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Hello Brian,Thank you for staying with us. We are glad that you enjoyed your time at our hotel. We hope to welcome you again soon.Sincerely,Yogi SD - Duty Manager
This place is my go too for concerts and hockey games. Great location for walking.
Tara
Stayed 1 night in Mar 2024
Response from Yogi on Apr 11, 2024
Hello Tara,Thank you very much for staying with us again. We are grateful for your feedback. We are so glad that we're able to cater for your needs. We look forward to welcoming you back!Sincerely,Yogi SD - Duty Manager
Hello Minh,Thank you very much for choosing our hotel. We are glad that we seemed to have met all of your expectations. Kindly share some details about your stay next time. We love to hear from our guests!Sincerely,Yogi SD - Duty Manager
4/10 Poor
Stu
Apr 8, 2024
Liked: Cleanliness
Stu
Stayed 1 night in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Stu,We would like to know what happened during your stay with us. So we can make things right for you and make necessary improvements to our operations. Kindly reach out to our front desk, then I will connect with you as soon as possible.Sincerely,Yogi SD - Duty Manager
6/10 Okay
Patrick, Edmonton
Apr 8, 2024
Disliked: Property conditions & facilities
Patrick
Stayed 1 night in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Patrick,Thank you for you staying in our hotel. We seemed to have not met all of your expectations. We would like to know which area we need to pay attention to and make changes as necessary. We hope hope to hear from you soon.Sincerely,Yogi SD - Duty Manager
the hotel is fine, average pretty much. The parking parkade area is old and grungy and the stairway is crumbling. But the hotel is good and great for going to an Oilers game. Walking distance to Rogers.
Kenneth
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Kenneth,Thank you for staying with us. We appreciate your feedback. We hope to welcome you again on next Oilers game, or the next time you visit Edmonton.Sincerely,Yogi SD - Duty Manager
Hello Deanne,Thank you for choosing our hotel. We appreciate the 5-star rating. We are glad that you enjoyed your stay with us. We look forward to welcoming you again.Sincerely,Yogi SD - Duty Manager
10/10 Excellent
Larrissa
Traveled with family and small children, Traveled with family
The rooms were kept clean and tidy. Front staff was pleasurable and greeting.
Larrissa
Stayed 3 nights in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Larrissa,Thank you very much for choosing our hotel. We are grateful for your feedback. We are glad that you enjoyed your time with us. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager
Hello Jarrett,Thank you for staying with us. We appreciate the 5-star rating. Our ambassadors strive hard everyday to ensure our guests are happy and comfortable. We hope you can share more on your next visit.Sincerely,Yogi SD - Duty Manager
Hello Michelle,We are happy that you enjoyed your stay with us. We hope to welcome you again soon and create a memorable time for you again.Sincerely,Yogi SD - Duty Manager
Hello Alan,Thank you very much for staying with us. We appreciate the 5-star rating. We are glad that you enjoyed your stay with us, and thank you for appreciating the commitment of our staff in ensuring our guests taken care of satisfied with our service. We hope you can give some details of the time you've spent in our hotel next time.Sincerely,Yogi SD - Duty Manager
Was alright, but check-in was a disaster and minimal parking available. Room was nice, but large construction outside.
Nigel
Stayed 1 night in Mar 2024
Response from Yogi on Apr 5, 2024
Hello Nigel,We apologize for the wait at check in. There was a concert on March 29th when you checked in, the reason for the line up at the front desk. We ensure all stations are manned during busy nights. Parking can be a challenge in downtown when there are special events. We hope this will not discourage you to come visit us again. Sincerely,Yogi SD - Duty Manager
The bed had ?makeup? staining even though it appeared to be freshly washed and folded. Walls around the sink were splattered with toothpaste from top to bottom.
Sierra
Stayed 1 night in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Apr 4, 2024
Dear Sierra, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I want to sincerely apologize for the bedding and for the condition of the bathroom. This is definitely not our standard. I will be sure to bring this up with our Executive Housekeeper so that they may coach the staff to be more prudent in these areas. I do hope that we have the opportunity to welcome you back to our property soon!
Nice central location, very good access to the downtown core
Blair
Stayed 2 nights in Apr 2024
Response from Vincent G Romero - Guest Services Manager on Apr 4, 2024
Dear Blair, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am happy to hear that you enjoyed your stay! I do hope to see you again soon!
The young lady that checked us in was awesome and very helpful. I’ve never had a bad experience at a Coast Hotel. Whether it’s Coal Harbour, Chilliwack or Edmonton, all are great
Gregory
Stayed 1 night in Apr 2024
Response from Vincent G Romero - Guest Services Manager on Apr 4, 2024
Dear Gregory, Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am so happy you enjoyed your stay, and thank you for mentioning what a great job Gurpreet did. I will be sure to let them know how much their efforts had a positive impact on your stay! I do hope we have the opportunity to welcome you back to our hotel soon!
6/10 Okay
Jason
Traveled with family
Apr 1, 2024
Parking was terrible in the parkade. We have stayed her multiple times this was definitely the least enjoyable.
Jason
Stayed 1 night in Mar 2024
Response from Arsh K.- F.D.S on Apr 1, 2024
Hello Jason,Thank you for choosing your stay with Coast Edmonton Plaza by APA. We are extremely sorry for the issues you had during your stay with the parkade. Please provide us with some more details about exactly what happened. We would like to make things right for you before your next visit. I assure you we are working diligently to meet our guests' expectations. We still hope to welcome you again.Regards,Arsh K.Front Desk Supervisor
Bathroom door handle was broken, old TV setup, pool is freezing cold. Parking is expensive and its still a risk of vandalism.
Kevin
Stayed 2 nights in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 31, 2024
Dear Kevin, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I do sincerely apologize for the inconvenience caused to you by the bathroom door handle being broken as well as the pool being cold. I have informed maintenance about these issues and they have now been repaired. Would you mind providing some details about what you mean by us having old TV's? As for parking, unfortunately, there is no free parking here in Downtown Edmonton, but our parking rates are competitive with other properties in the area. I would love to talk more about your stay. If you have some time, please give us a call at the hotel. I do hope we have the opportunity to welcome you back to our hotel soon!
Response from Vincent G Romero - Guest Services Manager on Mar 31, 2024
Dear Kolby, Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so happy to hear that you enjoyed your stay with us! I do hope to welcome you back to our hotel soon!
Response from Vincent G Romero - Guest Services Manager on Mar 31, 2024
Dear Anika, Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so glad to hear that you enjoyed your stay with us! I do hope to welcome you back to our hotel soon!
Response from Vincent G Romero - Guest Services Manager on Mar 30, 2024
Dear Amanda, Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so happy to hear that you enjoyed your stay with us! I hope we have the opportunity to welcome you back soon!
Response from Vincent G Romero - Guest Services Manager on Mar 31, 2024
Dear Catherine. Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am so happy to hear that you enjoyed your stay with us! I hope we are able to welcome you back to our hotel soon!
2/10 Terrible
Dale
Traveled with family and small children, Traveled with family
Our room did not have hot water and you could constantly hear the elevators running. Front desk staff would not allow my wife to check into our room as the reservation was in my name. I won't stay here again.
Dale
Stayed 1 night in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 30, 2024
Dear Dale, thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am sorry to hear that you did not enjoy your stay with us. I do apologize about the hot water issue that occurred, but I am happy to report that my maintenance team has taken steps to help prevent this from happening again. As for the check in issue, I do apologize, however that is a security policy in place there to protect our guests. I do apologize for any inconvenience.
Roger’s place is just a few blocks away. Lots of good stuff here.
Stephen
Stayed 1 night in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 30, 2024
Good evening, Stephen! Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am so glad to hear that you enjoyed your stay. Yes, our proximity to Roger's Place is hard to beat! I do hope that we have the opportunity to welcome you back to our hotel soon!
Very close to Rogers centre and lots of Dining options.
Checking into the room was a long wait as only 2 stations open with about 40 checking in.
Barry
Stayed 1 night in Mar 2024
Response from A.K on Mar 26, 2024
Hello Barry, Thank you for your feedback regarding the experience you had with Coast. Yes, indeed our hotel is walking distance to Roger's place and always have been guests' first choice. I am extremely sorry that you had to wait for checking in, on busy days like game nights this is a challenge. We still hope to welcome you back.Regards,ArshdeepFront Desk Supervisor
8/10 Good
Amanda
Mar 24, 2024
Amanda
Stayed 1 night in Mar 2024
Response from Yogi on Apr 13, 2024
Hello Amanda,Thank you for staying in our hotel. Kindly share some of your experiences in our hotel next time you visit us again. We'd love to know where we did good and where we need to improve on. We look forward to welcoming you back soon.Sincerely,Yogi SD - Duty Manager
6/10 Okay
Bruno
Traveled with partner
Mar 24, 2024
Fairly close to Roger’s Place
Did not like the fact that free parking was not included,nor was there a free breakfast or even a discount on breakfast
Bruno
Stayed 2 nights in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 24, 2024
Dear Bruno, thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I apologize for any miscommunication about our parking here, but please note that in Downtown Edmonton, there is no free parking. However, I will pass your suggestions along to my management team. I do hope that we have the opportunity to welcome you back to our hotel soon!
8/10 Good
Kristina
Mar 24, 2024
Kristina
Stayed 1 night in Mar 2024
Response from Yogi on Apr 13, 2024
Hello Kristina,Thank you for choosing our hotel. Please share some details about your stay on your next visit. We love to hear from our guests.Sincerely,Yogi SD - Duty Manager
Response from Vincent G Romero - Guest Services Manager on Mar 24, 2024
Dear Jeffrey, thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so glad to hear that you enjoyed your stay! We hope to have the opportunity to host you again!
This is the 4th time I’ve stayed here and I love the area it’s in and the hotel it’s self but the check in process it’s terrible. I stood in line for 45 minutes just to check in my room.
Dana
Stayed 1 night in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 24, 2024
Dear Dana, thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am so glad to hear that you enjoyed your stay and the room. I do apologize for the long wait to check in. I will pass this along to my management team. I do hope we have the opportunity to welcome you back soon!
Response from Vincent G Romero - Guest Services Manager on Mar 24, 2024
Dear Jordan, thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so happy to hear that you enjoyed your stay! I hope we have the opportunity to welcome you back soon!
Apart from the continuos construction, the stay was great!
Darron
Stayed 1 night in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 24, 2024
Dear Darron, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so happy to hear that you enjoyed your stay! Yes, unfortunately Edmonton does have quite a bit of construction on the roads around us lately, but hopefully they finish soon! We look forward to seeing you again!
Response from Vincent G Romero - Guest Services Manager on Mar 20, 2024
Dear Dana, thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am so happy to hear that you enjoyed your stay with us! I do hope we have the opportunity to welcome you back to our property soon.
Great stay and good service. A few glitches checking in but it was taken care of quickly and efficiently.
Clean, comfortable and walking distance to everything i needed (was there for a conference).
The neighborhood seemed a little sketchy after dark but i never felt unsafe.
Jeannine
Stayed 2 nights in Mar 2024
Response from A.K on Mar 20, 2024
Hello Jeannine,We are thrilled to hear that we were able to meet your expectations. Undoubtedly, there are multiple amenities around the area. We are glad that you found it convenient while you stayed with us. Our guest's positive experience has always been something that make us keep working hard. We would love to host you again. Regards, Arshdeep K.
6/10 Okay
Raylene
Mar 19, 2024
Liked: Staff & service
Disliked: Cleanliness
Raylene
Stayed 3 nights in Feb 2024
Response from Vincent G Romero - Guest Services Manager on Mar 20, 2024
Dear Raylene, Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am sorry to hear about what happened, but thank you for bringing this to our attention. If you have any questions or concerns, please feel free to reach out to us at any time. I do hope we have the opportunity to welcome you back to our property in the near future.
Not any issue with the hotel but the ability to access the hotel due to road construction was difficult. Also I had to park in the pay parking do to my truck being to tall
Ryan
Stayed 2 nights in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 20, 2024
Dear Ryan. Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am glad to hear that you enjoyed your stay with us. I do apologize for the inconvenience caused by the construction, but, I hope to welcome you back to our property soon!
Was a great place to stay but was a little expensive for what it was.
Erick
Stayed 1 night in Mar 2024
Response from A.K on Mar 20, 2024
Hello Eric, Thank you very much for staying with us. We are glad that you enjoyed your time with us. We look forward to your next visit. Sincerely,Arshdeep K.
Hello Ash,We are thankful for your feedback. Please give us some more details about your experience that can help us identify where we are lacking to meet our guests' needs. We hope to welcome you again.Regards,Arshdeep K.
Staff Member ( can’t remember his name he shared that he is a Penguin’s fan) gave outstanding customer service!!!
Pam
Stayed 1 night in Mar 2024
Response from A.K on Mar 20, 2024
Hello Pam,Thank you so much for the positive feedback regarding your stay with us, especially about the staff members. Vince will be extremely happy to hear that he could make your stay memorable. If you have any additional comments, please let us know. We hope to welcome you back next time.Sincerely,Arshdeep K.
Hello Karl,Thank you for taking the time to share your feedback with us. We appreciate your business and hope to see you again soon. Regards,Arshdeep K.
Very good hotel to stay at. Only 4/5 stars due to the lack of parking,
Josie
Stayed 2 nights in Mar 2024
Response from A.K on Mar 20, 2024
Hello Josie,Thank you for taking time to leave us a review, We are glad that you enjoyed your stay with us. We apologize for any inconvenience that may have caused you due to the lack of parking as we do not own the parking and during game nights it gets full very quickly. We hope to make things right for you next time. Regards,Arshdeep K.
Parking is for hotel guests and public. So if there is a hockey game and your late, there is no parking available. Rooms are so so.
Cameron
Stayed 4 nights in Mar 2024
Response from A.K on Mar 20, 2024
Hello Cameron, We apologize if our Parkade had limited availability when you got back in the evening. During game night, parking can be a challenge. We always advise our guests to leave their car in Parkade or wherever they're parked, if they can. Thank you very much for your feedback! We hope to make things right for you next time you come to Edmonton and look forward to welcoming you again.Sincerely,Arshdeep K.
8/10 Good
Dave
Traveled with partner
Mar 17, 2024
Liked: Amenities
Not a great area of the city
Dave
Stayed 2 nights in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 20, 2024
Dear Dave, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am happy to hear that you enjoyed your stay. Please let us know if there was anything we could have done to make your stay even better. I hope to hear from you soon, and I also hope to welcome you back to our property in the near future.
6/10 Okay
MJ
Traveled with group
Mar 17, 2024
Liked: Staff & service, amenities
It was noisy with the bar across the street. Additionally there was a hockey team on the same floor and the team kept us up both nights. Towels had a not so fresh smell.
Was good walking distance to the rink. Staff were friendly. Breakfast was delicious.
MJ
Stayed 2 nights in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Mar 20, 2024
Dear MJ, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA. I am happy to hear that you enjoyed your interactions with our staff and that you enjoyed breakfast! I do apologize for both the noise disturbances and for the towels. I will follow up with my security team and with my housekeeping team. If you would like to discuss this further, please feel free to reach out to us. I do hope we have the opportunity to welcome you back to our property soon.
8/10 Good
Rhett
Mar 17, 2024
Rhett
Stayed 1 night in Mar 2024
Response from Yogi on Apr 7, 2024
Hello Rhett,Thank you for staying with us. We appreciate your rating. On your next visit, kindly let us know some details about your stay. We love to hear from our guests!Sincerely,Yogi SD - Duty Manager