Didn't even get to sample the apartment we booked
Posted Dec 28, 2015
Sadly we didn't get to stay in the apartment we booked because they received two bookings for the same night from two people of the same name, and therefore assumed it was a duplicate and only reserved one room. As I was the second of the two people of the same name trying to check in, the apartment had already gone and they had no other availability, so had to send us to their sister hotel 3/4 of a mile further out of the town centre, which wasn't ideal on a damp weekend when we had anticipated being able to walk everywhere.
The receptionist at Richmond Place was very apologetic and did her best to help, arranging a free cab transfer for us, but it seemed that the reception team at Masson House (the substitute hotel) were less experienced at dealing with a situation like that, as they weren't in a position to be able to cover our taxi costs to travel in and out of town, and advised that we collected receipts and try to claim them back, but with no guarantee that it would be repaid to us.
In the end, the substitute hotel was nice enough and covered our means, but didn't offer the same level of amenities that we'd hoped for with our first booking. We simply took on the wind and rain and walked the extra 10-15 mins in each direction to save the hassle and potential conflict of an unsuccessfully resolved taxi rebate request at a later date and tried our best to make the most of the situation.