While the property was pretty nice, I had some issues with my room. I had to complain about my broken toilet at least 4-5 times until I was FINALLY given a new room - which was basically at 6am on the morning of check out. This shouldn't have had to be this difficult. Even after maintenance came to fix the issue several times to no resolution, I was told by the receptionist that "all of our toilets in Europe are like this." Do European toilets not flush?? Absurd.
It was only the morning after when I called to complain again that the AM receptionist, Vasyl, finally acknowledged my situation and gave me a new room.