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Reviews of Sheraton Grand Hotel & Spa, Edinburgh

5 out of 5
Sheraton Grand Hotel & Spa, Edinburgh
1 Festival Square, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

bino, cupertino

Traveled with partner
Disliked: Cleanliness, staff & service
Average stay some staff was nice some were bad
Stayed 4 nights in Mar 2024

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class. Will definitely stay again the next time we visit Edinburgh.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verona Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay and would definitely recommend.
Stayed 4 nights in Mar 2024

4/10 Poor

Clive

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was ok no hot water in one of the two bedrooms we had, confusing light system for the bathroom, hair in the orange juice, dirty milk jug, some of the facilities in the spa did not seem to work ie salt room if it was working no clear instructions were given also turkish room not working anybody seemed to be allowed in. very disappointing as this hotel used to have a fierce reputation. NOT worth the money.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great facilities, friendly and helpful staff. Enjoyed the relaxing space of the Club Lounge.
Stayed 2 nights in Mar 2024

10/10 Excellent

Saima

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel- clean and very convenient location. Since I had a longer stay, hotel staff put me on a higher floor. They were always ready to help! I wanted to try the Spa but didn’t get a chance, hopefully next time.
Stayed 5 nights in Jan 2024

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go for a club room - lovely breakfast - really nice staff
Stayed 1 night in Feb 2024

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Run down hotel Breakfast service very disorganised and too prescriptive Spa lovely
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff superb
Stayed 2 nights in Feb 2024

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Most Definitely NOT 5 Star Service
I have always wanted to stay here, and we were very much looking forward to our trip. I stay in hotels throughout the UK week in week out and can honestly say that the "welcome " we received was one of the worst ever. The Concierge was blunt and downright rude, there were 2 people on reception one male one female. In the 15 minutes we stood waiting to check-in the male had sorted out 4 people then us whilst the female chattered away to the same group she was checking in!! I am supposed to have "Gold" status, nothing was said. I normally get a free upgrade or a drink, again nothing was said. Not a great start. The room was fine, clean and smart but half the lights didnt work and there was a CONSTANT drone from what I assume was the pool? It was like trying to sleep beside an idling deisel engine! I have stayed in nicer 3 and 4 star hotels quite honestly. The restaurant was closed as well which wasnt ideal. Overall we were left feeling quite let down.
Stayed 1 night in Jan 2024

8/10 Good

Rhoda

Stayed 1 night in Jan 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely, great quality. Spa is exceptional. Sound carried between the rooms and this was slightly annoying.
Stayed 1 night in Jan 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - great staff
Hotel was extremely clean and staff were very friendly and helpful. Restaurant was closed for renovations so all meals were served in the bar which was fine. We found the menu limited but the food was good. Rooms were spacious and very warm but would opt for a castle view if we stayed again - not to necessarily see the castle but to avoid the noise from the plant / air conditioning units outside.
Stayed 3 nights in Jan 2024

10/10 Excellent

shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Nicola

Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to stay here!
Hotel was great, staff welcoming, room and view amazing! Great location, excellent parking, and lots around to do.
Stayed 1 night in Jan 2024

10/10 Excellent

karen

Stayed 1 night in Jan 2024

10/10 Excellent

karen

Stayed 1 night in Jan 2024

10/10 Excellent

Amie

Stayed 1 night in Jan 2024

2/10 Terrible

Sheila

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
5* but definate lack of customer service
Had an accident where I was sick in bed ! Charged an extortion for cleaning Then meals via Room Service - soup was hardly warm and main course chicken was so tiny I thought it was a children’s portion !! Won’t be back
Stayed 3 nights in Jan 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hogmanay getaway !
Spa is brilliant. Position is excellent. Room and bed very comfortable. Breakfast buffet on the good side of average, but need another coffee machine to cut down queues. All staff notably very friendly and helpful. Excellent base for our Hogmanay getaway!
Stayed 3 nights in Dec 2023

4/10 Poor

Alistair

Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 hotel
Absolutely fabulous stay. Beautiful horel, lovely food and great staff!
Stayed 3 nights in Dec 2023

10/10 Excellent

Irene

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Stayed 1 night in Dec 2023

8/10 Good

Amy

Stayed 3 nights in Nov 2023

2/10 Terrible

TONY

Stayed 2 nights in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and very comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.
We love this hotel but the increased prices makes it a bit harder to justify the yearly trip. The big reason we go is for the deluxe room and the spa, previously as a guest it was £25pp to access the full spa but has increased to £35pp for 3 hours. When you are paying £330 for a room I think the additional £70 is a bit steep. This is overall an additional £100 we payed out on this visit compared to previous visit. The spa is brilliant and one of the best we have been to but think a better price when staying in the hotel would be better. The hotel is first class. The service is second to none. There is really nothing to fault about this hotel apart from the spa price. It is brilliantly located, walking distance from Princess Street and loads of bars restaurants whatever you need its not far. We love this hotel and if you are willing to splurge a bit then I highly recommend it.
Stayed 1 night in Dec 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay
Lovely stay here. The Sheraton is a classic for Edinburgh. The bed was huge and very comfortable. Seems like a random fact but I loved having a nightlight so I didn’t wake my partner in the night. (Usually lights are a problem in hotel moving around in the night)
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Stayed 1 night in Dec 2023

10/10 Excellent

Dr Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and helpful, very good location close to the Castle
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, and bright modern room.
The hotel was amazing! Clean, spacious, and bright modern room. Staff were all very helpful and courteous whenever we spoke to them. Had a wonderful night away here for our anniversary.
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central but quiet hotel. Staff professional and friendly. Club lounge lovely and comfortable for relaxing during the day.
Stayed 3 nights in Nov 2023

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

6/10 Okay

william

Traveled with family
Disliked: Amenities, property conditions & facilities
Tv not working. Hallways smelt of drugs. In need of a full makeover.
Stayed 1 night in Nov 2023
Response from Thomas on Nov 24, 2023
Dear Mr William,Thank you very much for taking the time to review your recent stay with us. We are very sorry to learn that we failed to deliver our usual high standard of service during your visit and that you left disappointed. I have forwarded your feedback to our management team for review and for further investigation. I hope you will return to the hotel in the future.With warm regards, Thomas

10/10 Excellent

Kim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect, couple of days with my 3 year old granddaughter. Very relaxing and staff all friendly and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Edinburgh location
High quality classy hotel in s great location. Stayed here many times over the years and will continue to do so.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfect! Friendly staff who were very accommodating. Lovely hotel. Bedrooms very comfortable. We had 2 x deluxe rooms (standard) and they were lovely. On 5th floor so just a walk down corridor to swimming pool (again, lovely) . If your at front on hotel you can probably see the castle. We were at the back - didn’t stay for the view from the room so not bothered by that as a great location. I will be booking this hotel every time I visit now.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous overnight stay
Another fantastic stay at the Sheraton in Edinburgh. Great location, friendly staff and fabulous club lounge. Already planning a return trip! Thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Ceri

Stayed 3 nights in Nov 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023