Regular guest disappointed by staff
Posted Nov 26, 2016
I stay here regularly, both on business and when visiting family. I love the hotel's location and facilities.
This last visit my wife left her phone by the printer near the check out desk. She realized this after getting to the airport. She called the hotel who found her phone. She then asked that they FedEx it out that day and charge our credit card on file which they agreed to do. She called later in the day to find out, after several calls, that the phone was in the manager's safe and wouldn't be sent out till Monday so she will not get it till Tuesday versus getting it on Saturday. Not a huge deal but clearly the hotel staff wasn't willing to make any extra effort to accommodate a regular guest. What is worse is that the hotel staff claimed, when challenged, that I had told them sending it out Monday was ok and I never spoke to them.