Ratings based on 275 Verified Reviews

3.1 out of 5
51% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Sep 4, 2017
Price was misquoted. Ended up paying much more than I was quoted. Staff was very rude at check in and check out. Very noisy throughout the night as well.
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the noise and service issues you experienced during your stay. We will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
1 out of 5
by A verified traveler from Houston, Texas

Don't stay at Extended Stay America

Posted Aug 23, 2017
Pros: Leaving
Cons: Stay somewhere else.
First ESA hotel that had my Expedia reservation was full, so they sent me to another one (for more money, of course). No one was at the front desk to check me in for 20 minutes after arriving. The room had water damage and a dehumidifier running all night. The bed sheets and towels were dirty (hairs on the sheets and stains? on the towels).
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
1 out of 5
by A verified traveler from ohio

My reservation was not available

Posted Aug 23, 2017
Terrible experience. Arrived at 10pm. No room was available even though we had reservations. Still have no refund from Expedia. Both the receptionist and Expedia were blaming each other. Hotel said it had rooms under renovation and Expedia hadn't asked them before making the room available. As all the blaming was going on by phone, I made other reservations at a nearby hotel. Expedia tried to say I couldn't get my money back. Even the lobby had a heavy smoke smell. Don't stay here!
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
2 out of 5
by A verified traveler from Naperville, IL

Disappointing

Posted Aug 5, 2017
Pros: It was cheap.
Cons: Cleanliness and maintenance of room
Location: Very well situated near highways and shopping. Too near another extended stay. Confusing.
Breakfast was coffee, mix your own oatmeal and granola bars. Room has not been dusted. Poor tv reception. Check in clerk was helpful. Room needed numerous repairs.
Comment from Hotel Management
Aug 5, 2017 by General Manager, Hotel Management
Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your feedback with the appropriate teams in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
1 out of 5
by A verified traveler

Bad place to stay. Would not go back

Posted Jul 21, 2017
The floor we were on smelled stale smoke. Room also smelled. Bed was broken. Was not repaired the next day when I reported it. Continental breakfast was coffee and a granola bar.
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
by A verified traveler

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted May 26, 2017 on Hotels
Comment from Hotel Management
May 28, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your visit. We appreciate your nice rating and please come back and see us again soon. Sincerely, General Manager
1 out of 5
by Maggie

Horrible.

Posted May 14, 2017 on Hotels
The room was not cleaned from the previous guest. Dirty towels hanging all over. Bedding unchanged. Crumbs on counters and floor. Bathroom dirty. I left and did not stay.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Maggie, thank you for your evaluation. We are sorry we failed to provide you the clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better and hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
3 out of 5
by A verified traveler from nebraska

the bedding and comfort of the mattress was kackin

Posted Apr 30, 2017
The room was good just the bedding and mattress were not very comfortable
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Wayne, thanks for choosing to stay with us. Although you liked your room, I am so sorry you didn't have a restful night’s sleep and our beds were to blame. Quality, comfort, and cleanliness are central to what we provide our guests, and I apologize this wasn't the case with you. We appreciate your business and hope you will come and stay with us again. Sincerely, General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Wisconsin

Quiet but not clean

Posted Apr 6, 2017
Pros: Quiet
Cons: Carpets need a good cleaning and the walls could use some paint. Countertops are scratched and stained.
Location: It is centrally located to main highways. Close to Eden Prairie Center (Mall) and many restaurant locations.
Hotel is close to where I work and is quiet. The room needs some serious TLC. Carpets need a good cleaning and the walls could use some paint. Countertops are scratched and stained. However, my ultimate goal is a quiet nights sleep and that, is what I got. So, I can't complain too much.
Comment from Hotel Management
May 15, 2017 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our carpets were not up to our standard. Still, we are pleased to know that we were able to provide you with a quiet and comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.