Let down by details and customer service
Posted May 16, 2016
We picked this apartment for a base to explore Edinburgh over a long weekend. The apartment is located amongst other residential homes in Leith, a 30 minute bus journey from Edinburgh itself. The site overlooks the Firth of Forth to one side, and wasteland/construction area to the other. The apartment is about 15 mins walk to the Royal Yacht Britannia.
The trip started with the news on checkin that a booking had been made in error for two apartments instead of the one required. Despite me asking for two double/twin rooms on the Expedia website, we had been allocated two apartments, each with two double rooms! I had also sent a confirmation message along with the booking, but I guess nobody bothered to read it. Worse still, Reception insisted that we would be charged for both apartments, and several weeks later and despite several calls to the owners and Expedia there has been no response from the 'customer service' department with regard to a refund. On this basis alone, I cannot recommend this apartment.
Aside from that the apartment was in reasonable condition, though the dishwasher was broken, and both bedroom carpets had deep black stains on them, which was unpleasant. The mattresses were of the cheapest quality (no 'good nights sleep guarantee' here!).
Edinburgh is not short of good accommodation, and the city itself is fantastic, so plan your trip and shop around!