Dear Mr Brian W,Thank you for sharing your feedback on your stay at the Hennessy Park Hotel. I sincerely apologize for any inconvenience caused by the temporary closure of our pool due to a significant leakage issue. I understand the frustration and impact this situation had on your experience, and I want to assure you that we have taken your concerns seriously. Measures have been implemented to prevent similar occurrences in the future, as this incident does not align with the standards we provide.We are committed to learning from this experience and enhancing our services. On a positive note, I am pleased to inform you that the pool has undergone renovations and is now open to our guests. We genuinely hope you will reconsider staying with us in the future, providing us with an opportunity to restore your confidence in our hotel.Thank you and regards,Vicky Thanay - General Manager

Dear Mr. Jay,Thank you for taking the time to share your experience at the Hennessy Park Hotel. We noted your appreciation of our hotel and the facilities provided. However, we sincerely apologise for the shortcomings you experienced at our Spa.Kindly contact us with more details about your experience as your feedback is essential for our continued improvement of quality services. We reiterate our thanks for your valued comments, which will certainly assist us to constantly improve our service quality.We look forward to welcoming you back in the near future.Yours sincerely,Vicky ThanayGeneral Manager

Dear valued guest, We regret to hear that you had a bad experience at our hotel. Please accept our sincere apologies for all the inconveniences caused. Rest assured; this is not our usual standard. Kindly note that the renovation of the common areas is almost completed, and the hotel will be back to normal soon. Despite the troubles you faced, we hope that you had the opportunity to spend some relaxing moments at I Spa club over a spa treatment. Looking forward to welcoming you again in the future for a renewed experience. Kind regards, Vicky Thanay – General Manager

Dear valued guest, We regret to hear that you didn't enjoy your stay at our hotel. Please accept our sincere apologies for the inconveniences caused. Kindly note that the renovations of the common areas are almost completed and we will back to normal very soon. Despite everything, we hope that you had the opportunity to enjoy some relaxing time over a spa treatment at I Spa club. Looking forward to welcoming you in the future for a renewed experience. Kind regards, Vicky Thanay - General Manager

Dear valued guest, We regret to hear that you didn't enjoy your experience at our hotel. Kindly note that this is not our usual standard. Rest assured, your message has been communicated to the concerned department and the necessary actions will be taken to prevent such situation from happening again. Please accept our sincere apologies for any inconveniences. However, we hope that you had the opportunity to try the succulent French pastries at Rocher Coco. Thank you Kind regards, Vicky Thanay - General Manager

Dear valued guest, Thank you for your feedback. We are glad that you enjoyed your overall experience at our hotel. We hope that you had the opportunity to enjoy a relaxing spa treatment at I Spa Club. Looking forward to welcoming you again soon. Kind regards, Vicky Thanay - General Manager

Dear valued guest, Thank you for taking the time to write this review which we believe will help us improve. We are sorry that you faced some inconveniences. Kindly note that this is not the standard of the hotel. Regarding the breakfast, please note that we have a selection of more than 20 items on our menu. We hope that you had the opportunity to de-stress over a relaxing massage at I Spa club. Looking forward to welcoming you again soon. Kind regards, Vicky Thanay - General Manager

Dear valued guest, Thank you for your feedback. We encourage any recommendation or constructive criticism from our clients as we believe that this will help us improve our services. Rest assured, we take good note of your remark about the welcome drink. We are glad that you made the most of our amenities. We hope that you had the opportunity to try our delicious sushis and Japanese specialities at SushiMe restaurant. Looking forward to welcoming you again in the future. Kind regards, Vicky Thanay - General Manager

Dear valued guest, We regret to hear that you had a bad experience at our hotel. Kindly note that this is not our usual standard at all. Rest assured, your message has been communicated to the concerned departments and the necessary actions will be taken in order to improve. Please accept our sincere apologies for the inconveniences you faced. On another note, we hope that you had the opportunity to enjoy a relaxing massage at I Spa club. Looking forward to welcoming you in the future for a renewed experience. Kind regards, Vicky Thanay - General Manager

Thank you for the good rating.

Thanks a lot for the perfect rating Carlo!

Thanks for the perfect rating Henré!

Thanks a lot!

Thanks a lot!

Thank you for your kind words Shaukat.

Thank you for the great rating!

Thank you for this perfect rating!

Thank you for the great rating!

Dear Adrian, Thank you for taking the time to write such a wonderful review about your stay at Hennessy Park Hotel. We look forward to welcoming you again soon.

Thank you for the perfect rating Jerry! Well noted for the English breakfast. We look forward to welcoming you again very soon!

Thanks a lot Patrick!

Thank you for the perfect rating!

Thank you for the perfect rating!

Thanks a lot for this wonderful comment! We look forward to welcoming you back soon.

Thank you Haroon!

Dear guest, We thank you for taking the time to review us. Client feedback is very important to us and we assure you we will be looking into the matter.

Dear Anil, I'd like to thank you for sharing your experience with us. I would also like to apologise for the mishaps that you experienced although this does not reflect the standards of our hotel. Rest assured that I have taken the time to review this with our teams, to ensure that we provide an efficient service to our guests and trust that we'll have the opportunity to welcome you back for a renewed experience. In the meantime, I invite you to send me your contact details so that we can discuss the above in further detail. Best regards,

Dear Guest, we're pleased that our staff provided you with a service that you appreciated. We trust that you enjoyed all our facilities including the I Spa! We look forward to welcoming you back soon.

Dear Guest, Thank you for having taken the time to rate and share your experience after staying at Hennessy Park Hotel. We're pleased that you enjoyed your time with us as we recently renovated all of the public areas and rooms and that our team provided you with a memorable experience . We look forward to welcoming you back in the near future.

Dear Patrick, It's always a pleasure to have you with us. We look forward to welcoming you back soon.

Hello Marie, Thank you for having taken the time to rate and share your experience with us. We're pleased that you enjoyed your stay and that our facilities were to your liking. As you have mentioned we are ideally located in the heart of the cyber city with access to all amenities, the capital and rest of the island.

Dear Guest, thank you for rating your time with us. We look forward to welcoming you back.

Hello Patrick, we're sorry that your time with us was under cyclonic conditions! Although, we're pleased that all of our guests were happy and that you were safe. We look forward to welcoming you back with better weather the next time you're in Mauritius.

Hello Ray, thank you for sharing your experience. We're pleased that you enjoyed you time with us. Some good news is that we upgraded our WiFi limit to 2G instead of 500mb. We look forward to welcoming you back the next time you're in Mauritius!

Dear James, Thank you for your valuable feedback! We're very pleased that you enjoyed your stay. We have taken note of the waiting staff and have passed on the mesage to our management. We do look forward to welcoming you back for a renewed experience.

Dear Penny, I'd like to thank you for having taken the time to rate and share your experience after your stay at Hennessy Park Hotel. We have just renovated our rooms and we're thrilled to read that you enjoyed the concept, design and functionality of the room. We look forward to welcoming you back on your next visit as the there we will be revamping the public areas too!

Dear Simon, Thank you for having taken the time to rate and share your experience with us. We're pleased that you have enjoyed our newly renovated rooms, we have passed on your review to the management for further review. We do look forward to welcoming you back. Kind regards,

Dear Guest, Thanks for sharing your experience! We're pleased to read that you enjoyed the service of our staff. We also take note of your latter comment and will see how how it could be possible. Looking forward to welcoming you back!

Dear Guest, Thank you for sharing your experience with us. I would like to apologise for your encounter with our staff as it does not reflect our standards of service in anyway. On Friday nights we do have a happy hour to end the week and our guests are also informed of this upon check in. We trust that you enjoyed the rest of the property and facilities. We look forward to welcoming you back. Kind regards,

Dear Guest, I am sorry to hear about your stay especially regarding the prices. The taxis are independent of the hotel and regrettably we have no control over the pricing. Your feedback on the breakfast and restaurants especially Friday and Saturday nights has been addressed with our Rooms Division Manager Danielle, and she will review your feedback in detail with our restaurant manager and the chef. We would love to have you back and perhaps you can book and eperience one of our sister hotels, The Address Boutique Hotel in Port Chambly, Le Suffren Hotel & Marina and Labourdonnais Waterfront Hotel, both in Port Louis. Our complimentary shuttle runs between these hotels at scheduled times for ease of transportation.

Dear Guest, we thank you for your feedback and for taking the time to write to us. We would love to have you back with us on your next stay.