayed 2 nights in Aug 2022
Response from Jenelle-front desk on Aug 30, 2022
Thank you for sharing your experience. We will be sharing your review with our team. Thank you for staying at the TownePlace Suites.