Ratings based on 1,656 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Cork

Posted Dec 5, 2016
Pros: Location and friendly staff.
Location: Location was perfect with Edinburgh Castle and Royal Mile a short stroll away. Easy to walk to Princes Street too and the Christmas Markets.
Nice hotel with very pleasant and friendly staff. Location was great as only few mins walk from The Royal Mile and Edinburgh Castle, Lots of other bars and restaurants nearby too. Would definitely stay there again.
5 out of 5
by A verified traveler

Hôtel très bien, situé tout près du centre

Posted Dec 2, 2016
Très bon hôtel, à proximité du château, de la Royal Mile, très bien situé. Sur la place Grassmarket, avec des restaurants et des pubs. Les chambres sont modernes et propres, spacieuses, la salle de bains est parfaite. Les petits-déjeuners sont copieux et assez diversifiés, bien qu'un peu cher, mais au final ils sont au même tarif que des petits-déjeuners du même genre pris en ville. très bon hôtel à recommander.
5 out of 5
by A verified traveler from w

Posted Nov 30, 2016
Very clean,tidy,guiet ,we have a good time to stay here.
Comment from Hotel Management
Dec 2, 2016 by Z Jakri - General Manager, Hotel Management
Thank you for your great comments, we are glad you had a great time with us!
4 out of 5
by A verified traveler

Hotel in ottima posizione.

Posted Nov 30, 2016
Pros: Posizione, camere accoglienti.
Cons: Nel complesso è tutto ok, considerando il rapporto qualità/prezzo. Perfetta la doccia, un po' piccolo il lavandino.
Location: E' la seconda volta che soggiorno in questo hotel: ottima posizione, zona tranquilla. Edimburgo è una città fantastica.
Edimburgo è una città assolutamente affascinante, in ogni periodo dell'anno, ma in particolar modo quando si avvicina il Natale! L'hotel è in una zona molto carina, comodissima per visitare la città.
3 out of 5
by A verified traveler

Definitely not the luxury it advertises

Posted Nov 28, 2016
Good location but poorly trained staff especially in the restaraunt. Suggest if you do stay here you wander out to one of the many small local establishments for breakfast. Our room was serviced with towels so worn that they literally had holes in them. Definitely won't be staying here again.
Comment from Hotel Management
Dec 4, 2016 by Z Jakri, Hotel Management
Dear Nina, thank you for your feedback. I would be grateful if you contacted us directly with details of your experience - we would be keen to look into the issues. Kind regards
5 out of 5
by A verified traveler

Posted Nov 25, 2016
We stayed for 3 nights , hotel was lovley will be booking again for next year. Staff were excellent.
Comment from Hotel Management
Dec 1, 2016 by Z Jakri - General Manager, Hotel Management
Thank you for the great feedback!
5 out of 5
by A verified traveler from Wilmington, United States of America

beautiful view of Edinburgh Castle

Posted Nov 21, 2016
Pros: clean quite and good location
Cons: more comfortable mattress
Location: Castle view is right out front door. steep hills in Edinburgh but city is beautiful. pubs and restaurants numerous and of course shopping.
room was comfortable and quite and updated. beds could use a mattress top for more comfort. Roman was very helpful at check in desk. no complaints would stay again
Comment from Hotel Management
Dec 1, 2016 by Z Jakri - General Manager, Hotel Management
Thank you for your fantastic comments. I really appreciate you mentioning one of our colleagues by name, I am sure Roman will be equally thrilled to learn about the praise. I am glad you enjoyed your stay with us and we are looking forward to welcoming you back!
3 out of 5
by A verified traveler from Zürich

Albergo centrale, buono standard

Posted Nov 20, 2016
Pros: Ottima posizione. Ristorante interno ok e con ottimo rapporto prezzo/qualità.
Cons: La qualità del buffet colazione (che non è inclusa nella camera ma va pagata a parte) è abbastanza dozzinale. Lavandino in bagno piccolissimo.
Location: Posizione perfetta, centrale, nella città vecchia vista castello, molto suggestiva, un mucchio si ristoranti nelle vicinanze
Giudizio nel complesso molto positivo, camera grande, ben tenuta, silenziosa, letto comodo, ottima biancheria da bagno (asciugamani morbidissimi). Nel range atteso per questa categoria di hotel. Unica caduta di stile a causa di un addetto al desk colazione: pretendeva di rifiutarmi la colazione dicendo che il numero della mia camera non era nella lista di quelle autorizzate. E il giorno seguente non solo non si è scusato ma è stato palesemente scontroso. Un comportamento cosi' sgarbato è inaccettabile per un dipendente di un hotel in genere, ed a maggior ragione in un 4 stelle. Il resto dello staff è stato invece molto cordiale ed efficiente.
4 out of 5
by A verified traveler from glasgow

Central and easy

Posted Nov 19, 2016
I came to Edinburgh by train, to a conference at the National Museum - so this was a great location. Quick check in and the room was comfortable, tea and nespresso and nice toiletries. lots of bars and cafes nearby and I walked down to princess street. Only negative I would say is that the grass market is generally busy, so it was too noisy to have the hotel window open. But fine with it closed!
5 out of 5
by A verified traveler from valencia

sin ningun problema, todo facilidades

Posted Nov 16, 2016
Location: está en el centro de la parte vieja, en una ancha avenida. todo queda cercano especialmente el castillo
hay hasta cinco personas que hablan español, muy amable el personal, la limpieza de habitacion muy buena. Desayuno bueno y diverso.