Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Glen Ridge

Regular guest disappointed by staff

Posted Nov 26, 2016
Pros: Gym, pool and location - close to restaurants, airport and shops.
Cons: Staff responsiveness
Location: Close to airport. Connected by underground walkway to high end mall next door with upscale shopping and restaurants.
I stay here regularly, both on business and when visiting family. I love the hotel's location and facilities. This last visit my wife left her phone by the printer near the check out desk. She realized this after getting to the airport. She called the hotel who found her phone. She then asked that they FedEx it out that day and charge our credit card on file which they agreed to do. She called later in the day to find out, after several calls, that the phone was in the manager's safe and wouldn't be sent out till Monday so she will not get it till Tuesday versus getting it on Saturday. Not a huge deal but clearly the hotel staff wasn't willing to make any extra effort to accommodate a regular guest. What is worse is that the hotel staff claimed, when challenged, that I had told them sending it out Monday was ok and I never spoke to them.
5 out of 5
by A verified traveler from MN

Convenient to food and shopping

Posted Nov 17, 2016
Quick easy check in. The room was spacious, clean and comfortable. I love the bathroom layout with both a rain shower head and a separate tub option!
3 out of 5
by A verified traveler from US

no internet service in room 333

Posted Nov 2, 2016
Pros: nice staff
Cons: no internet
Hotel was nice but they charge $9.95 for wi-fi and I had problems connecting to internet the entire stay
5 out of 5
by A verified traveler from Eleva, USA

Nice hotel close to everything

Posted Oct 24, 2016
We have stayed here many times and keep coming back because of it's location, and the fact that it's a great hotel. I'm always amazed at how quiet the rooms are, even when it's full! Great staff and great amenities. We will continue to come back.
5 out of 5
by A verified traveler from gimli, mb. canada

Great hotel surrounded by shopping malls/eateries

Posted Sep 19, 2016
Weather was summery and restaurants excellent. Hotel is always one of our favorites.
5 out of 5
by A verified traveler from MN

Perfect

Posted Sep 11, 2016
We just had an overnight stay but it was perfect! Close to good food and shopping, comfortable bed. Loved the shower! Actually wish we could have stayed longer!
5 out of 5
by A verified traveler from Sioux Falls, SD

Nice place to stay

Posted Sep 7, 2016
Very friendly staff always welcomed is back to hotel at the end of the day and made sure to tell us to have a good day when leaving.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
5 out of 5
by A verified traveler from Des Moines

Great hotel near shopping and great restaurants

Posted Sep 4, 2016
Mother/daughter shopping trip to the cities. We loved the comfort of the room and friendliness of the hotel staff. Great restaurant in the hotel, plus lots of choices nearby. Convenient location to lots of great shopping options. We will be back!
4 out of 5
by A verified traveler

I've but pricey

Posted Sep 4, 2016
For the price they should include breakfast and free internet in room.