Standard Room, 2 Double Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Holiday Inn Express Edinburgh City West, an IHG Hotel

3 out of 5
Holiday Inn Express Edinburgh City West, an IHG Hotel
107 Queensferry Road, Edinburgh, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 407 out of 1000 reviews" "
Rating 8 - Good. 415 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Simon

Business traveler
Liked: Staff & service
Disappointing there is a £5 parking charge. It’s a holiday inn, you get what you pay for….kinda.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 17, 2024
Thanks for the review and feedback, Simon.All the best,Agnes

6/10 Okay

Lucy

Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on Apr 11, 2024
Thanks for the review, Lucy.All the best,Agnes

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
Thanks for the review, Pavel.All the best,Agnes

6/10 Okay

ANDERSON

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Average. Not clean. Expensive.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 2, 2024
Thanks for the review, Anderson!All the very best,Agnes

10/10 Excellent

Elizabeth, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and knowledgable. The breakfast was excellent.
Stayed 7 nights in Mar 2024
Response from Hotel Operations Manager on Apr 2, 2024
Thanks for the review, Elizabeth!We're pleased to hear that you found our team friendly and knowledgeable!All the best,Agnes

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Mar 8, 2024
Thanks for the review and feedback, Kiera.We're pleased to hear that you enjoyed our breakfast service!All the very best,Agnes

6/10 Okay

TOLGA

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 22, 2024
Thanks for the review!All the best,Agnes

6/10 Okay

KYLE

Na
Response from Hotel Operations Manager on Feb 7, 2024
Thanks for the review, Kyle!All the best,Agnes

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Could have done with plates being cleared at breakfast but nice stay for the price
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review and feedback!We're pleased to hear that you found our hotel, good value for money.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best,Agnes

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Jan 29, 2024
Thanks for the review!All the best,Agnes

6/10 Okay

Scott

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 18, 2024
Thanks for the review and feedback, Scott!All the best,Agnes

8/10 Good

JASMIN

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very good fantastic the only thing we ordered double but got single beds
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
Thanks for the review, JasminWe're so pleased you enjoyed your stay here. We have a team on site 24/7 who can talk about any mix-ups regarding rooms and can see if there's anything they can do to amend it.All the best,Agnes - Hotel Operations Manager

6/10 Okay

Scott

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
Thanks for the review, ScottAll the best,Agnes

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 9, 2024
Thank you for the review, John.All the best,Agnes

10/10 Excellent

Yilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Jan 29, 2024
Thanks for the review!All the best,Agnes

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Hotel Operations Manager on Jan 29, 2024
Thanks for the review!All the best,Agnes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recommend
The hotel was really nice, very new and great amenities. The breakfast was delicious and with great variety.
Stayed 3 nights in Dec 2023
Response from Hotell Operations Manager on Dec 29, 2023
Thanks so much for your top marks.All the best, Agnes -

6/10 Okay

Cameron

Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Hi Cameron, thanks for the rating. We hope to see you again and All the best, Agnes - Hotel Operations Manager.

10/10 Excellent

Sibusisiwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Sibusisiwe, we're grateful for the lovely feedback.All the best, Agnes -

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 29, 2023
Daniel, thanks for the amazing rating. All the best, Agnes -

6/10 Okay

Tahmena

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
I travel a lot and anytime we check in we are greeted very warmly by reception staff and they are welcoming and answer any questions appropriately. Upon arrival we went to the reception desk and one member of staff was serving another customer. we then had the privilege of a staff member that not only did not greet us or have anything pleasant to say but was very grumpy and not helpful. I had to ask about the parking situation to which he looked annoyed at, he gave me the impression he had better things to do then help me understand the hotels amenities. The room we slept in was so draughty and cold we did not get much sleep. The next morning we went down for breakfast, we had to wait in a queue which was not bad the staff worked hard to seat us ASAP. No veg options, took long time to refill the buffet. We could only have toast and croissants for breakfast. We didn't stay our whole stay we left earlier then expected and as we was checking out we had the unfortunate staff member again to check us out. I walked up to reception and said that we wanted to check out only response was “ok, that’s all” I went on to say goodbye and left. I expected a “hope you had a great stay!” But nothing. Just to mention the bar staff were amazing so kind and forthcoming.
Stayed 2 nights in Dec 2023
Response from Agnes - Hotel Operations Manager on Dec 27, 2023
Tahmena, thanks for your feedback.We're sorry to see your welcome wasn't what we'd expect from the team, though we appreciate the comments about the bar team's service.Vegetarian sausages are available on request, we're sorry if this wasn't made clear to you. The egg and beans are also vegetarian friendly from the hot items. Please let us know next time and we'll make sure these are cooked off for you.We hope to welcome you back to the hotel in the future.Best wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 20, 2023
Thank you for the review!All the best,Agnes

6/10 Okay

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bring your own pillow!
Room was spotless and very spacious. The bed was comfortable however the pillows were extremely hard and uncomfortable
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thank you for your review, Natalie.We really appreciate you taking the time to do so!It's great to hear that you found our rooms to be spotless and beds comfy.We have a team on site 24/7 who can help with any issues you may have such as pillows that aren't to your taste. Please let them know and they'll do their best to help you find the perfect pair!All the best,Agnes - Hotel Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 13, 2023
Thanks for the review.All the best,Agnes

10/10 Excellent

Eifion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for the review, All the best,Agnes

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff Warm welcome Great night's rest Good breakfast
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 8, 2023
Thanks for the review and feedback, Monica!We really appreciate it and are so glad to see that you found our team to be lovely and welcoming.All the best,Agnes

10/10 Excellent

Nayomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 5, 2023
Thank you for your review.We really appreciate it.All the best,Agnes

10/10 Excellent

Robbi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at the Holiday Inn Express-City West. The staff and facilities were friendly and clean. Definitely will stay there if we return in the future.
Stayed 8 nights in Nov 2023
Response from Hotel Operations Manager on Dec 4, 2023
Thank you for your review, Robbi.We really appreciate it.We're so pleased to hear that you had an amazing stay at our location and we cant wait to be able to welcome you back with us again soon!All the best,Agnes

6/10 Okay

Willa, Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property but just a bit disappointed bec I can get the points to my IHG account just bec I booked it thru expedia while Hilton always honor my stays regardless of the 3rd party booking.
Stayed 6 nights in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thank you for the review, Willa!We really appreciate it and hope to be able to welcome you back with us again soon. We're glad to hear you liked the property and we do hope to be able to welcome you back soon!All the best,Agnes

6/10 Okay

Philip

O
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review. We really appreciate it.All the bestAgnes

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Booked by mistake instead of same hotel closer to airport. Still only a 20 minute drive. Place was very new and modern. Clean rooms and bathrooms. Had a nice bistro with food and drinks. Easy check in and out.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
We're so pleased to hear that you had a lovely stay here with us and we hope to be able to welcome you back soon!All the best,Agnes

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 21, 2023
Thank you for the review, Mark.We really appreciate the feedback and are glad to hear that you liked our lovely and clean location! All the best,Agnes

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay
Overnight stay was very good. Staff were very helpful. Bed was very comfortable and we had a great sleep.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
Thank you for the review, Anne.We're so pleased that you had a great stay and we hope to welcome you back with us again soon.All the best,Agnes

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Nov 2023
Response from Hotel Operations Manager on Nov 17, 2023
Thank you for the review, we really appreciate it.We're glad to see that you had a great stay with us!All the best,Agnes

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 15, 2023
Thanks for the review, We really appreciate it.All the best,Agnes

10/10 Excellent

Bhowmik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and spacious rooms
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 10, 2023
Thank you for your review and feedback, we really appreciate it.All the best,Agnes

6/10 Okay

MELVYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor choice of evening meal, and some items were not available. Friday for example no potatoes of any kind
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Thank you for the feedback, Melvyn.We appreciate it.We're were offering a limited menu due to food and supplier shortages. We hate to let our customers down but hope the other aspects of your stay made up for this. All the best, Agnes

10/10 Excellent

Stephen

Liked: Amenities
Very friendly staff
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Thanks for the review, Stephen.We really appreciate it.Our team do their very best to make sure that you have an amazing stay!All the best, Agnes - Hotel Operations Manager

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
The views are not guaranteed
I booked this hotel because I thought I was going to get a view over Edinburgh and the castle as detailed in their website, however the first room I was offered was so small it was difficult to walk around and the view was of the car park and bins (1st floor) on explaining to reception I had booked a 2 night stay I was offered a room on the 2nd floor which was certainly better in term of room size it felt double the size and a bit of a view albeit it towards Sainsburys and the complicated road junction. I am always baffled with hotels that major on its views for bookings and then offer you a ground floor offering, especially when its more than 1 night.
Stayed 2 nights in Oct 2023
Response from HOM on Oct 31, 2023
Hi, thanks for taking the time to leave a review. We appreciate your feedback. Please drop us a message so we can explain the situation to you. All the best, Agnes - Hotel Operations Manager.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend to visit here,the people aer very lovely.
Stayed 2 nights in Oct 2023
Response from HOM on Oct 31, 2023
Thanks for the 5/5 rating, Marsha. Thanks for the recommendation and we hope to see you again soon. All the best, Agnes - Hotel Operations Manager.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was dated but ok. Breakfast was good. Parking was good. Location was odd and was hard to find. All in all, our stay was satisfactory there.
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on Oct 26, 2023
Thank you for the review and feedback, Christopher. We really appreciate it and hope to be able to welcome you back with us again soon.

8/10 Good

Durali

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 14, 2023
Thank you for your review, Durali All the best,Agnes

6/10 Okay

Gary

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 25, 2023
Thank you for your review, Gary! It's greatly appreciated.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, room comfort
Great Stay
Nice place with great service, breakfast and views.
Stayed 5 nights in Oct 2023
Response from Hotel Operations Manager on Oct 18, 2023
Thank you very much for the review and feedback! We really appreciate it. We're so glad that you enjoyed your stay with us and the lovely views!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on Oct 17, 2023
Thank you very much for the review and feedback!

6/10 Okay

Kim Man

Traveled with family
Liked: Room comfort
Stayed 5 nights in Oct 2023
Response from Hotel Operations Manager on Oct 17, 2023
Thank you very much for the review and feedback!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a nice hotel
Everything was clean and the room was in a very good state. We were particularly pleased with the size of the family room. It was very comfortable for a family of 4. The hotel location is well connected to the city center with public transport. We would definitely return.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 11, 2023
Wow! Thank you for the review and amazing feedback, Mathew! We really appreciate it :) We're so glad to hear that you had an amazing time with us and we look forward to welcoming you back with us again soon.

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness
Paid close to £200 for a small room with badly stained carpet for less than 12 hours. Had to check out (for flight) before breakfast, so can’t comment on that. Not feeling like I got value for money. Linens were decent, though.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 9, 2023
Hello David,Thank you for your review and feedback, we really appreciate it and hope to be able to welcome you back with us again soon :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating. Kudos to the staff! We loved our stay! Keep up the good work guys!
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 9, 2023
Thank you for your review and feedback, we really appreciate it and hope to be able to welcome you back with us again soon :) Our staff do their very best to ensure our guests have the best experience possible!

10/10 Excellent

Eleonora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place offert an optimal position! In about 20 mins you can walk to the city centre walking by the river and go through dean village (it’s amazing). The breakfast is great e the bar 24h 7/7 is awesome.. the staff was great! There are some pubs and grocery nearby
Stayed 4 nights in Sep 2023
Response from Hotel Operations Manager on Oct 9, 2023
Thank you for your review and feedback, we really appreciate it and hope to be able to welcome you back with us again soon :) Our staff do their very best to ensure you have an amazing time when with us!