Hotel staff are not trained properly in what is included in packages purchased.
Upgraded to the concierge level was a total joke and waste of money - you were offered either red wine or beer to drink (no white wine no choice of beer no coolers) and a cheese plate with dried out cheese and shrimp that had been sitting in room temperature for who knows how long!!
Pillows were rock hard and lumpy.
Sheets were ripped and torn in places.
Carpets were Stained.
Front desk advised we were to get a free buffet breakfast (Incl in the concierge level) which was gross only to arrive home and find out we got charged $45 for it.
Great proximity to the Rogers Place but would not recommend to anyone much better places for less money!!
Comment from Hotel Management
Feb 26, 2017 by Katelynn, Hotel Management
Thank you for your feedback. We are so sorry that your experience with our staff and our hotel did not live up to your expectations. We will follow up with our staff members as this is not the standard of the Chateau Lacombe Hotel, and we hope to have this issue addressed before your next stay. Thank you again, your feedback is very important to us.