Very disappointing stay. Checked out after 1 night
Posted Oct 18, 2016
Very disappointing stay. Had previously stayed and standards have dropped majorly. No restaurant in evening, although had been told there would be. Bedding poor. Tv didn't work. Bathroom light flashed on/off constantly when switched off. Not enough towels. Painting being performed in reception. Staff unaware of passcode to use debit machine. Poor service- while awaiting refund, staff chatting about hair styles- instead of finding out how to use debit machine. Inside and outside room - very noisy: my daughter and myself had no sleep. We had previously stayed in hotel (while premier inn and enjoyed stay). Has gone downhill now. No flowers/ no pretty pictures in room - as shown in photos. It was not explained in any correspondence that hotel was in process of changing 'hands' and the rooms should not have been charging the normal rates, when services provided so poor. I would have thought they should have closed for a week or so, and ensured the hotel / staff were suitable to run in a functioning manner.