Ratings based on 165 Verified Reviews

3.8 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Athens, WI

Poor Payment Processing System/Undisclosed Charges

Posted Jan 18, 2017 on Orbitz
Pros: The breakfast was hot and pretty good, dinning/eating area very clean.
Cons: Be sure to completely clean out the sofa bed every time. Update/improve payment processing system, and be upfront about the incidentals fee/charges.
At check in we provided credit card for roll away bed charges-card declined, provided another-card declined, again provided another-card declined. Accessed online banking while at front desk and it showed actual charges to the account for each charge that they showed as declined. G.M. did review account in morning and we were provided void slips for 2 of the 3 charges. Later found that we were charged again for the roll away along with $159.59 charge. According to the G.M. this was a charge for incidentals-we were told that our card would be used as a hold and that no fees are actually charged to the account. G.M. wasn't able to effectively explain the (2) different charge amounts she claims were for the roll away, however she said that a hotel can place a hold on a card for up to $500 and the $159.59 fee reflected a one night stay. This fee and this fee amount was not disclosed to us prior to the charge. On the other hand the room was alright-nothing special. We opted for the 1 queen with sofa bed and extra roll away due to brother and sister to sleep separately. **The sofa bed was nasty-when pulling it out candy pieces were falling out and the mattress had dirt on it. Needless to say our son just slept on the sofa-not the best.
5 out of 5
by Shane

This traveler left a rating score only Posted Jan 7, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Appleton, WI

Very comfortable accommodations!

Posted Dec 19, 2016
We were in town for our daughter's college graduation. This hotel was clean, comfortable and spacious rooms. Breakfast buffet was wonderful! We really enjoyed our stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Dec 15, 2016
Clean rooms, comfortable beds and bedding, friendly hotel staff, great jacuzzi and pool.
4 out of 5
by A verified traveler

convenient, clean and tasty breakfast

Posted Dec 6, 2016 on Hotels
Was going for long drive and this is close to highway, gas station, great price with clean room and bed, and tasty breakfast!! I recommend for those who are looking for a good price but reasonable decent stay :)
4 out of 5
by A verified traveler

Great price, conveignient, and clean!

Posted Oct 10, 2016 on Hotels
We stayed one night, desk person was friendly and hotel seemed priced right. Room was exceptionally clean. The only down side was someone had thier tv cranked for a while but later turned it down. I'd definately stay there again.
4 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
The whirlpool was not hot enough but the pressure was good.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2016 on Hotels
5 out of 5
by A verified traveler from Chicago

Posted Sep 11, 2016 on Hotels
Its was great with yhe exception of the hotel charging my credit card $157.00 the charge hasn't cleared yet my bank did said it should fall off.
4 out of 5
by Robert

This traveler left a rating score only Posted Aug 29, 2016 on Hotels