Lobby
Check availability

Reviews of Best Western Plus City Centre Inn

3 out of 5
Best Western Plus City Centre Inn
11310 109 St Nw, Edmonton, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 490 out of 1001 reviews" "
Rating 8 - Good. 367 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tamera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean place to stay, disappointed that the Tim Hortons closed, we book at this hotel for the convenience of morning coffees now have to drive off site for morning coffees, not a huge deal but was sure convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Vivian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super, nice and clean .. Front person was great ..
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for the great review. Glad the room was nice and clean and that the staff were great for you too.

8/10 Good

Navjeet

Traveled with family
Liked: Property conditions & facilities
Safe to stay. Staff is helpful. Easy to parking. They have a lot of parking available
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for the great review. We are glad that the staff were friendly and that the parking was easy for you as well.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Great! The restaurant was so wonderful and the staff were all very nice. Very convenient for our weekend. Only thing I wish it would have said was that Tim Hortons was closed as we had an early morning on Saturday and we were relying on there for a quick breakfast and coffee. Otherwise everything was great!
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre. We are glad you had an amazing stay. Yes the Tim Horton's did get shut down. Though we do have a convenience store in the lobby. It does have complementary coffee for guests. As well as plenty of snack and other drink options for purchase. I hope you get the chance to try it out. If you stay with us again in the future.

6/10 Okay

Mona

Traveled with partner
Liked: Property conditions & facilities
This Hotel is convenient to theRoyal Alex hospital. It felt safe. The staff were helpful. The room was clean.
Stayed 2 nights in Apr 2024
Response from Michael Manager on Apr 13, 2024
Thanks for staying with us Mona. If there is anything that we can do to make your next stay a 5 out of 5, please don’t hesitate to let us know.

10/10 Excellent

vinil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Margit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at the dining room. We wanted coffee late in the evening and she made a fresh pot. Room was clean and shopping across the street.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you had a great experience in the restaurant as well. Glad the location of the mall was nice and convenient for you.Thank you for the great score and review.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had bannock
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad you liked the restaurant as well.

10/10 Excellent

Diane

Liked: Property conditions & facilities
My go to place. But a few rooms need small updating or minor maintenance
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, there are still a few rooms that we haven't renovated yet. But we are sill in the process of doing upgrades. Thank you for the great score and review.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained has become my go hotel
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We look forward to seeing you again

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Clean rooms & friendly stafff
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the staff were great for you and that the room was nice and clean

10/10 Excellent

Kamber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient to have Tim Horton's inside the building.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Though we no longer have the Tim Horton's. We are doing new renovations instead.

8/10 Good

Philip

Traveled with family
.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite noisy...I had to wear earplugs to be able to sleep. There was outside traffic noise, but also a weird sound that seemed to be coming from the wall or ceiling, like maybe another room?
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. Sorry for the inconvenience this may have caused you. If you ever experience noise or any issues in the room. You can let the front desk know. We will do our best to resolve the issue for you.Thank you for the feedback.

10/10 Excellent

Darell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

Zach

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.

6/10 Okay

Rod

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and parking lot was just fine it was the general area surrounding it that was very shabby
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are on the outside of downtown. But we do have security that patrol the building to keep things secure.

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to Kingsway Mall for shopping, there is a restaurant in the hotel, it is very clean, check in was easy and efficient. I would stay again
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you like the mall close by and happy to hear the check in process was nice and easy for you. Thank you for the great score and review.

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 19, 2024
Thank you for the great review. Glad you had a good stay.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient for shopping and entertainment
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Melinda

Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of homeless shooting up right outside the doors. Not something we want the kids to see.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, sometimes homeless people do wonder and try to hang out. Though as soon as we see them hanging out, we get our security to escort them off property.

4/10 Poor

Teanna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 18, 2024
I am sorry to see your stay did not meet your expectations. I hope you will give us another chance to provide you with a superior experince.

10/10 Excellent

Randy

Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

Jordan

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is very comfy, the duvet and pillows are wonderfully plush. Rooms are spotless. Bathroom is pristine. I like that the mall, especially Walmart, is just across the road, Very handy for food/drink/snacks. And a Tim Hortons attached to the hotel. Didn't use the gym or pool, but it looks like a perfect place to entertain families, young and old.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We are glad you liked the location and the amenities in the area.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Candace

Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn.We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Bathroom is small. Parking lot is small
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Darla, fort mcmurray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel bed were soft, nice fire place and little fridge. There was a Tim Hortons at the hotel which was convenient for quick food options. Then also had a business area for snacks and computer usage. Would stay again
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We are glad you like the amenities in the room and the gift shop in the lobby.

10/10 Excellent

adam

Great experience
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

April

Traveled with group
Disliked: Property conditions & facilities
The tile flooring by the sink and in bathroom was freezing cold. The shower head was tiny with very little pressure, took forever to rinse hair/body off. The parking lot has very limited plug ins for cold weather and didn't help that people don't know how to park properly. And the lowest volume on the tv was too loud to sleep with it on. Wouldn't recommend.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. Thank you your feedback, we will pas your notes onto management.

8/10 Good

Gordon, Tawatinaw

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and rooms are adequate
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Faith

Traveled with family and small children
Liked: Amenities
Friendly staff
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Cindy

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Christopher

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Walker

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

2/10 Terrible

Margarita

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place very clean and well maintained
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

4/10 Poor

Brant

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tara

Traveled with family
Liked: Amenities
Honestly, I found the rates for the rooms to be a bit over priced.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. The rates are higher than some other other hotels in the area because we have more amenities and we are closer to the Kingsway mall and the Royal Alex hospital. Thank you for the great score and review.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.