Ratings based on 529 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Seattle
Previous guest left food in refrigerator.Posted Aug 26, 2015
Pros: Not at all.
Cons: Bigger room. Cleaner room. More hospitality staff. If you have a pool, then make it easy to access!
Location: Location is not bad. But Edinburgh is not big as well.
Previous guest left food in refrigerator, and it stays there when I checked in. Disgusting and that wouldn't happen in even a $100 stay, instead I paid over $400 for this room. Small room, before this hotel, I stayed at Paddington Hilton @ London, much bigger room there, and cheaper! Big hotel building, but hardly see any staff. Front desk area is small. I think the hotel is not enjoyable if choose to stay in "Standard" room instead of "Luxury" room. Disappointing hotel. I stayed at Waldorf Astoria at Key West, that's a much better Waldorf Astoria. My friends visited Edinburg chose to stay with Airbnb, spent half or one forth of the price I paid, and got much better experience, makes me looks like a fool.
for Everyoneby A verified traveler from Boston, MA
Excellent stayPosted Aug 7, 2015
Excellent location. Family room was comfortable and spacious. Staff were helpful and nice.
for Everyoneby A verified traveler from Malta
Not the bestPosted Jul 27, 2015
Pros: Location, front desk, door and lobby staff were a credit.
Cons: Free wifi and enough staff at the bar on a Saturday night
Location: Too many to list
After paying over $585 per night for three nights in a very, very small room ( #330 ) we were then asked to pay $20 per day for wifi...........crazy. Breakfast was OK but the lady who signed us in was so patronizing she's lucky I was in a good mood. Likewise, in the Caley Bar on the Saturday night the bar tender ( arrogant ) and waiter because they were alone and seemed busy when there was only a dozen people in the bar kept on insisting we took a seat in the lounge when I replied my wife and I wanted to stay at the bar he delayed us longer. Then a Scottish gentlemen arrived he too was told to find a seat to which he replied I have one but its been 20 mins and I need a drink
by A verified traveler from Glasgow
BEAUTIFUL HOTEL. ROOM WAS FAR TOO SMALL.Posted Jul 24, 2015
Cons: Service and remove some of the furniture from room. Locate the TV in a better position.
Stunning hotel and excellent location. Room was far too small and cluttered with furniture. Was very difficult to move about in the room. For a 5 star hotel I was very surprised to find out that they did not sell Bacardi.
for Couplesby A verified traveler from London
Good locationPosted Jul 23, 2015
Great views if you have a castle facing room. Sadly our room was very dark and dingy, painted in dark grey and not very clean.
for Everyoneby A verified traveler from Alabama
Beautiful historic hotelPosted Jul 22, 2015
Gorgeous historic hotel right in the center of Edinburg. Walk right out the front door to the castle! Wonderful staff...all the men concierge & doormen wear beautiful plaid pants...so charming! Wonderful restaurant & huge bar area. Delicious breakfast! Helpful staff. Perfect place to stay in Scotland.
for Everyoneby A verified traveler from Dallas, TX
Great hotel, internet access stinksPosted Jul 21, 2015
Pros: Staff and location
Cons: Internet access. My wife and friend with us all complained of have to re-enter info to get on internet.
Come for fun and location. Don't plan to get work done, internet is not good, must be fixed.
for Everyoneby A verified traveler
Caledonian/AstoriaPosted Jul 14, 2015
Prefect location from which to enjoy the best of Edinburgh! We will definitely use again. Well worth the extra cost!
for Everyoneby A verified traveler
convenient locationPosted Jul 13, 2015
arrived early and went right to the room helpful in getting ice packs into a freezer so we would have when departing restaurant for dinner was fine and close by
for Everyoneby A verified traveler from HAWAII
THE LOCATION IS EXCELLENT!!.Posted Jul 10, 2015
Pros: THE LOCATION IS EXCELLENT!!. CLOSE TO THE PARK, SHOPPING , THE NATIONAL GALLERY ETC.
THE GUEST RELATIONS MANAGER DENNIS IS A TRUE PROFESSIONAL: CARING, EFFICIENT AND WILLING TO TAKE THE TIME TO SOLVE A PROBLEM I HAD AT CHECK IN.(THE PERSON AT THE DESK (SANDRA ) DID NOT EVEN BOTHER TO TRY TO SOLVE! ).