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Reviews of Hotel de Paris

3 out of 5
Hotel de Paris
7 Rue Sainte Marie, Lourdes, Hautes-Pyrenees

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 22 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Cecilia

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from la reception on Sep 5, 2019
Bonjour, Merci d'avoir prie le temps de donner vos avis sur votre séjour. Et nous avons prie de votre commentaire. Cordialement, La réception.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for what we needed
Response from Christiane. on May 1, 2018
Thank you. Cordially.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
They need to work in attention
The entrance at the Hotel Its close because they have working People at the street and We need to tornaround to another exit Also the people at the hotel its not very kind!!
Stayed 1 night in Apr 2018
Response from La réception on May 1, 2018
Hello, We are sorry that you came during the works of the city on our street. But right now, everything is back to normal. Thanks for your understanding, Regards,

6/10 Okay

james

Disliked: Staff & service
Only the location was good other ther than that was average
Stayed 2 nights in Sep 2017

10/10 Excellent

Antoinette Q G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
Comfortable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice Hotel near the Sanctuary.
The hotel is conveniently located, a few minutes walk to the Sanctuary, Our Lady of Lourdes Grotto. Hotel staff is very helpful. Hotel is clean, but during our stay, we have to open the windows to allow cooler air(there"s no air con) into the room. We also can hear the noise of people talking from down the street at the middle of the night. Overall the stay is pleasant.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Great location for the Grotto
Christiane was wonderful , so helpful. No air conditioning was a challenge.

8/10 Good

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very pleasant stay. The hotel was near the Grotto. The receptionist was very helpful. I would recommend this hotel.

6/10 Okay

Jennifer

Liked: Room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pilgrimage
Location, location , location .three minutes from the shrine. The staff was very nice. The service was adequate for the price. I will use it again.

6/10 Okay

stephan

Liked: Cleanliness

4/10 Poor

jean-claude, harrow

Disliked: Property conditions & facilities, room comfort
room is very small not enough space in showerand toilet,toilets odour is prominent and very noisy early morning

8/10 Good

Alexander, Halifax. Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes France
Staff were wonderful. The location was 5 minute walk to the Sanctuary and plenty of restaurants and stores within minutes. The price of the hotel for was very reasonable. We really enjoyed our stay.

6/10 Okay

Sella, South Croydon

Nice 3 star hotel close to the Sanctuary
we stayed in the Hotel for 3 nights . when we checked into the room we found out the bathroom was too small and a small cabin shower. We wanted to move into another room and talked to the receptionist. The very pleasant receptionist gave us another room. It was better than the other room but the wardrobe had no doors and the toilet seat was a bit wobbly. Tv remote was not working sometimes. I am pleased that I got discount through expedia. I will definitely stay in this hotel again. Breakfast cost 8 Euro and it was not bad. we had nice fish and chips for lunch.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to the grotto and shops convenient location Friendly staff

6/10 Okay

PJ, NJ

Liked: Cleanliness, staff & service
Close to Lourdes esp for seniors
Management is great some dining staff are too but one there is not a happy "camper"

8/10 Good

FS, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location (private/family pilgrim)
For the price that you pay, this hotel is good value-for-money especially if the purpose of your stay in Lourdes is for prayers and reflection in the Sanctuary. Hotel is clean and comfy. Would have been great if a water boiler is provided. If you are a light sleeper, it could be an issue as windows are not soundproof and streets can get noisy till late.

6/10 Okay

Shelvi, South Croydon

Disliked: Cleanliness, room comfort
Close to the Sanctuary of Lourdes
when we checked into our room it was clean, but second and third day the cleaners had only changed the bed covers they have not cleaned the room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel de Paris, Lourdes, France
Convenient hotel, close to St. Joseph's gat, shops, etc. Sign up for the full board--the meals are very nice.

2/10 Terrible

Giacomo, Rome, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come to Lourdes but never stay at this hotel!
The price of the hotel was quite good and the location was magnificent - very close to the Grotto. But there were a few downsides. The hotel was in a very run down condition. The hot water rarely worked, and if it did, it took about 10 minutes to heat up. I decided to leave a day early on the trip, but the hotel refused to refund the additional day I had booked. I stayed for 5 nights, so it wasn't as if they didn't make any money off me. But they made me pay for 6 nights. After a wonderful week in Lourdes, the experience at this hotel leaves a very bad taste in your mouth. It is obvious that this hotel is one of the worst in Lourdes. While I was in Lourdes, the town was packed with pilgrims from all over the world and almost every hotel was booked out. But this one wasn't. I wonder why! If you can find somewhere else to stay in Lourdes, stay there and don't come back to this hotel.

10/10 Excellent

T, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to go back
A very good simple hotel. We had a good room on the front with a balcony. Very near the Sanctuaries. A separate loo and a great little bathroom with a shower to die for. Hotel let us just do our own thing but it was good to know there was all night concierge if you needed it. Good price via this website.

10/10 Excellent

Salomé

Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Rui

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A evitar
Problemas com reserva, descrição do quarto não corresponde à realidade. Reservo quarto para 2 adultos e 2 crianças, com 3 twin beds e no momento do check in quarto é para 3 pessoas e tem 3 camas single beds. para resolver o problema é cobrada uma taxa adicional, não prevista. Depois, é atribuido um quarto com cerca de 16m2 onde as camas ocupavam quase toda a área do quarto, impossível circular no quarto, apenas disponha de uma pequena janela para entrar luz e arejar o quarto. Não dispõe de ar condicionado e a internet sem fios era de fraca qualidade.
Stayed 2 nights in Jul 2019
Response from La réception on Jul 26, 2019
Nous avons été conscient de votre problème de réservation soit une chambre pour 3 personnes et à l'arrivée 4 personnes. Nous vous avons rajouté un lit d'appoint afin de résoudre votre erreur. Sur le descriptif de l'hôtel nous n'avons jamais indiqué que les chambres étaient climatisées. Nous sommes désolés que vous n'ayez pas capté la wifi, car jusqu'à présent nous n'avons jamais eu de problème. A l'avenir lors de vos réservations veuillez réserver l'hôtel avec les services que vous souhaitez et réservez une chambre adaptée au nombre de personnes. Bien cordialement.

4/10 Poor

emmanuel

Liked: Cleanliness, staff & service
Disliked: Room comfort
pas au niveau d'un ***
Chambre avec vue sur le mur d'en face, douche microscopique et sombre, petit-déjeuner bofbof... cher pour les prestations.
Stayed 1 night in Apr 2019

10/10 Excellent

Marie cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from La réception on Nov 7, 2018
Madame, Nous vous remercions d'avoir prie le temps de donner votre avis concernant votre séjour dans notre établissement. Au plaisir de vous recevoir prochainement, Cordialement.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On reviendra sûrement.
Très bien, l’hôtel juste à coté le grotte ,menus pas chère, le plat très bon et copieux. Service l’accueil et service restaurant sont très sympathique.On reviendra sûrement.
Stayed 1 night in Sep 2018
Response from La réception on Sep 20, 2018
Merci pour votre commentaire. En espérant vous accueillir pour un autre séjour. Cordialement,

10/10 Excellent

MAURIZIO

Liked: Staff & service
Posto strategico!
Tutto sommato positiva!
Stayed 4 nights in May 2018
Response from La réception on Sep 20, 2018
Merci pour votre commentaire. En espérant vous accueillir pour un autre séjour. Cordialement,

10/10 Excellent

MAURIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pellegrini a Lourdes
Esperienza più che buona!
Stayed 1 night in May 2018

10/10 Excellent

MAURIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pellegrino a Lourdes
Hotel posizione strategica per il santuario, camere molto piccole e bagni angusti senza bidet. Personale gentile ed accogliente. Essendo un pellegrinaggio, si può utilizzare.
Stayed 4 nights in May 2018

10/10 Excellent

Álvaro Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
El hotel es antiguo, pero está muy limpio y el trato del personal y la comida muy bien. Calidad precio excelente
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de Paris da consigliare
Hotel in ottima posizione molto vicino alla Grotta. Camere pulite e dotate di ogni confort. Il personale è gentile e attento ad ogni richiesta. Un appunto lo dobbiamo fare per la cucina non proprio all’altezza e la colazione è assolutamente troppo cara. Nel complesso assolutamente da consigliare e noi ci ritorneremo la prossima volta.
Response from La réception on May 4, 2018
Grazie per le osservazioni, e faremo ciò che è necessario per migliorare la colazione. Cordiali saluti;

10/10 Excellent

Fedele Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positiva
Response from La reception on May 4, 2018
Gracie, Cordiali saluti.

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
tres bon emplacement. proximité du lieu à visiter. Bon Accueil du personnel
Stayed 2 nights in Oct 2017

8/10 Good

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien placé et le personnel très agréable
Le personnel est très agréable, la chambre correct, mais un gros point noir, c'est le restaurant, je me croyais être à la cantine de mon entreprise, mais je c'est pas où à Lourdes on peu manger correctement, sans être pour autant de la gastronomie, comme c'est touristique.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

nguyen

Liked: Cleanliness, staff & service

10/10 Excellent

MAURIZIO, Palermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo rifarei tranquillamente!
Pellegrinaggio a Lourdes

10/10 Excellent

jean marie, Pruniers en Sologne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hôtel idéal à Lourdes
excellent établissement situé près des sanctuaires

6/10 Okay

Marie-Louise, Rosny sous-bois

Liked: Cleanliness, staff & service, property conditions & facilities
Ça va
Nous avons passé un agréable séjour

8/10 Good

Jestom

Liked: Staff & service
Buen hotel para dormir
Lo mejor la atención de su personal, muy agradable y amable. La habitación pequeña y funcional. Lo mejor es su situación, al lado de la Basílica de Lourdes.

6/10 Okay

nicole, puissalicon

Liked: Cleanliness
Disliked: Staff & service
court surtout spirituel et religieux chambre confort mais petite wc petit petit dejeuner la serveuse juste aimable pour le petit séjour cela allait

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel que esta cerca del santuario
Personal amigable que se esfuerza en hacer placentera tu estancia

8/10 Good

Maria Teresa, Salamanca

Liked: Cleanliness, staff & service
Hay que renovar
El hotel esta muy bien situado pero es un poco antiguo

10/10 Excellent

adriana , milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso albergo a due passi dal santuario
Bellissimo albergo a due passi dal Santuario con personale gentile e disponibile

4/10 Poor

Ramona, huelva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno
Para ser un ibis me pareció muy pequeño las habitaciones ubicación no céntrica pero en un barrio confiable y bonito

2/10 Terrible

Sandrine, ile de la Reunion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
peu satisfaite
Pour une hotel de 3 étoiles, je trouve qu'il manque beucoup des choses dans la chambre...ex.boissons chaude a dispo ,produit de soin et restaurant , manque d'hygiene et de confort.

10/10 Excellent

JEAN PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT ACCUEIL NOUS Y REVIENDRONS BIEN SITUE
PELERINS HABITUES CHAQUE ANNEE A LOURDES DEPUIS 1950 NOUS SOMMES SATISFAITS DE L'HOTEL DE PARIS QUI SERA NOTRE PROCHAIN LIEU D 'ACCUEIL ET QUE NOUS CONSEILLERONS A NOS AMIS

8/10 Good

Albert Legrand Todjom, Cameroun

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon emplacement pour touristes vers la grotte
Bonne