Great Hotel for summer.
Posted Dec 22, 2016
The hotel is very well situated for the sites of Edinburgh, great for shopping, George St. 5 minutes walk away although uphill. we stayed in one of the four poster bedrooms, room 3, but on returning in the evening about 10 o clock the room was ice cold. The radiator although switched on to maximum temperature would not work. the bathroom radiator in the bathroom being in the same state. Reported to situation to the duty Manager but he stated nothing could be done but that it should soon come warmer after he had bled the radiator. We asked if they had any room heaters but he claimed they didn't. The radiators stayed cold and we virtually had to sleep in the clothes we were wearing. In the morning we found that the radiators were hot which led me to the opinion that the heating is on a timed situation. speaking to other residents at breakfast, they even found that their radiators were in the same situation and cold in both room and bathroom. Reported the fault to the receptionist in the morning who claimed she was unaware of the faults. We said we asked for a room heater but informed that informed you had none, her reply, they must all have been being used in other rooms.