Did not meet expectations
Posted Sep 16, 2016
The room was fine, but the bath is outdated. Seems like they turn off the water heating during nighttime and only switch it back on at 6:00. So when I take a bath at 5:30 because we leave early, water from the tap still cold. I have requested for an iron/ironing board when I booked AND hours before check-in I phoned the hotel again just to make sure that my request is granted. When we reach the hotel, still no iron/ironing board in the room. We arrived at 20:30 at the hotel to check-in and nobody's answering the door. If only not for other customers who are just coming back, we would have waited long outside. And then in the reception area, nobody on the desk while it says on a sign on the wall reception time is 8am-10pm. No bell on the desk to ring, but there was a bell on one of the doors to the reception. We rang several times no answer but we hear activity going on behind the walls of the reception. We we're waiting a good 15minutes when I decided to ring their phone. Quick answer but nobody came out. I only checked-in through the phone. On our last day, we want to have cooked breakfast, but they said it should have been ordered the night before. The problem is nobody told us this probably because we did not have a proper check-in. I was very disappointed, considering for the price I have to pay.