Ratings based on 1,795 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Hamilton, ON

nice hotel in the Grassmarket

Posted May 26, 2017
Nice large quiet room - we were worried about staying in a busy neighborhood, but it was very quiet at the back of the hotel where we stayed. We used the pool at the sister hotel next door & also enjoyed the sauna.
Comment from Hotel Management
May 27, 2017 by Z Jakri - General Manager, Hotel Management
Thank you for your feedback, I am pleased you liked your stay with us. We are located very centrally in this magnificent city, but we still over quiet rooms for a good night's sleep. In addition to this, our guest can enjoy the leisure facilities at our sister property at no extra cost.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Grassmarket hotel

Posted May 24, 2017
Great location and easy walking to old and new town. They upgraded our room and allowed free printing of boarding passes to avoid airport fees to get them. Would stay here again.
Comment from Hotel Management
May 25, 2017 by Z Jakri - General Manager, Hotel Management
Thank you for rating us perfect, it is much appreciated! I am glad you were pleased with the service and that you would consider staying with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
The location is great. So close to good cafes, shops and places of interest.
Comment from Hotel Management
May 22, 2017 by Z Jakri - General Manager, Hotel Management
Thank you for the great feedback, much appreciated!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Edinburgh mini break

Posted May 17, 2017
Pros: Location, room size-staff very helpful.
Cons: Bit of a miscommunication about the price we had been told breakfast was (£7) and the price it actually was (£11).
Location: In Grassmarket, perfect location for all the sightseeing. near to Royal Mile, Edinburgh Castle. Greyfriars Kirk.
We had a lovely break in Edinburgh. Hotel was nice and central, so we could walk to most places and there was a bus stop just outside, lots of pubs and restaurants on our doorstep too.
Comment from Hotel Management
May 22, 2017 by Z Jakri - General Manager, Hotel Management
Dear Hayley, I am pleased you had a lovely stay with us. Apologies for the miscommunication in regards to breakfast costs, I am glad it was clarified in the end. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Apr 28, 2017
Hotel was great, excellent location for shops and places to eat. Took a tour of the Highlands and was a short walk to the pickup point. Staff very friendly and helpful.
Comment from Hotel Management
May 7, 2017 by Z Jakri - General Manager, Hotel Management
Dear Glen, thank you for your kind comments, I am glad you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Good hotel in prime location

Posted Apr 26, 2017
Stayed four nights in this hotel and would recommend.Staff were friendly and the room was modern and clean the only downside was the expense of the breakfast .Found Auld Jocks Kitchen near by who done a really good breakfast at a reasonable price .would go again
Comment from Hotel Management
May 7, 2017 by Z Jakri - General Manager, Hotel Management
Dear Mike, thank you very much for your comments, I am delighted you had a lovely stay with us - next time please check our breakfast menu, we have some lovely dishes to suit any taste and price range!
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel within walking distance

Posted Apr 26, 2017
Pros: The downstairs area was nice.
Cons: We didn't get breakfast with our deal so don't know what the food was like. We went over the road to a small cafe. Cheaper drinks in the bar
Location: Location good not far from everything. Taxi right outside the door
Came to Edinburgh to celebrate a 60th birthday. Our hotel was not far from the castle. Lots of bars and restaurants near by. Our only fault was with our room view which was a flat roof and a wall so we couldn't even see what the weather was like let alone the view. The room number was 1128 our other room was 1126 which had half a wall. Don't accept these rooms if you want to look out of the window. Is it because we booked through Expedia???
Comment from Hotel Management
May 3, 2017 by Z Jakri - General Manager, Hotel Management
Dear Colin, thank you for the kind comments. With regards to the room allocation, next time please book a room with a view to enjoy the view of the Edinburgh Castle from your bedroom!
4 out of 5
Recommended
for Everyone
by A verified traveler from lancashire

fantastic location

Posted Apr 15, 2017
Pros: Everything
Location: Near the castle & the golden mile, great restaurant selection across the road from the hotel, scooby doos for breakfast was fun.
A friendly welcome on arrival, very accommodating when we requested different pillows, the room was very spacious, quiet & the beverages were plentiful.
Comment from Hotel Management
Apr 26, 2017 by Z Jakri - General Manager, Hotel Management
Thank you for the lovely feedback, I am pleased you had such a good stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in great location.

Posted Apr 10, 2017
Pros: Great location. Goose sized and clean room
Cons: Should clean rooms before 4 pm on second day.
Location: See above
Very good experience.great location near sights and restaurants and bars
Comment from Hotel Management
Apr 26, 2017 by Z Jakri - General Manager, Hotel Management
Thank you for your positive feedback. We hope you visit us again, next time please let us know what time you wish your room to be serviced.
4 out of 5
Recommended
for Everyone
by A verified traveler from northampton

Nice hotel that's central to everything

Posted Apr 7, 2017
Pros: Nice hotel, clean & comfortable. Rooms are very spacious.
Location: Hotel convenient to be able to walk to most attractions. Castle only across the way, a very short walk. Lots of shops & restaurants near by.
Quick and easy check in. Staff helpful, ordered a taxi to airport for us. Maps and leaflets on things to do at reception. Hotel close to most attractions.
Comment from Hotel Management
Apr 26, 2017 by Z Jakri - General Manager, Hotel Management
Thank you for your lovely comments, I am glad you enjoyed your stay with us.