Ratings based on 306 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool england

Luxury

Posted Jan 20, 2017
Really enjoyed our stay in this hotel close enough to town to walk and far enough to not hear noise. The bed was so comfy I had my first lie in for years.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location , Great Staff

Posted Jan 19, 2017
A true sample of excellent hospitality, great place to stay, super central. The rooms are amazingly big.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay, breakfast not included

Posted Dec 31, 2016
Excellent location, nice breakfast but it really should be included in the room rate. We paid enough for it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Dec 20, 2016
Beautiful hotel . Staff friendly & helpful. Room clean & spacious. Overall enjoyable stay would return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Large modern hotel in good location.

Posted Dec 19, 2016
Pros: The standard rooms were excellent. Good size, quiet, and nice bathrooms with multi-coloured LED lighting
Nice hotel with clean, spacious modern rooms, and nice decor throughout with local photos and artwork. Walkable to the main shopping areas, although taxis are always out front. Breakfast is pretty expensive, but there is an All Bar One right outside and other local alternatives. Pool is very nice. There is an optional extra charge to use the special sauna area with the outdoor spa pool. Check out is 'noon', so it's possible to have a long lie, or go for a swim in the morning without rushing.
2 out of 5
by A verified traveler

poor

Posted Dec 17, 2016
Check in staff rude and made you feel not good enough to stay in their hotel. Shower had a sewage smell from drain and air con was not working.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Fantastic hotel

Posted Dec 5, 2016
Great hotel. Lovely modern rooms with lots of amazing touches like lights that change colour in the bathroom! Very comfortable bed and walkable to the city centre. Staff very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from sussex

Beautiful hotel for business visit

Posted Dec 1, 2016
The hotel is clean & centrally located. Rooms are very comfertable & well appointed(be aware of the chair on castors its lethal)if you booked looking forward to usung the rooftop jacuzzi it's not free & the charge is exhorbitant. £22 for breakfast, go over the road for twice as good at half the price. more aimed at business than tourist.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnshire

Excellent service at this beautiful hotel

Posted Nov 16, 2016
Pros: Everything! I would definitely stay here again.
Location: Near the castle and main shopping streets.
Spotlessly clean and excellent helpful staff at this Sheraton hotel. We stayed 2 nights and had a meal in the bar 'grazing menu' and used the hotel pool.The meal was a little expensive but very nice and fresh. The pool area was spotlessly clean with a sauna (free to use). The spa area was an extra cost. Every member of staff was lovely and always polite & helpful. Our rooms were sumptuous with a fantastic lighting system (we stayed in a classic with Kingsize bed) and a beautiful bathroom which could be open plan or sectioned off depending on your requirements. One security plus which I have not come across before, when using the lift you need to apply your room card to the contact point in the lift to be able to access the residential floors of the hotel. An excellent way of keeping only hotel residents using the bedrooms with only the reception & bar areas on the 1st two floors available to non residents.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Great pool.

Posted Nov 14, 2016
Location: Near to plenty of theatres. A pleasant walk to princess st.
Arrived early managed to check us in straight away. Really helpful reception. Breakfast very good.