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Reviews of The Balmoral Hotel

5 out of 5
The Balmoral Hotel
1 Princes Street, Edinburgh, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 850 out of 1000 reviews" "
Rating 8 - Good. 111 out of 1000 reviews" "
Rating 6 - Okay. 27 out of 1000 reviews" "
Rating 4 - Poor. 7 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this stay for my parents so they can go on their dream trip. They said the hotel was gorgeous, clean, and the staff was amazing, specifically Andrew who recommended places and checked in with them frequently to make sure they were enjoying their trip. The location was perfect and there was so much to do within walking distance. Highly recommend and my parents want to go back soon!
Stayed 5 nights in Mar 2024
Response from Andrew McPherson on Apr 12, 2024
Dear Dawn, Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

CHRISTINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Balmoral! Luxury at it's best. The staff was top-notch...always eager to assist with anything we might need. Loved the turn down service at night...we were definitely pampered during our stay here. Would highly recommend and look forward to our next stay here!
Stayed 1 night in Mar 2024

10/10 Excellent

Lillia

Traveled with family
Liked: Cleanliness, staff & service
We loved our stay at the Balmoral. Excellent service! Thank you for the little treats everyday. Nice touch!
Stayed 7 nights in Mar 2024
Response from Andrew McPherson on Apr 4, 2024
Dear Lillia, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel and the Afternoon tea service was sublime. They accommodate my husband's dairy and egg allergies for our meals. The morning buffet breakfast was just right to start the day. Only note is hotel is right next to Waverly Station do it's a bit crowded in front of the hotel.
Stayed 4 nights in Mar 2024
Response from Andrew McPherson on Apr 4, 2024
Dear Max,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional! Stayed for 2 nights and cannot fault any aspect of the hotel, the staff from the minute you greet the consierge staff to the housekeepers 10/10. Food & Drink choice is top class. We are already looking to re-book. Honestly, ask for anything and they will do their best to assist.
Stayed 2 nights in Mar 2024
Response from Andrew McPherson on Mar 19, 2024
Dear JonathanAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel 5 stars
Stayed 1 night in Mar 2024
Response from Andrew McPherson on Mar 12, 2024
Dear GeorgeWe would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balmoral is an oasis away from the hustle and bustle of Princes Street. We were wearily travellers and from having our car parked, to the concierge, reception and then excellent decor and size of our room we found our stay to be an experience we are very keen to repeat. The food for breakfast and dinner was again served with polite discretion and in a low no hurry way that let us unwind from our busy itinerary.
Stayed 3 nights in Feb 2024
Response from Andrew McPherson on Mar 7, 2024
Dear Patricia,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Elisa

Stayed 2 nights in Feb 2024
Response from Andrew McPherson on Mar 22, 2024
Dear Elisa, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andrew McPherson on Feb 20, 2024
Dear DanielThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Gregory

Stayed 2 nights in Jan 2024
Response from Andrew McPherson on Mar 22, 2024
Dear Gregory,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Jeevagan, Chippenham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in City centre and close to all attractions
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on Jan 23, 2024
Dear JeevaganAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We hope we shall have the opportunity to welcome you back again soon.With very best regards,Andrew McPhersonGeneral Manager

6/10 Okay

victor

Liked: Cleanliness, staff & service
Average. Not a five star hotel.
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on Jan 25, 2024
Dear Victor, Allow me to thank you for finding the time to review your experience at The Balmoral.I am sorry however, that you did not feel the stay was 5 star. Perhaps you will allow us the opportunity to learn further from your experience. Please do not hesitate to reach out if you wish to discuss.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another amazing stay at the Balmoral. Absolute outstanding. The staff couldn't do enough for us and always make us feel so special and welcome. It was a special occasion and treat for us, so worth it, we loved it. Cant emphasise enough how nice all the staff were to us and how amazing the food was. First class. Thanks to you all.
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on Jan 16, 2024
Dear LindsayThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2024
Response from Andrew McPherson on Jan 16, 2024
Dear SuzanneThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Service
Another incredible visit
Stayed 1 night in Jan 2024
Response from Andrew McPherson on Jan 12, 2024
Dear Garry,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balmoral Hotel, Edinburgh
Quite a few positive points to the stay at Balmoral, but the stand out was the staff not only meeting but exceeding our expectations innall aspects.
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on Jan 12, 2024
Dear John, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent turn down service!
Stayed 1 night in Jan 2024
Response from Andrew McPherson on Jan 12, 2024
Dear Andrew,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrew McPherson on Jan 12, 2024
Dear Meghan, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Andrew McPherson on Feb 20, 2024
Dear RobertAllow me to thank you for finding the time to provide a 5 star rating following your recent stay at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for the family. Staff was friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Andrew McPherson on Jan 12, 2024
Dear Sir or Madam,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrew McPherson on Jan 12, 2024
Dear Martin,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Eric

Traveled with family
Liked: Amenities
We thoroughly enjoyed our stay at The Balmoral. Its location is central to everything, and we walked everywhere. The heated floor in the bathroom was fantastic! We also loved that our family was given connecting rooms. Everything was easy! I would definitely stay there again and would recommend it to all my family and friends!
Stayed 3 nights in Dec 2023
Response from Andrew McPherson on Jan 12, 2024
Dear Eric,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

Kian

Liked: Staff & service
Stayed 7 nights in Dec 2023
Response from Andrew McPherson on Jan 12, 2024
Dear Kian, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

JULIE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andrew McPherson on Jan 12, 2024
Dear Julie, Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Emma

Stayed 1 night in Dec 2023
Response from Andrew McPherson on Dec 22, 2023
Dear Emma,Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Liam

Stayed 2 nights in Dec 2023
Response from Andrew McPherson on Dec 20, 2023
Dear LiamThank you for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from Andrew McPherson on Dec 20, 2023
Dear NicolaThank you for taking the time to post and for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Candy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing stay , Highly recommend. First class hotel.
Stayed 2 nights in Dec 2023
Response from Andrew McPherson on Dec 20, 2023
Dear CandyThank you for your five star review and I am delighted that you enjoyed your stay. I very much hope you will consider us your home when next in Edinburgh!I wish you a most wonderful festive season ahead.With all good wishesAndrew McPhersonGeneral Manager

8/10 Good

Rameen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andrew McPherson on Feb 9, 2024
Dear Rameen,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 Excellent

JAMES

Stayed 2 nights in Dec 2023
Response from Andrew McPherson on Dec 20, 2023
Dear JamesThank you for your five star rating. I am delighted that you enjoyed your stay with us and very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.Wishing you a wonderful festival season ahead.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and conveniently located for what we needed to do
Stayed 1 night in Dec 2023
Response from Andrew McPherson on Dec 12, 2023
Dear MichaelThank you for your 5 star review and I very much appreciate you taking the time to post your kind impressions.I very much hope we shall have the pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPherson General Manager

10/10 Excellent

Graeme

Stayed 1 night in Dec 2023
Response from Andrew McPherson on Dec 8, 2023
Dear Graham,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing
Absolutely amazing, booked this for my daughter and her boyfriend for their 18th birthdays and they went above and beyond for them, early check in and upgrades to a suite. She had the best time, now to just give my husband a nudge and book for me to go there!!
Stayed 1 night in Dec 2023
Response from Andrew McPherson on Dec 8, 2023
Dear Tracey,Thank you so much for sharing. It is an absolute delight to hear that your daughter and her boyfriend had a wonderful time celebrating their birthdays. We're thrilled we could make it special with early check-in and a suite upgrade. I do hope you have the opportunity to stay in the future. We would be delighted to welcome you.With all best wishes, Andrew McPherson

10/10 Excellent

Tamzin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible, once in a lifetime opportunity
Stayed 1 night in Nov 2023
Response from Andrew McPherson on Nov 30, 2023
Dear Tamzin, We would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh and for completing our customer feedback survey.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With best wishes,Andrew McPhersonGeneral Manager

10/10 Excellent

angus, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on Dec 8, 2023
Dear Angus,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Karen, North Baldwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel. Everything about it was amazing!!! The food the staff the room!!!
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on Nov 30, 2023
Dear Karen, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Lyn

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Andrew McPherson on Dec 20, 2023
Dear LynThank you kindly for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel
Stayed 6 nights in Nov 2023
Response from Andrew McPherson on Nov 28, 2023
Dear LeeThank you for your most kind 5 star review and I greatly appreciate you taking the time to post.I very much hope we shall have the pleasure of welcoming you back again in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In these days of staff indifference and passive service, the Balmoral sets the highest bar for excellence in every respect. Gracious, elegant, helpful - simply the best!
Stayed 1 night in Nov 2023
Response from Andrew McPherson on Nov 28, 2023
Dear DonaldThank you for your 5 star review and I greatly appreciate you taking the time to highlight our wonderful team members who are the ones who truly make the Balmoral 5 star.I will take pleasure in sharing your kind comments with them and very much hope we shall welcome you back in the not too distant future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrew McPherson on Nov 24, 2023
Dear Margaret,Allow me to thank you for finding the time to rate experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

ALVIN ANDRES, FT MYERS

Stayed 2 nights in Nov 2023
Response from Andrew McPherson on Nov 21, 2023
Dear AlvinThank you for your five star rating and I very much hope you enjoyed your stay with us. I hope we shall have the pleasure of welcoming you back in the future.With all good wishesAndrew McPherson General Manager

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel; Excellent service!
Stayed 6 nights in Nov 2023
Response from Andrew McPherson on Nov 17, 2023
Dear Erick, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Balmoral. The service was outstanding. So lovely to be personally greeted by the concierges and doormen at every instance.
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on Nov 16, 2023
Dear Patricia, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edinburgh hotel
Beautiful hotel with outstanding service and great location.
Stayed 3 nights in Nov 2023
Response from Andrew McPherson on Nov 16, 2023
Dear Arnold,Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrew McPherson on Nov 14, 2023
Dear BarbaraThank you kindly for your 5 star rating and I trust you had a wonderful stay with us.I very much hope we shall have the pleasure of welcoming you back to The Balmoral in the future. You are most welcome!With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Edinburgh
Impeccable service, wonderful staff, fabl food, great rooms........ best hotel in Edinburgh.
Stayed 3 nights in Nov 2023
Response from Andrew McPherson on Nov 14, 2023
Dear AnonymousThank you for your very kind review and I am thrilled that you enjoyed your stay with us.To be considered the best hotel in Edinburgh is a very lovely compliment and I will take great pleasure in sharing this comment with the team.Thank you for leaving a review. I hope we shall have the pleasure of welcoming you back again soon.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Andrew McPherson on Nov 10, 2023
Dear Donna, Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly people, lovely room.
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on Nov 8, 2023
Dear MarkThank you for your 5 star review. I am delighted that you enjoyed your stay with us and I very much hope we shall have the pleasure of welcoming you back in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Colette

Stayed 1 night in Nov 2023
Response from Andrew McPherson on Nov 8, 2023
Dear ColetteThank you for your very kind 5 stars. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrew McPherson on Nov 3, 2023
Dear Alejandra, Thank you for choosing The Balmoral and for rating your stay.It is always a pleasure to receive positive ratings and we will share this with the team, whom I am sure will be encouraged.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager