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Reviews of Regent House Hotel

3 out of 5
Regent House Hotel
3-5 Forth Street, Edinburgh, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 583 reviews" "
Rating 8 - Good. 249 out of 583 reviews" "
Rating 6 - Okay. 113 out of 583 reviews" "
Rating 4 - Poor. 40 out of 583 reviews" "
Rating 2 - Terrible. 26 out of 583 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

panigot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and quiet. Just the digicope seems a bit tough.
Stayed 1 night in Apr 2024

10/10 Excellent

jabir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and valuable , clean and quiet 👍
Stayed 2 nights in Apr 2024

8/10 Good

Karen

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Was clean and comfortable and very central for our night out
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location, huge room.
Stayed 1 night in Mar 2024

2/10 Terrible

Alberto

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
In a few words, I would say: " steer away!". I stayed at the hotel for two nights. I arrived at 6 pm, and the hotel was unattended. At what is supposed to be the reception, there are only instructions on how to collect and return your keys. If you need more info, call the support at the number specified at the reception. When I booked my stay, the booking stated "breakfast included", although I couldn't enjoy any because at 7.30 AM, nothing was ready, and nobody was available onsite to ask any questions. There is no breakfast timetable at the reception or on their website either. On their website or where you book the room, they don't mention that the only way to reach your room is by steep, narrow stairs. Be aware that your room could be at the 2nd floor so 3 set of narrow steep stairs. Not for families with young children or elderly people. My room was quite noisy as it was straight on the stairs, and the window frame was old, which let a lot of cold wind into the room. The room itself is nothing special, small and enough to sleep in, although my bedroom was a single one and the bed wouldn't be comfortable for anybody taller than 180cm. Overall, it was a dreadful experience, mainly because nobody was on site to help you if needed ( I left at 7.30 Am one day and 8 AM the day after while I came back at 6 pm the first evening and 5.15 the evening after ). Potentially, you could die there, and nobody would notice it until the day you were supposed to leave.
Stayed 2 nights in Apr 2024

8/10 Good

DAVID

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Good value
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, central location. Comfortable and cozy atmosphere!
Stayed 3 nights in Mar 2024

10/10 Excellent

?????

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for good service! Highly recommend!
Stayed 1 night in Mar 2024

8/10 Good

Maude

Stayed 2 nights in Feb 2024

8/10 Good

Catherine E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No nonsense. Perfect for our needs - family of 4; easy walkable access to the sites of Edinburgh. Quiet neighborhood, but easy access to everything.
Stayed 6 nights in Dec 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place - no lift .
Great location , lovely room , fantastic view of the Firth of Forth, However you really should mention that there is no lift, as walking up 3 floors( 52 steps , slightly spiral staircase) with luggage is not easy. If you have any mobility issues, please request a lower floor . There is a tesco express right around the corner, very handy .
Stayed 2 nights in Dec 2023

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty little establishment in Edinburgh city centre within 10-15 minutes walking distance from the train station and Edinburgh old town for castle, royal mile, nice restaurants, etc. Tidy and cozy room with proper amenities!
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
After reading some reviews, I started to think we’d made a mistake, but we were pleasantly surprised. Easy access with door code, room basic but clean, we stayed in room 25. Bed very comfy, bathroom looks remodelled. Kettle and hot drinks available in room. Only downside is no lift but it’s such an old beautiful building that we did not mind carrying the pushchair up. Would definitely stay again if up for a short stay. Two minutes from John Lewis, the playhouse and OMNi centre
Stayed 2 nights in Dec 2023

10/10 Excellent

Richa

Liked: Cleanliness, staff & service, property conditions & facilities
Five star
Stayed 1 night in Nov 2023

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great accommodation option, right in the centre of Edinburgh and very close to everything! It’s very clean and comfortable, but I felt a little uncomfortable about there being no visible staff… key code entry etc, but otherwise a great place!
Stayed 2 nights in Nov 2023

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible! We loved the location and the building :) Room was great, super comfy beds! Thank you for everything!
Stayed 8 nights in Nov 2023

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL IN SCOTLAND This place was an absolute nightmare. The towels had hair on them, the pillowcases were stained and dirty, the shower head was broken, they shut the heat off overnight the first night I was there, and to top it all off: the last night I was there a bunch of drunk men came stumbling in at 1:30 in the morning, waking me up… they carried on loudly between the hallway and their room for a half an hour. Then left. They then came back at 3:45 in the morning to do the same thing over again. This should have never been allowed. It was disruptive and disrespectful to other guests. This hotel had no staff on site, so if you need extra towels and are not from the UK, you are completely screwed. Also there’s obviously no one there to monitor other guests for their bad behavior. DO NOT STAY
Stayed 2 nights in Nov 2023

10/10 Excellent

Bishal

Traveled with family
Nice stay
Stayed 1 night in Nov 2023

10/10 Excellent

denton

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing unique property. Was surprised when i walked into my room to see a piano in it. 5 travelers and it was so easily walkable and the Staffless checkin was easy. Will book again if in Edinburgh
Stayed 1 night in Nov 2023

2/10 Terrible

Savannah

Stayed 2 nights in Nov 2023

6/10 Okay

Diomedes

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
There is no staff to talk to if you inquire about tours. There is no elevator.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience in Edinburgh
The place is well located and we enjoyed very much our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed how clean and simple this property. Also unbearable proximity to everything you want including the train station. You could walk anywhere to see any tourist attractions, great dinning and shopping options around as well.
Stayed 3 nights in Oct 2023

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was nice but the promised services were not as advertised. There was mold in the shower when we arrived which was fixed. The cleaning people didn't replace the towels for the entire week despite leaving them on the floor as ask. They just hung them back up on the racks.
Stayed 7 nights in Oct 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay at a great rate. East access to everything. I would definitely recommend.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall enjoyed our stay, excellent location with easy reach of city sight seeing. Onl disadvantage was our room being on the second floor, has to lift our luggaes.
Stayed 2 nights in Oct 2023

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great neighborhood, lots of restaurant options, walkable, we liked the area and accommodations. Did not ever meet anyone, everything was done by code (which was easy too), but there was no breakfast options within the hotel if interested to purchase.
Stayed 3 nights in Sep 2023
Response from Regent House Hotel Team on Oct 11, 2023
Dear George,Thank you for taking the time to review your stay with us here at Regent House Hotel.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.

8/10 Good

Peter Miles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice space. Good location. The bathroom is located inside the main bedroom but the place sleeps more so it makes it inconvenient if you’re sleeping in the bedroom.
Stayed 2 nights in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

6/10 Okay

Tommy

Stayed 1 night in Sep 2023

4/10 Poor

Roger, Bethesda

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This "hotel" isn't even a good student hostel. It has no staff. You check in and out electronically. We carried our bags up 3 narrow stairways. One tiny room with 1 outside toilet and 1 outside shower serving 4 units and 8 or more people--all at near hotel rates. We booked on the run. Our fault for not reading the reviews.
Stayed 2 nights in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and clean. We had so many food options in walking distance. There was a car park pretty close and was very inexpensive
Stayed 2 nights in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

8/10 Good

Mike

Stayed 1 night in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

2/10 Terrible

Yessy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad customer service and false advertisement. It's a self check in hotel so no reception area or staff around. I'm traveling with my toddler who cant sleep in the warm temperature so AC is a must for us during summer. It stated in their list of amenities air conditioning, but no AC in the room, so I called the phone number given to ask about it and the response was very cold wihtout solution then put my call on silent.
Stayed 1 night in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear Yessy,Sorry to hear about the issues during your stay however we do not advertise AC. Regent House being a historic building in the city centre is not allowed for AC to be accommodated.Kind regards

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Location is super convenient and easy to find. The room was suoer soacious and comfortable. Great watwr pressure and temperature. We will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

8/10 Good

dan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
the whole process was issue free. Emails sent was very helpful upon our arrival. Hotel close to everything we wanted to see.
Stayed 2 nights in Aug 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

8/10 Good

Lindsay

Stayed 1 night in Sep 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Was clean. Fresh towels provided. Carpet was old. Staircase - very tight turns so an issue for old people or disability as there is no lift. Location was excellent.
Stayed 2 nights in Aug 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Due to the hotel being a historic building we are not allowed to have a lift on site which is stated in the hotel description.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

8/10 Good

Ng Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. 10 mins walk to City center which is very convenient.
Stayed 2 nights in Aug 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and convenient
Stayed 3 nights in Aug 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

10/10 Excellent

Esti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

8/10 Good

Christopher

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was stunning but could have been a bit cleaner. Checking in and out couldn’t have been better. Great location.
Stayed 3 nights in Aug 2023
Response from Regent House Hotel Team on Oct 4, 2023
Dear ,We very much appreciate your comments regarding your stay at the Regent House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

8/10 Good

Janelle

Liked: Amenities, property conditions & facilities
They need to put in a lift. The YouTube video that they send to show how to get in is very helpful. The place was quiet, clean and close to many restaurants.
Stayed 2 nights in Jul 2023

6/10 Okay

Mona

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was good. I should researched more as the hotel had no elevator. I am not sure how I felt about never coming into contact with anyone that worked there.
Stayed 2 nights in Jul 2023

6/10 Okay

Raphael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Strange Hotel, good location.
There are a number of things I did not like about this hotel. There is no person at a front desk to check you in (you use a code to get in and get your key), there is no lift to move your bags from one level to another, and there is rarely anyone in the office to help with advice. There is also a structural defect in the construction of the bathroom. The toilet is positioned in such a way that there is no room for the user's legs, given the positioning of the wall, regardless of whether the user is sitting or standing. That said, these are minor inconveniences, and the hotel is located in a lively neighbourhood with plenty of restaurants, shops, and transit links to the touristy partys of Edinburgh. As for me, I would not book here again, because I like the old-fashioned touch, but it may well be perfect for some guests who prefer not to have to deal with people.
Stayed 2 nights in Jul 2023

6/10 Okay

Pamathy

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The check-in video was extremely helpful, and it made the check-in process smooth and easy. We stayed in the family room, and it was large and comfortable for our family of 5. It’s really close to restaurants and a shopping mall, so everything was close and convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to check in and had an email with the information we needed. The beds were comfy as well.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn’t sure what to expect with a hotel where there were no people in real life- but honestly the whole experience was pretty painless. When I had questions- the number given to call always answered quickly and completely. The room was really pretty cool- 4 beds (1 double and 3 singles) and a piano! And HUGE windows! I could imagine being in a sitting room 200 years ago. The beds were comfortable as well. Definitely would stay again.
Stayed 1 night in Jun 2023