Ratings based on 1,447 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Da consigliare: comodo nella Old Town

Posted Nov 22, 2016
Buon albergo che giudico 4 stelle superiore. Comodissimo per posizione zona turistica, nuovo, moderno internamente ed in stile esternamente, ottima camera, silenziosa, buona colazione a buffet a circa 13 sterline a testa. Ho dato voto complessivo di 4 perchè 5 (eccellente) è per gli ottimi hotel a 5 stelle lusso.
Comment from Hotel Management
Nov 25, 2016 by Devon, Guest Relations, Hotel Management
Dear Anon, Thank you for taking the time to leave us some feedback and I apologise that I am unable to respond to your feedback in Italian. We hope to welcome you back to Edinburgh again soon. Many thanks, Devon
5 out of 5
by A verified traveler

Excellent experience!

Posted Nov 21, 2016
Stayed here for 2 nights for a birthday weekend away. Could not have asked for a better hotel or better service from the staff, they even went the extra mile and surprised us with some cupcakes for the occasion. Elisa from reception was extremely helpful and kind.
Comment from Hotel Management
Nov 25, 2016 by Devon, Guest Relations, Hotel Management
Dear Anon, Thank you for taking the time to leave us some feedback following your stay with us. I am delighted that you enjoyed your birthday weekend away and that Elisa took great care of you. I will be sure to pass your praise along to her and her managers. We hope to welcome you back to Edinburgh again soon. Many thanks, Devon
5 out of 5
by A verified traveler from b

Perfect location

Posted Nov 20, 2016
Ideal location, within walking distance for all the things we had planned. Hotel was first class and staff went the extra mile to ensure our stay was the best it could be.
Comment from Hotel Management
Nov 21, 2016 by Devon, Guest Relations, Hotel Management
Dear Donna, Thank you for taking the time to leave us some feedback following your recent stay with you. I am delighted to see that you enjoyed your recent stay with us. We hope to welcome you back to Edinburgh again soon. Many thanks, Devon
5 out of 5
by A verified traveler

Posted Nov 18, 2016
Sehr schöne Zimmer und das Frühstück ist einfach genial!
Comment from Hotel Management
Nov 21, 2016 by Devon, Guest Relations, Hotel Management
Dear Anon, Thank you for your feedback and I apologise that I am unable to respond in German. I am delighted to see that you enjoyed your stay with us. Many thanks, Devon
5 out of 5
by A verified traveler from Denver, USA

Great Hotel in a Perfect Location

Posted Nov 14, 2016
Location: Edinburgh Castle and Holyrood Palace are within walking distance.
This hotel is directly in the center of old town Edinburgh so, for site seeing, you couldn't get a better location. The hotel rooms are extremely comfortable and the morning breakfast is absolutely fantastic. Even when staying in the center of everything in a very busy area of town, my room was very quiet. I also enjoyed that it was a short walk to the railway station as I was touring the UK via rail.
Comment from Hotel Management
Nov 17, 2016 by Devon, Guest Relations, Hotel Management
Dear Kearnan, I am pleased tosee that you enjoyed your stay and thank you for taking the time to leave us some feedback. We hope to welcome you back soon & enjoy the rest of your UK tour. Many thanks, Devon Halliday
5 out of 5
by A verified traveler

A great Hotel right in the Royal Mile

Posted Nov 8, 2016
Pros: Location. Breakfast. Spa. Fridge in room. Great view from window.
Cons: No Clock in room. Cleaners cupboard was right next to my business room
Location: Right in the heart of the Royal Mile
Comment from Hotel Management
Nov 13, 2016 by Devon, Guest Relations, Hotel Management
Dear Anon, Thank you for taking the time to leave us some feedback following your stay with us. I am pleased that you enjoyed your stay and we hope to welcome you back to Edinburgh again soon. Many thanks, Devon
5 out of 5
by A verified traveler from UK

Highly recommended hotel met our expectations.

Posted Nov 5, 2016
Pros: We liked the spacious comfortable room which was spotlessly clean with a pleasant neutral decor. All the staff were friendly and helpful. The buffet breakfast was excellent. At our request we were given a quiet room (facing a rear courtyard) which had a view of the sea and the Salisbury Crags.
Cons: I would have liked a hook in the bathroom to hang a washbag or dressing gown.
Location: Central location on the Royal Mile within walking distance of Waverley rail station, near several bus routes and tourist sites e.g. the Castle.
Comment from Hotel Management
Nov 7, 2016 by Devon, Guest Relations, Hotel Management
Dear Nancy, Thank you for taking the time to leave us some feedback following your stay with us. I am delighted to see that you enjoyed your stay and we hope to welcome you back to Edinburgh again soon. Many thanks, Devon
4 out of 5
by A verified traveler from US

The location is perfect and the hotel is beautiful

Posted Oct 26, 2016
What a wonderful week in Edinburgh! The location of the hotel could not have been better. The hotel itself is quite beautiful and very well cared for. One thing I wished the hotel provided was robes. Other than that it was nearly perfect.
Comment from Hotel Management
Oct 30, 2016 by Devon, Guest Relations, Hotel Management
Dear D, Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay. We are able to provide robes on request but we only provide them in the Business Class bedrooms and above. I apologise that this was not explained to you. We hope to welcome you back again soon. Many thanks, Devon
4 out of 5
by A verified traveler from Banstead

Anniversary weekend stay

Posted Oct 25, 2016
Location: Centrally located on the Royal Mile, so brilliant for sightseeing and surrounded by bars and restaurants.
Good hotel centrally located on the Royal Mile. Recently refurbished so in good order throughout. However, no robes in our room (which you would expect at a spa hotel) and an empty minibar. Other than those minor gripes it was very good.
Comment from Hotel Management
Oct 30, 2016 by Devon, Guest Relations, Hotel Management
Dear Tim, Thank you for taking the time to leave us some feedback following your recent stay with us. I am delighted to see that you enjoyed your recent stay with us. I am sorry to see that you did not have any bathrobes in your bedroom we are always happy to supply these but we only provide them in the room to Business Class and above. We hope to welcome you back to Edinburgh again soon. Many thanks, Devon
4 out of 5
by A verified traveler

Top Hotel in Top Lage

Posted Oct 21, 2016
Sehr gutes Hotel in perfekter Lage. Personal sehr freundlich und hilfsbereit. Frühstück sehr gut. Betten sehr komfortabel, man kann sich das Bett nach seinen Wünschen einstellen lassen (Härtegrad der Matratze und Anzahl der Kopfkissen). Dusche (Badewanne mit sehr kleiner Trennwand) und Waschbecken könnten etwas größer sein. Sonst alles perfekt. Wir werden auf jeden Fall wieder dort buchen.
Comment from Hotel Management
Oct 30, 2016 by Devon, Guest Relations, Hotel Management
Dear Anon, Thank you for taking the time to leave us some feedback following your stay and I apologise that I am unable to respond to your feedback in German. I am delighted to see that you enjoyed your stay and we hope to welcome you back to Edinburgh again soon. Many thanks, Devon