Ratings based on 1,914 Verified Reviews

3.2 out of 5
59% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to West Ed

Posted Jun 4, 2017
Check-in took a little longer then expect, staff asked if we wanted to pay with debit and put a hold on a credit card, after 15 minutes they said they actually can't do that. Day 2 the elevator broke and I had a knee problem and was on crutches, was put on 5th floor. When I asked if they had an expected time it would be running hotel staff said no and hung up.
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay at the Best Western Plus Westwood Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team to ensure that these were isolated issues in your guestroom. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton.
3 out of 5
by A verified traveler

Dissatisfied

Posted May 15, 2017
The head board was filthy.. With you know what. The entire room needs an extreme deep cleaning.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay at the Best Western Plus Westwood Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team to ensure that these were isolated issues in your guestroom. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton.
5 out of 5
Recommended
for Everyone
by A verified traveler from west edmonton

Thank you from Alberta Restoration specialists

Posted May 12, 2017
My name is Gabriel, and I live in Edmonton and Calgary this is one of the best places I stayed and also same staff for a long time this also tells you it's a good work environment I appreciate the professionalism and the courtesy I would recommend to anyone Thank you
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Dear Guest Thank you for sharing your feedback with us from your recent stay at the Best Western Plus Westwood Inn . We are thrilled to hear that you enjoyed your stay with us! Feedback such as yours is extremely valuable, as it allows us to celebrate our successes, and continue to improve our hotel for all our guests. We look forward to welcoming you back to the hotel, should your travels bring you back to the Edmonton area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Great motel for the price! Comfortable bed!

Posted May 9, 2017
Pros: Value for the price
Cons: Check out could be improved. We left when no one was at the front desk.
Location: Close to West Edmonton Mall
Pleasantly surprised with the value of the room! For the price we were expecting less. Beds were comfortable, bath room had a great shape of tub, prefect for relaxing. Front desk staff was helpful at answering our questions.
Comment from Hotel Management
May 11, 2017 by Manager, Hotel Management
Dear Guest Thank you for sharing your feedback with us from your recent stay at the Best Western Plus Westwood Inn . We are happy to hear that you enjoyed your stay with us! Feedback such as yours is extremely valuable, as it allows us to celebrate our successes, and continue to improve our hotel for all our guests. We look forward to welcoming you back to the hotel, should your travels bring you back to the Edmonton area!
2 out of 5
by A verified traveler from Stettler

A Disappointing Stay

Posted May 8, 2017
Pros: The conference we were at was there, so it was convenient.
Cons: Pretty much everything, but with the renovations that did not help anything. Hopefully things will improve.
Location: It was a decent location. Fairly close to West Edmonton Mall, so that was a bonus.
The room that we booked two months in advance was changed a week before our stay, but we were at least promised a King Room. Then when we checked in, we were down-graded again and we were not even offered an apology. It would have been nice for them to at least acknowledge that we were shafted twice. The rooms were okay, but certainly nothing special and the hotel was being renovated, so that certainly didn't help anything. The amenities were pretty basic - in fact everything was pretty basic. For the price we paid, it was a disappointing stay.
Comment from Hotel Management
May 11, 2017 by Manager, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay at the Best Western Plus Westwood Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team to ensure that these were isolated issues in your guestroom. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted May 7, 2017
The lady who checked me in, and checked me out after a 3 night stay was extremely kind and helpful. Great customer service for the whole stay.
Comment from Hotel Management
May 9, 2017 by Manager, Hotel Management
Dear Guest Thank you for sharing your feedback with us from your recent stay at the Best Western Plus Westwood Inn . We are thrilled to hear that you enjoyed your stay with us! Feedback such as yours is extremely valuable, as it allows us to celebrate our successes, and continue to improve our hotel for all our guests. We look forward to welcoming you back to the hotel, should your travels bring you back to the Edmonton area!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Overall it is a very clean Hotel and we had a good stay. The only problem is that every entrance door has a opening on the bottom at least 1 inch and it makes everything so much louder if someone is walking in the hallway specially at night time. Other then that it's very good.
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay at the Best Western Plus Westwood Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team to ensure that these were isolated issues in your guestroom. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton.
2 out of 5
by A verified traveler from Alberta

Disappointing

Posted Apr 29, 2017
After booking three months in advance, a phone call two days before to double check our reservation revealed that the jacuzzi in our room (the only reason we paid more) was nonfunctional anywhere in the hotel due to reservations. No mention of compensation so I demanded SOMETHING for this bait and switch. They moved us to a king of room which was unfinished and under furnished. Because our reservation was through Expedia they refused any refund or outright cancellation. We had chosen this hotel because our event Eason the premises. Never again.
Comment from Hotel Management
May 1, 2017 by Manager, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay at the Best Western Plus Westwood Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team. Once again thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel... little under renos but nothing major

Posted Apr 28, 2017
Really good staff, pleasant and helpful... nice modern hotel ... only issue was room card ... kept malfunctioning but not staffs fault
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Dear Guest, Thank you for taking your time to give us a review on your recent stay at Best Western Plus Westwood Inn. we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team. Once again thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lac La Biche

Great west Edmonton location

Posted Apr 25, 2017
Pros: An nice friendly atmosphere
Cons: I thought that there was a free breakfast
Location: Minutes from West Edmonton Mall - a quick left turn and you connect with the Anthony Henday & Yellowhead
Front desk staff A+. Very friendly and efficient. Some construction going on in the hotel but overall tidy and well kept.
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Dear Guest, Thank you for taking your time to give us such a great review at Best Western Plus Westwood Inn. We hope to see you again whenever you are in Edmonton.