Ratings based on 526 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from liverpool

Nice hotel, excellent staff

Posted Apr 12, 2017
Very helpful & friendly staff made us feel very welcome & went out of their way to help us find our way around Edinburgh. We would thoroughly recommend this hotel
Comment from Hotel Management
Apr 17, 2017 by GMMarcinJ, Hotel Management
Dear Ann, Thank you for your review. It is great to read comments such as yours. Your comments have been passed to our team. Hope to welcome you back in the near future. Sincerely, Marcin Jurczak Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

A lovely base for edinburgh

Posted Mar 13, 2017
Only a short bus ride to the centre, easy to find and has parking! The staff were really lovely too!!
Comment from Hotel Management
Mar 14, 2017 by GMMarcinJ, Hotel Management
Dear emma, Thank you for your review. I'm happy you found our team to be friendly and found our location convenient. Hope to welcome you back soon! Sincerely, Marcin Jurczak General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Fantastic for a weekend away but not for 3 adults

Posted Feb 20, 2017 on Ebookers
Staff are amazing, hotel and food amazing, prices alittle high but worth it. Only bad thing was we asked for 1 room for 3 adults and the room was rather cramped. Other wise we would really recommend this place
Comment from Hotel Management
Feb 28, 2017 by GMMarcinJ, Hotel Management
Hi jade, thanks for review and great to see you enjoyed your stay. If you are looking for more space, I would recommend to book a Mini Suite for your next stay. Sincerely, Marcin Jurczak General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel easy access

Posted Feb 20, 2017
A very polite and helpful staff full of courtesy. À warmth welcome by receiptionist once you check in.
Comment from Hotel Management
Feb 28, 2017 by GMMarcinJ, Hotel Management
Hi Anonymous, thank you for your comments. Great you found our reception team particularly friendly. Many thanks, Marcin Jurczak General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent place

Posted Feb 16, 2017
Shower head leaked around hose so very low water pressure.
Comment from Hotel Management
Feb 22, 2017 by MJurczakGM, Hotel Management
Dear Guest, Thank you for the review. Please accept my sincere apologies for the issues with shower pressure during your recent stay. We are doing monthly checks of our showers and I'm sure my team will rectify any issues in due course. Hope to welcome you back to the hotel in the near future. Sincerely, Marcin Jurczak General Manager
2 out of 5
by A verified traveler from Leicester

Draft from windows

Posted Feb 15, 2017
I booked family room . The draft from the windows was so sharp that I was unable put the ask kids to sleep on their bed. Explain to hotel staff -solution for first towel next to windows. They couldn't give us another room.Explanation give other rooms are even colder. Second again no action been taken to sort the problem. Really awful experience about the comfort regarding good sleep. Awaiting reply from hotel staff now what could they do now.
Comment from Hotel Management
Feb 20, 2017 by MJurczakGM, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel and please accept my sincere apologies for the issues you experienced. I believe Sunil, our Operations Manager, has been in touch with you to apologise and follow up on the issues you experienced. Sunil also followed up my the rest of the team at the hotel to deal with such instances in a better way. Hope to welcome you back to the hotel in the near future. Sincerely, Marcin Jurczak General Manager
5 out of 5
by Irene

Great stay

Posted Feb 2, 2017 on Hotels
Great place to stay friendly staff handy for all the local stuff. Pity it was just a one night stay, will definitely be back
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Hi Irene, thank you for your comments. We hope to welcome you back to the hotel soon! Sincerely, Marcin Jurczak General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Lovely hotel conveniently located

Posted Jan 3, 2017
This is the second time we stay here. The hotel has been renovated since the last time we stayed there. Great value for money, convenient commute to central Edinburgh and excellent starting point to visit the outskirts. Staff was absolutely great. Breakfast was excellent! We had New Year's Eve dinner and it was really great at a very convenient price. The only downside was the lack of hot water one morning but did not offset our wonderful experience. Highly recommend!
Comment from Hotel Management
Feb 27, 2017 by GMMarcinJ, Hotel Management
Hi Maria, Thank you for your review. Happy to read such a lovely comments and great to see you found our staff absolutely great. Sincerely, Marcin Jurczak General Manager
4 out of 5
by Wilma

Good location

Posted Dec 30, 2016 on Hotels
It's a great location for access to the city centre
5 out of 5
Recommended
for Couples
by A verified traveler from 'Ards

Good but too much

Posted Dec 29, 2016
Excellent stay; everything good except the food was too much. Smaller lunch portions would have been preferred, even at same price or lower if possible.