Underwhelmed by The Ritz.
Posted Feb 9, 2017
Expedia's posting for The Ritz oversold the hotel. We were very excited about our stay with them, until we checked in. It looks nice on the outside, and even the common areas are cute with a lot of character. However, the room was disappointing. We were underwhelmed to say the least. To start off, the hotel doesn't have an elevator, so you had to take your luggage up a lot of stairs. Also, the hotel rooms use an old skeleton key instead of a modern key card. Once inside the room, the carpet was old and questionable and there were cracks in the walls and ceiling. In the bathroom, the painted ceiling was peeling and flakes of pink paint fall onto the floor and into the tub, the shower was sad and hard to use, and the floor was soft and had questionable dark coloring to the laminate that might be mold.
I feel like the Ritz has so much potential, but they need to seriously consider some basic upgrades as well as repairs to the rooms. I understand that it's a hotel with more European character than the Hilton next door, but I was bothered by the condition of the room.