View from property

Reviews of Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will say this is a great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a view of Edinburgh castle out our window.
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only challenge was the bathroom configuration. It was difficult for older persons to get in and out of the shower/bath as it was quite high and there was no handrail to steady oneself. The hotel has stairs going into reception and to the elevator. Hotel staff were excellent about helping with bags.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent. Close to shopping dining and entertainment. The staff were extremely nice and accommodating. They went above and beyond to address any issues.
Stayed 4 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 15, 2024
Dear Linda,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Edinburgh castle
Stayed 3 nights in Mar 2024
Response from Paul / Assistant Night Manager on Apr 14, 2024
Dear Beth,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

YANKUO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from George Miliaras on Apr 10, 2024
Thank you for choosing Apex Grassmarket Hotel for your recent stay in Edinburgh. We're delighted to hear that your experience with us was great overall.Your satisfaction is our top priority, and we're thrilled that everything met your expectations during your time with us. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yup
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 9, 2024
Dear Dave,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George M on Apr 10, 2024
Thank you for your review and for your stay.

10/10 Excellent

Erin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the things we wanted to see in Edinburgh and all within walking distance. Would stay here again!!
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 9, 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 6, 2024
Dear Theodore,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

6/10 Okay

GABRIEL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was a little uncomfortable. Only have the shower had a screen so some water would spill out. The toilet seats were oddly shaped for a smaller person. Otherwise the hotel was nice.
Stayed 3 nights in Apr 2024
Response from Gergely on Apr 6, 2024
We truly appreciate your valuable feedback, as it helps us to continuously improve our services. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.

8/10 Good

Alex

Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 14, 2024
Dear Alex,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a fabulous location
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on Apr 6, 2024
Dear Laura,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Great food. Amazing service. Perfect location.
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on Apr 2, 2024
Dear Stephanie,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

SARAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Friendly staff. Wonderful amenities. Loved the locations and view!
Stayed 1 night in Mar 2024
Response from Reception on Apr 1, 2024
Dear Sarah,Thank you for staying at Apex Grassmarket hotel and taking your time to leave such a positive feedback.We are glad to hear you enjoyed our hotel amenities and staff made you feel welcomed!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

10/10 Excellent

Carol Ann

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was in the historic Grassmarket area, close to many major sightseeing spots as well as lots of bars, restaurants and shops. The staff were very friendly, accommodating and helpful especially in the dining area. A special mention to Charlie who looked after our special orders at breakfast.
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 30, 2024
Dear Carol Ann,We are truly grateful for your wonderful review! Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed our hotel's convenient location in the historic Grassmarket area, and that you found it close to many major sightseeing spots, as well as a variety of bars, restaurants, and shops.Additionally, we're delighted that our staff made your stay memorable with their friendly, accommodating, and helpful service, especially in the dining area. Your special mention of Charlie warms our hearts, and we will be sure to pass on your kind words. Thank you once again for choosing to stay with us. We can't wait to welcome you back for another enjoyable visit in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Noel, Elk Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and staff are courteous.
Stayed 1 night in Mar 2024
Response from Apex Grassmarket Hotel on Mar 30, 2024
Dear Noel,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced great customer service and found our staff to be courteous during your stay.Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impact on your experience. Your kind words will be shared with them as recognition for their efforts.We truly appreciate your feedback, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Catherin, Skelmanthorpe

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 29, 2024
Dear Catherin,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a perfect experience during your recent stay.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that you particularly enjoyed or any areas where you believe we excelled, we would love to hear about it.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great choice for being in the heart of Edinburgh. Brilliant view of the castle. Easy walking to the heart of the city. Clean, comfortable room with a nice bathroom. We could not have been more pleased. Highly recommend
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 29, 2024
Dear Jeff,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a fantastic stay at our hotel.It's great to know that our central location provided you with easy access to all that Edinburgh has to offer, and we're thrilled that you enjoyed the brilliant view of the castle from your room. We strive to maintain clean and comfortable accommodations, and we're glad to hear that you found your room and bathroom to be to your satisfaction.Your recommendation means the world to us, and we couldn't be happier to have exceeded your expectations. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,Sara ReceptionApex Grassmarket Hotel

6/10 Okay

Clara

Liked: Property conditions & facilities
While the property was pretty nice, I had some issues with my room. I had to complain about my broken toilet at least 4-5 times until I was FINALLY given a new room - which was basically at 6am on the morning of check out. This shouldn't have had to be this difficult. Even after maintenance came to fix the issue several times to no resolution, I was told by the receptionist that "all of our toilets in Europe are like this." Do European toilets not flush?? Absurd. It was only the morning after when I called to complain again that the AM receptionist, Vasyl, finally acknowledged my situation and gave me a new room.
Stayed 1 night in Mar 2024
Response from George Miliaras on Apr 10, 2024
Thank you for choosing Apex Grassmarket Hotel and for sharing your feedback with us. While we're pleased to hear that you found our property nice, we are deeply sorry to learn about the issues you encountered with your room, particularly the broken toilet.Please accept our sincerest apologies for the inconvenience and frustration you experienced due to the prolonged resolution process. We understand that this should have been handled more efficiently and with greater urgency. Your feedback regarding the response you received from our receptionist is concerning, and we will address this internally to ensure that such incidents do not recur.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience and understanding throughout this ordeal.We hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay during any future visits to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a view of the castle. Location was great and made the city very walkable. Enjoyed our stay and will definitely be back.
Stayed 2 nights in Mar 2024
Response from Gergely on Mar 27, 2024
Dear Caleb,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,

10/10 Excellent

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t think I would have liked Edinburgh as much as I did if I didn’t stay here.
Stayed 3 nights in Mar 2024
Response from Reception on Apr 1, 2024
Dear Ericka,Thank you for staying at Apex Grassmarket hotel and for your lovely comment!We are glad to hear we have made your time in Edinburgh special! I will share your feedback with the team as it surely will brighten their day!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was in a great area and the view was amazing. Transportation was easy to get to and walking distance from everything was easy
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 25, 2024
Dear Emily,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Feb 2024
Response from Paul / Assistant Night Manager on Mar 24, 2024
Dear Christine,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean and very convenient and accessible to sites, shopping, restaurants, etc
Stayed 4 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 24, 2024
Dear Sandra,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable distance to all tourist area and friendly staff, will recommend 👍
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 22, 2024
Dear Stanley,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time
Stayed 3 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 21, 2024
Dear Thomas,Thank you for your review! We're delighted to hear that you had a fantastic time during your stay with us.Ensuring our guests have a memorable experience is our top priority, and we're thrilled that we could contribute to your enjoyment. If there's anything specific that stood out to you or if you have any feedback on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 19, 2024
Dear Michelle,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 18, 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, knowledgeable staff, was upgraded, very clean comfy room and great breakfast. Good pool and sauna etc.
Stayed 1 night in Jan 2024
Response from Sina Rastaiesh on Mar 16, 2024
Dear Mary,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly where we needed it to be, as it was convenient to the castle and the University. It was also well within walking distance of some terrific restaurants. The only negative item amongst the multitude of positives was that the gym equipment was broken. We will absolutely be staying at this location again the next time we are in the area.
Stayed 1 night in Mar 2024
Response from Sina Rastaiesh on Mar 16, 2024
Dear Keith,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Diana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was fantastic. Every one of the staff was helpful and kind. We really appreciated the extra info (good restaurants near etc) that Alisdair provided. He was a true gem. I hope to come back and stay at this property as it was so welcoming.
Stayed 3 nights in Mar 2024
Response from Judita on Mar 14, 2024
Dear Diana,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay and that our staff, especially Alasdair, made such a positive impression on you. Providing helpful information and ensuring our guests feel welcome is always our top priority, and we're delighted that Alasdair went above and beyond to enhance your stay. We'll be sure to pass along your kind words to him and the rest of our team. We can't wait to welcome you back for another memorable stay at our property!Kind regards

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 15, 2024
Dear Owen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Jayclyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the Apex Grassmarket! The location couldn’t be better! Everything we wanted to do was within walking distance, shopping, pubs, tour meeting spots, plus we had a view of the castle!
Stayed 5 nights in Mar 2024
Response from Gergely on Mar 13, 2024
Dear Jayclyn,Thank you for choosing Apex Grassmarket Hotel.We are delighted you enjoyed your time here in EdinburghThank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards Gergely Duty manager Apex Grassmarket

10/10 Excellent

Dora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and service
Stayed 1 night in Mar 2024
Response from Gergely on Mar 13, 2024
Dear Dora,Thank you for choosing Apex Grassmarket Hotel.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,Gergely Duty manager Apex Grassmarket

10/10 Excellent

Christopher, Llandysul

Liked: Cleanliness
It was central clean and tidy service was excellent
Stayed 3 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 11, 2024
Dear Christopher,Thank you so much for sharing your experience with us! We're thrilled to hear that you found our location central, and that you appreciated the cleanliness and tidiness of our establishment.Providing excellent service is our top priority, and we're delighted to learn that we met your expectations in this regard.Your kind words are truly appreciated, and we can't wait to welcome you back for another wonderful stay!Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsite parking at £15 per night was a very good add-on. Breakfast is sumptuous!
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 11, 2024
Dear Melanie,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our onsite parking to be a valuable addition to your stay. We understand the importance of convenience, and we're glad that our parking option met your needs.Additionally, we're delighted that you enjoyed our sumptuous breakfast offerings. Providing a satisfying dining experience is important to us, and we're pleased to hear that we hit the mark.We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Warm regards,Sara ReceptionApex Grassmarket Hotel

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location for trains
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 14, 2024
Dear Annette,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay with us.We're delighted that our convenient location near the train station made your travels more effortless. Providing easy access to transportation options is one of our top priorities, and we're glad to hear that it added value to your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was offered an upgrade but only for the second night so was hardly worth moving and was happy enough with the room I had. Breakfast was lovely
Stayed 2 nights in Feb 2024
Response from Judita on Mar 12, 2024
Dear Lorraine,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your stay overall and that you found our breakfast to be lovely.We apologize for any inconvenience regarding the timing of the upgrade offer. We always aim to provide the best possible experience for our guests, and we regret if this fell short of your expectations. Your feedback will be shared with our team to ensure that similar situations are handled more effectively in the future.We're glad you were happy with your room and hope it provided you with the comfort and amenities you needed during your stay.Should you have any further feedback or if there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards,Judita

8/10 Good

Justine

Stayed 5 nights in Feb 2024
Response from Paul / Assistant Night Manager on Mar 15, 2024
Dear Justine,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Good

Theo, Cranberry Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul / Assistant Night Manager on Mar 15, 2024
Dear Theo,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Jaime

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and accomodating. Staff was really friendly. And the views from the balcony were deffinetly worth it
Stayed 3 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 9, 2024
Dear Jaime,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience during your stay and that our team made you feel welcome and accommodated.We're delighted that you enjoyed the views from your balcony. Providing memorable experiences and breathtaking views is what we strive for, and we're thrilled that we could deliver on that for you.Your kind words about our staff will be shared with the team, as they take great pride in providing exceptional service to our guests.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

2/10 Terrible

william, anaheim

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 19, 2024
Hello WilliamI am sorry to hear about your poor stay with us. Please contact us directly so we can investigate what went wrong.Warm RegardsDave Duty ManagerApex Grassmarket Hotel

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul / Assistant Night Manager on Mar 15, 2024
Dear Sandra,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Caroll

Stayed 1 night in Mar 2024
Response from Gergely on Mar 27, 2024
Dear Caroll,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Kind regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul / Assistant Night Manager on Apr 2, 2024
Dear Mark,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Good

Victor

Stayed 3 nights in Feb 2024
Response from Paul / Assistant Night Manager on Apr 2, 2024
Dear Victor,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Laurel

Traveled with group
Antonio at checkin superb, however all staff from reception to restaurant excellent. A beautiful area to stay, central to so many sites. And the view of Edinburgh castle well just spectacular!
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on Mar 5, 2024
Dear Laurel,Thank you for sharing your wonderful feedback about your recent stay at Apex Grassmarket Hotel. We're delighted to hear that you had an exceptional experience with us.It's fantastic to know that Antonio provided superb service during check-in and that the rest of our staff, from reception to the restaurant, exceeded your expectations. We'll be sure to pass along your compliments to the team.We're glad you enjoyed the beautiful area and the spectacular view of Edinburgh Castle from our hotel. It's our pleasure to provide such a central and picturesque location for our guests to enjoy.Thank you for choosing to stay with us, and we hope to welcome you back to Apex Grassmarket Hotel soon.Dave Duty ManagerApex Grassmarket Hotel

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Response from Apex Grassmarket Hotel on Mar 2, 2024
Dear David,Thank you for choosing Apex Grassmarket Hotel for your stay in Edinburgh. We're thrilled to receive your 5 out of 5 rating on Expedia! It's wonderful to hear that you had a fantastic experience with us.If you have any further feedback or if there's anything we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience.Dave Duty ManagerApex Grassmarket Hotel

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was really friendly. Everything was up to par and always felt super safe.
Stayed 2 nights in Feb 2024
Response from Apex Grassmarket Hotel on Feb 29, 2024
Dear IndiaThank you for taking the time to share your feedback with us. We're thrilled to hear that you had a fantastic experience during your recent stay at Apex Grassmarket Hotel.It's wonderful to know that you found our location to be great and we truly appreciate your kind words about our friendly staff. Ensuring that our guests feel welcomed and well-cared for is our top priority, and we're delighted that our team's hospitality enhanced your experience.We hope to have the pleasure of welcoming you back to Apex Grassmarket Hotel in the future for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Sara ReceptionApex Grassmarket Hotel