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Reviews of Best Western Kings Manor Hotel

3 out of 5
Best Western Kings Manor Hotel
100 Milton Road East, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1001 reviews" "
Rating 8 - Good. 353 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Elaine

Traveled with group
Liked: Cleanliness, staff & service
Good stay but the shower needs more pressure and the rooms were very warm but other than that an excellent stay with lovely staff and food
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, comfortable room, good facilities.
Stayed 1 night in Apr 2024

10/10 Excellent

ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in this area but live in London. Iv used this hotel. Numerous times. Say no more. Staff good food could be better but it is good Rooms good parking hood easy reach of Edinburgh and Musselburgh all in al 9.7 out of 10 if the food was top class instead of good. 10 and excellent value for money. Not the dearest or cheapest in town. But will continue to use the hotel without complaint
Stayed 1 night in Apr 2024

10/10 Excellent

Albrie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was for three nights in this hotel and i can say that is one of the best hotels there . In this hotel you can enjoy the sauna sttiming , swiming pool and the gym as well and you don’t have ro pay for them coz are included on the price . The staf was nice and friendly .
Stayed 3 nights in Feb 2024

6/10 Okay

Alan

Business traveler, Traveled with partner
Would stay there again as generally good and handy for the Edinburgh Infirmary
Stayed 2 nights in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate hotel with reasonable facilities and pleasant staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Luizita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious bedroom
Stayed 4 nights in Jan 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
There isn’t too much wrong with the Kings Manor but it isn’t easy to love this place, which has a feel of the 1970s about it. The location is pretty good if you want somewhere that is easy to access by car. It has free parking and is on a bus route. The greeting in reception was friendly and helpful and the directions to my room were clear. The building has been extended over the years and doesn’t have any kind of atmosphere. The door to the room was quite scuffed and scruffy. It was one of those old-fashioned hollow ones with a cheap veneer surface. Definitely not sound proof! The room was compact but had everything I needed, including a very nice, modern shower room. The room was clean and the bed was OK, without being luxurious. On checking in, I was required to reserve a table for breakfast. A sign on the Reception desk rather sternly warns guests that, if they are late for their reserved slot, it is unlikely that staff will be able to accommodate them later. That being the case, it seems a pity that they can’t get the dining room open at the advertised time! The breakfast was fine although I never managed to find the advertised porridge. Check out was smooth, speedy and friendly. All in all, the hotel is OK as a stop-off but it feels characterless and stuck in a previous decade. The building extension hasn’t done anything to generate any feeling of warmth or cosiness, although the staff certainly do their best to mitigate this.
Stayed 1 night in Jan 2024

6/10 Okay

peter

Business traveler
Stayed 1 night in Jan 2024

10/10 Excellent

N

Stayed 4 nights in Jan 2024

8/10 Good

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Francoise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay thank you
Stayed 2 nights in Jan 2024

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely professional in all departments. Only snag was heating was set on timer and room got very cold through the night. Also length of curtains in room 109 was ceiling to floor which would be excellent for drafts but when closed blocked off heat from heaters,so heating was not effective at all. Apart from that I will definitely stay again and recommend this hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Zhi Kui

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good value for money. Very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional
Stayed 1 night in Jan 2024

4/10 Poor

R

Liked: Room comfort
Disliked: Cleanliness, staff & service
welcome to the third world hotel
Often stayed before, but apparently put in the 'homeless' wing. Untrained staff
Stayed 3 nights in Dec 2023

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay to visit family over Christmas
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam, Edinburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay with an excellent and spacious room. Check in was simple and effective especially given the timings and date. The staff could not have been more helpful. The pool was another delight!
Stayed 1 night in Dec 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t rate this place highly enough! The staff could not have been better. Definitely coming back!
Stayed 2 nights in Dec 2023

4/10 Poor

Darren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very small for the price I paid. Walls were very thin, I could hear the people next door breathing as they slept along with their conversations and tv early in the morning.
Stayed 2 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Clarine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. On-site restaurant was especially good and breakfast buffet was consistently good.
Stayed 4 nights in Dec 2023

8/10 Good

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, area was conveniently close to brunstane train station, the restaurant food was surprisingly decent but the breakfast left a bit to be desired.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lovely stay
We had a lovely stay , the room was nice , the beds were comfortable and was serviced every day . The breakfast was very good with a big selection of hot and cold food and that staff were very friendly.
Stayed 3 nights in Dec 2023

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here in Portobello best western. Hotel is clean, staff friendly and helpful. Breakfast was very good. We would have enjoyed the adjoining gym if we had more time. Had a lovely walk to the beach and up Portibello where some lovely shops are and had a latte before the walk back. Room was quite small but we were comfortable, and clean. No fridge which we are used to having and a complimentary water always nice. I think perhaps some new carpet and paint will freshen the hotel rooms and hallways but really was nice as is, perhaps consider for future for sure.
Stayed 2 nights in Dec 2023

6/10 Okay

Bianka

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Also, very dog friendly which is appreciated
Stayed 1 night in Dec 2023

8/10 Good

Mohammed

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ray

Good quality hotel
Good quality hotel, large room with a big bed, nice an£ clean
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for a nearby wedding, they managed to check us in early and even helped when the sole fell off one of our shoes. Staff were great and the room was clean, can't fault it.
Stayed 1 night in Oct 2023

6/10 Okay

Tony

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Won’t stay again:(
The staff on check in great :) staff on check out couldn’t be bothered. Room ok I travel most weeks and i have to say the breakfast was absolutely rubbish. So glad I didn’t stay for dinner.
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Guy

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Patience

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and surroundings
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, elevator, parking, onsite dining.
Stayed 2 nights in Oct 2023

4/10 Poor

Harsha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We stayed just the night. The room was quite spacious for a king sized bed and a twin in the same room. The biggest let down was the cleanliness. Husband went into the shower the next morning and used the bath gel, which was a home to the most foul smelling mold concoction. The room smelled like burning sulphur and made it difficult to breathe. Called the reception that sent someone over immediately who only poured out the previous content and just replaced it with the new soap mix. They did nothing to address the sulphur smell and said nothing else but "that's so weird" we have not had it before. The reception also just noted it down without really offering an apology or an alternative room. We checked out super early around 6-7 am. Such a shame, the hotel should do better around hospitality and cleanliness.
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Stayed 1 night in Oct 2023

6/10 Okay

Antony

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Deb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accommodating and made our stay as enjoyable as possible.
Stayed 1 night in Oct 2023

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay here again. The room smelled like smoke and there were stains everywhere. The sheets and pillow cases had tears in them. The walls were paper thin and you could hear everything above, below and beside you. The staff had little to no knowledge of simple questions, like an exit to the parking lot.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Zhiqing

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice place to stay
The hotel is very basic, different from advertising photos. small space of room is just enough for a bed, chairs in the room dirty, shower is small and slow water droplets, towels are sticky, no bottle of spring waters for expensive night rates, carpet is dirty…..not worth of money spend even compared with a hostel
Stayed 1 night in Sep 2023

6/10 Okay

Graham

Business traveler
Liked: Staff & service
It’s ok!
Was only in the hotel for one night for work and overall it was ok just not great. Room was dated and needs an update. Dinner service was again just ok, nothing special but not mind blowing, a huge menu to choose from which always concerns me.
Stayed 1 night in Sep 2023