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Reviews of Star and Garter Hotel

3 out of 5
Star and Garter Hotel
1 High Street, Linlithgow, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 85 reviews" "
Rating 8 - Good. 30 out of 85 reviews" "
Rating 6 - Okay. 4 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has closed down and hasn’t notified Expedia or any other agent and is still taking bookings on their own website directly. Expedia gave me shocking customer service when I raised this with them. I spent 2 hours on the phone trying to get them to believe me. Total disaster. Avoid Expedia at all costs.
Stayed 1 night in Mar 2023

10/10 Excellent

Eric

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful night
Clearly a well used and well loved hotel with some marks on the bath panel and walls. But the room was spotless, not a hair or bit of dust anywhere! Staff were so welcoming and friendly, I feel bad for the poor lady who had to let me in at midnight when I couldn’t get the code to work but I do appreciate there’s always someone to help. Could be noisy but it’s above a lively pub so I cannot complain and the atmosphere was really nice :) I will be in the area every few months so I think I’m now a loyal customer of theirs :)
Stayed 1 night in Dec 2022

10/10 Excellent

isabel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, central and friendly

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

2/10 Terrible

David

Traveled with family
Disliked: Staff & service
No use for families
Despite booking a family room only one bed available, we were promised the additional bed would be made up it wasnt. Breakfast was advertised as starting at 0730 we were informed on arrival that it would not be available to 0830. We would not have booked if we knew this. The TV did not work and no internet code was provided. Further there was loud music till the early hours
Stayed 1 night in Nov 2022

10/10 Excellent

Red

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful and clean. Property fulfilled my request for simple birthday decoration for my room. Easy check in and check out. Property just next to train station, easily accessible to Edinburgh city. Those who feel pricey to stay at around Edinburgh city, please come stay here instead as it will save you a lot! Thanks Star and Garter hotel!
Stayed 2 nights in Nov 2022

10/10 Excellent

DEREK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean and friendly. Tip Top !
Stayed 1 night in Aug 2022

8/10 Good

Misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2022

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Spotlessly clean, extremely friendly staff, very comfortable bed and 5star breakfast, will definitely be booking again.
Stayed 1 night in Jul 2022

8/10 Good

DOUGLAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Clean & Friendly
The hotel rooms are boutique styled and well provisioned with water and tea, coffee etc. Be aware - all rooms are on the top floor and there is no elevator. Staff were very friendly, Ahmed excellent. Breakfast was slightly disorganised which let the experience down.
Stayed 1 night in Jul 2022

8/10 Good

Kevin

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find
Exceeded expectations, great bar and food, modern, clean room with quality finishes, absolutely fantastic. Will definitely stay again.
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good breakfast.
Stayed 1 night in Jul 2022

8/10 Good

Alistair

Stayed 2 nights in Jun 2022

10/10 Excellent

SINEAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family feeling hotel superb staff particularly the wonderful Anna who was super efficient and friendly as were the entire team @ Star and Garter ... Thanks all for a wonderful stay and breakfast was amazing and truly a special friendly experience was had 👍😊🙏
Stayed 2 nights in May 2022

10/10 Excellent

Michal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dilated I have choose this hotel
Stayed 1 night in May 2022

8/10 Good

Brian

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Pleasant, clean and comfortable room with good facilities. Extremely friendly, cheerful and helpful staff. downside for some would be the fact that guests' rooms are on the top floor and there is no lift, but not a problem for me.
Stayed 4 nights in May 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean comfortable room, would highly recommend this hotel, the only downside was the loud music from the bar
Stayed 1 night in Mar 2022

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Friendly staff
Stayed 1 night in Mar 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brillaint hotel and staff Food and rooms both amazing
Stayed 1 night in Nov 2021
Response from Denise (Owner/Director) on Jan 14, 2022
Thank you very much for your lovely review. We greatly appreciate it and hope to see you again soon 😊

4/10 Poor

John

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Friendly staff however i was disappointed that the bedroom carpet has large quantity of dirt stains. The whole bedroom carpet should be renewed. It transpires the previous guest had their folding bike in the bedroom that caused the staining. It was disappointing. We highlighted it to staff in the morning. The breakfast was lovely and cooked to my liking. Overall suggest management should ensure rooms are high quality and strive for not just being a 3star
Stayed 1 night in Nov 2021

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean overnight stop
The rooms are lovely and clean. Well made up. High up so quiet. Next to train station & convenient. OK for one night. Outside looks tired and would benefit from paint and upgrade.
Stayed 1 night in Oct 2021
Response from Denise (Owner/Director) on Jan 14, 2022
Thank you very much for your lovely review. We are awaiting approval from planning and historic Scotland in order to improve the outside of the building. We are in a conservation area and the building is a listed protected building. We greatly appreciate your review and hope to see you again soon 😊

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and friendly staff, very helpful and attentive.
Stayed 2 nights in Oct 2021
Response from Denise (Owner/Director) on Jan 14, 2022
Thank you very much for your lovely review. We greatly appreciate it and hope to see you again soon 😊

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem of a hotel
What a little gem of a place and the quality of the room and service was far in excess of what you would expect for a 3 star hotel. The staff were really friendly and the assistant manager was a little pocket rocket although her singing skills are somewhat iffy. The housekeeper gave us an amazing breakfast and all the bar staff were so friendly. Due to this being a listed building there is no lift so those with any difficulty with stairs may struggle. A good affordable choice with Edinburgh only 15 minutes on the train.
Stayed 2 nights in Oct 2021
Response from Denise (Owner/Director) on Jan 14, 2022
You are correct of course about the listed building and unable to ever get planning to install a lift. We would like to thank you very much for your lovely review. We greatly appreciate it and hope to see you again soon 😊

10/10 Excellent

Katharine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely rooms, recently refurbished and very well equipped. Top class staff and service
Stayed 1 night in Oct 2021
Response from Denise (Owner/Director) on Jan 14, 2022
Thank you very much for your lovely review. We greatly appreciate it and hope to see you again soon 😊

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay, room was excellent and fantastic cooked breakfast. Will be back again
Stayed 1 night in Sep 2021
Response from Denise (Owner/Director) on Jan 14, 2022
Thank you very much for your lovely review. We greatly appreciate it and hope to see you again soon 😊

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from Home
This place is amazing!! Room 5, top floor, comfortable double with en-suite. Sparkling clean, comfortable, warm and cosy. All toiletries individually packaged (covid safe), housekeeping every day, every need is catered for - biscuits, chocs and sweeties - loved it! Restaurant food is plentiful, hot and well presented. Lots of choice, again, nothing is too much trouble. Prices are great, service is like arriving home - every member of staff were so very friendly - we're going back with the family next month it was that good!! I cannot recommend this place enough
Stayed 3 nights in Sep 2021
Response from Denise (Owner/Director) on Jan 14, 2022
Thank you very much for your lovely review. We greatly appreciate it and hope to see you again soon 😊

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing find
WHAT A FIND - amazing food too cannot fault
Stayed 1 night in Aug 2021
Response from Denise (Owner) on Sep 10, 2021
Thank you so much! :)

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room v clean with extras like chocs and biscuits.
Stayed 2 nights in Jul 2021
Response from Denise on Jul 24, 2021
Thank you. We hope to see you again soon :)

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
We loved this hotel! Beautiful little place with very friendly staff. We really enjoyed staying in Linlithgow as opposed To Edinbrough. It was as a great launching place for all our adventures in the area. Close to grocery and restaurants. The hotel food and bar were also amazing. We loved the easy access to the train right bedding the hotel. It was the best way to get to edinbrough for a day.
Stayed 3 nights in Jul 2018
Response from Team Star on Aug 8, 2018
Dear Tiffany, Thank you for your great review! We are very pleased that you enjoyed your stay and hope to have the pleasure of welcoming you again. Kind regards

8/10 Good

Lollo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Team Star on Aug 8, 2018
Thank you for your review. We hope that we will have the pleasure of welcoming you again soon. Kind regards

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location to take the train into the city.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place, rooms fantastic everything you need, the staff and the manager making sure we had a great stay, situated at the head of the main street, can't wait to visit again. fantastic breakfast.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Room comfort
The manager of the ‘hotel’ was extremely helpful and hospitable. This review is no reflection on the staff but the premises. the rooms are located above a pub. Whilst they are nicely decorated, there is little information available about the services offered; the room has no air conditioning and we spent two uncomfortable nights due to the humidity; the cleaner forgot to replenish the bottles of water and take dirty towels; breakfast choices were limited; loud music and punters until early hours.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pubs and restaurants nearby.
Stayed 1 night in Dec 2017
Response from Anne on Jan 4, 2018
Thank you for your review. We are glad that you enjoyed your stay at the Star and Garter Hotel. We hope to welcome you again soon.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revitalised hotel
A nice friendly hotel. Recently all done up after the hotel was destroyed by fire many years ago. Rooms are nicely decorated. Only criticism is the lighting in bedroom could be better. Would suggest bedside lights are changed to adjustable to allow to read a book etc
Stayed 1 night in Nov 2017
Hi, Thank you for your kind review. We are glad you enjoyed your stay with us. As far as your comment about the lights is concerned, we will ask our maintenance team to have a look at it in order to remedy the problem. Kind regards

8/10 Good

Annie, Stirlingshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Linlithgow
I stayed overnight at the Star and Garter after a couple of nights at North Berwick As soon as I walked in to the hotel I was greeted by a very helpful and friendly member of staff called Jonathan and was also given further help and the room keys by another approachable member called Anne who offered to carry my bags up the stairs I felt at ease straight away The barman at night was also polite and friendly athough I found the drink prices quite expensive even for a hotel A vodka and soda was just under £5 I can't remember paying as much as that in any other hotel
Stayed 1 night in Nov 2017
Response from General manager on Nov 23, 2017
Thank you for taking your time to review our hotel the team are always glad to hear great customer feedback as for your vodka it should be £3.10 for a vodka and mixer i will investigate further

10/10 Excellent

Peter , teesside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities very friendly staff would recommend
Stayed 1 night in Nov 2017
Response from Reception on Nov 8, 2017
Thank you very much for your kind review. We hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Welcoming, Clean
Convenient location, clean and bright, welcoming staff, great bar and restaurant. Reasonable price. Could not have asked for more.
Stayed 2 nights in Oct 2017
Thank you very much for your kind review. We hope to have the pleasure to welcome you again in the future.

10/10 Excellent

Michael G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Linlithgow High St. near to shops, bars , Palace & Loch etc. Good double room, very welcoming & helpful staff such as Gillian at breakfast. marked down slightly on comfort just because, I personally, found the mattress rather hard.
Stayed 2 nights in Sep 2017
Dear Michael, Thank you for your great review. We are delighted that you enjoyed your stay at the Star and Garter Hotel and hope to welcome you back soon.

4/10 Poor

A.

Liked: Cleanliness, staff & service, room comfort
I should have believed the earlier review ref the green light in the room. The Wifi was non existant so couldn't get any work done in my room. Only offered continental breakfast, which was very strange as they served evening meals. I found the price of the room very expensive for what was on offer.
Stayed 1 night in Sep 2017
Thank you for your feedback. Unfortunately, the green light is a legal requirement as it is an indicator light for the emergency lighting. Following your comment, we will ask our maintenance team to look into this. We are aware that there have been problems with the wifi connection recently and are working hard to resolve it as soon as possible. We apologise for the inconvenience this has caused you. We regret that we do not currently offer cooked breakfast, however hot snacks are available from 10am. Thank you again for taking the time to give us your feedback.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Unpleasant
This was not really a hotel, but rather a 'bar with rooms above'. Small, unpleasant room that was not worth the money, unfortunately. I think perhaps the high reviews may be for the bars downstairs, which seemed very popular.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Don't Plan an Early Start.
Couldn't find anyone in the morning when we wanted to check out. All except one exit door said it would set off the alarm if we went out it. We finally left the key in the room and chanced the one door. It felt like we were sneaking out. We left at 7:30 so it wasn't that early.
Stayed 1 night in Jul 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Staff was beyond friendly. Hotel was charming. Good restaurant. Local area was lovely. Linlithgow Palace one of the highlights of Scotland for us.
Stayed 1 night in Jul 2017